Question 1

Self-concept clarity becomes more confused as we get older.

Accepted Answer

A) True 
 B)False

Question 2

Meaningful interaction potentially improves

Accepted Answer

A) the unknown area in the Johari window. 
B) self-satisfaction. 
C) self-fulfillment. 
D) self-awareness. 
E) self-justification. 
A) the unknown area in the Johari window. 
B) self-satisfaction. 
C) self-fulfillment. 
D) self-awareness. 
E) self-justification.

Question 3

Which of the following occurs when our general impression of a person, usually based on one prominent characteristic, distorts our perception of other characteristics of that person.

Accepted Answer

A) Projection bias 
B) Stereotyping 
C) Self-serving bias 
D) Selective attention 
E) Halo effect 
A) Projection bias 
B) Stereotyping 
C) Self-serving bias 
D) Selective attention 
E) Halo effect

Question 4

According to the perceptual process model, what happens immediately after environmental stimuli are received by oursenses?

Accepted Answer

A) We filter the information through the selective attention process. 
B) We form attributions and other interpretations of the information. 
C) We organize the information into categories. 
D) We engage in behaviours in response to the environmental stimuli. 
E) We form an attitude towards the source of the information. 
A) We filter the information through the selective attention process. 
B) We form attributions and other interpretations of the information. 
C) We organize the information into categories. 
D) We engage in behaviours in response to the environmental stimuli. 
E) We form an attitude towards the source of the information.

Question 5

Which of these statements about diversity awareness training is FALSE?

Accepted Answer

A) Diversity awareness training may include role-plays and exercises. 
B) Diversity awareness training is mainly intended to correct deep-rooted prejudice or intolerance in the workplace. 
C) Diversity motivates people to block inaccurate perceptions arising from ingrained stereotypes. 
D) Diversity awareness training is important as the workforce becomes more diverse. 
E) Diversity awareness training helps employees to learn, and eventually overcome, the more subtle forms of bias that emerge from distorted stereotypes. 
A) Diversity awareness training may include role-plays and exercises. 
B) Diversity awareness training is mainly intended to correct deep-rooted prejudice or intolerance in the workplace. 
C) Diversity motivates people to block inaccurate perceptions arising from ingrained stereotypes. 
D) Diversity awareness training is important as the workforce becomes more diverse. 
E) Diversity awareness training helps employees to learn, and eventually overcome, the more subtle forms of bias that emerge from distorted stereotypes.

Question 6

A person's social identity is a complex combination of his or her memberships in many groups.

Accepted Answer

A) True 
 B)False

Question 7

The social identity theory attempts to explain:

Accepted Answer

A) how we compare ourselves with people who do not belong to our groups. 
B) how we compare ourselves with people who do not belong to our groups and defining ourselves in terms of the groups in which we can be identified. 
C) why we homogenize others by believing people within a group share common traits. 
D) how we define ourselves in terms of the groups to which we can be identified. 
E) All of the answers are correct. 
A) how we compare ourselves with people who do not belong to our groups. 
B) how we compare ourselves with people who do not belong to our groups and defining ourselves in terms of the groups in which we can be identified. 
C) why we homogenize others by believing people within a group share common traits. 
D) how we define ourselves in terms of the groups to which we can be identified. 
E) All of the answers are correct.

Question 8

One way companies can develop a global mindset is by allowing employees to compare their mental models with coworkers from other regions of the world.

Accepted Answer

A) True 
 B)False

Question 9

The capacity to empathize with other cultures is an important characteristic of global mindset.

Accepted Answer

A) True 
 B)False

Question 10

Mental models cause us to:

Accepted Answer

A) perceive ourselves as members of several groups that are different from people in other groups. 
B) believe the behaviour of others is caused more by their ability or motivation than the situation. 
C) perceive events as though people are acting on a theatrical stage. 
D) select and organize stimuli in ways that are consistent with our broad world views. 
E) change our personality whenever we develop new mental models. 
A) perceive ourselves as members of several groups that are different from people in other groups. 
B) believe the behaviour of others is caused more by their ability or motivation than the situation. 
C) perceive events as though people are acting on a theatrical stage. 
D) select and organize stimuli in ways that are consistent with our broad world views. 
E) change our personality whenever we develop new mental models.

Question 11

Mental models are ________ that guide perceptions and behaviour.

Accepted Answer

A) action learning practices 
B) stereotypes 
C) internal representations of the external world 
D) forms of punishment 
E) self-fulfilling prophecies 
A) action learning practices 
B) stereotypes 
C) internal representations of the external world 
D) forms of punishment 
E) self-fulfilling prophecies

Question 12

The primacy effect causes interviewers to ignore information presented at the beginning of the interview and to pay more attention to information presented later in the interview.

Accepted Answer

A) True 
 B)False

Question 13

Several errors were reported by customers who submitted their film for processing. Jasmine, who owns these stores, discovered that the errors seemed to occur when a particular new employee operated the film-processing machine. The new employee claimed that the machine wasn't working properly, so Jasmine investigated further. She learned that these processing errors did not occur while other people operated the machine. Also, when the new employee worked one day at another store, the same film-processing errors occurred. What perception will Jasmine likely develop from this information?

Accepted Answer

A) Jasmine will likely engage in action learning. 
B) Jasmine will likely make an external attribution about the new employee's performance. 
C) Jasmine will likely make an internal attribution about the new employee's performance. 
D) Jasmine will likely make a self-fulfilling prophecy error. 
E) Jasmine is less likely to engage in self-serving bias. 
A) Jasmine will likely engage in action learning. 
B) Jasmine will likely make an external attribution about the new employee's performance. 
C) Jasmine will likely make an internal attribution about the new employee's performance. 
D) Jasmine will likely make a self-fulfilling prophecy error. 
E) Jasmine is less likely to engage in self-serving bias.

Question 14

Self-efficacy is a perception and a general trait related to self-concept.

Accepted Answer

A) True 
 B)False

Question 15

Stereotyping is an extension of the social identity process.

Accepted Answer

A) True 
 B)False

Question 16

A perception of one's competence to perform across a variety of situations indicates:

Accepted Answer

A) an advanced personality deficiency. 
B) an external locus of control. 
C) an internal locus of control. 
D) a high level of introversion. 
E) a high level of self-efficacy. 
A) an advanced personality deficiency. 
B) an external locus of control. 
C) an internal locus of control. 
D) a high level of introversion. 
E) a high level of self-efficacy.

Question 17

Employees can break out of their existing mental models by working with colleagues from diverse backgrounds that bring different mental models to the workplace.

Accepted Answer

A) True 
 B)False

Question 18

An internal locus of control characterizes people who think only of themselves rather than people around them.

Accepted Answer

A) True 
 B)False

Question 19

Consistency, consensus, and distinctiveness are

Accepted Answer

A) three of the four quadrants in the Johari Window. 
B) three elements of the selective attention process. 
C) three elements of behaviour modification. 
D) the main causes of self-fulfilling prophecy. 
E) the three rules determining whether to make an internal or external attribution. 
A) three of the four quadrants in the Johari Window. 
B) three elements of the selective attention process. 
C) three elements of behaviour modification. 
D) the main causes of self-fulfilling prophecy. 
E) the three rules determining whether to make an internal or external attribution.

Question 20

Jim has just arrived late for work. This is the third time over the past five days that he has arrived more than 30 minutes late. However, you conclude that Jim's lateness is due to factors beyond his control because most other employees who also take Jim's route to work have also been late to work on these days. According to attribution theory, what attribution have you made of Jim's lateness and based on what attribution rule?

Accepted Answer

A) Internal attribution due to high conscientiousness. 
B) External attribution due to high consensus. 
C) Internal attribution due to high distinctiveness. 
D) External attribution due to high consistency. 
E) External attribution due to high conscientiousness. 
A) Internal attribution due to high conscientiousness. 
B) External attribution due to high consensus. 
C) Internal attribution due to high distinctiveness. 
D) External attribution due to high consistency. 
E) External attribution due to high conscientiousness.

Self-concept clarity becomes more confused as we get older.

Meaningful interaction potentially improves

Which of the following occurs when our general impression of a person, usually based on one prominent characteristic, distorts our perception of other characteristics of that person.

According to the perceptual process model, what happens immediately after environmental stimuli are received by oursenses?

Which of these statements about diversity awareness training is FALSE?

A person's social identity is a complex combination of his or her memberships in many groups.

The social identity theory attempts to explain:

One way companies can develop a global mindset is by allowing employees to compare their mental models with coworkers from other regions of the world.

The capacity to empathize with other cultures is an important characteristic of global mindset.

Mental models cause us to:

Mental models are ________ that guide perceptions and behaviour.

The primacy effect causes interviewers to ignore information presented at the beginning of the interview and to pay more attention to information presented later in the interview.

Self-efficacy is a perception and a general trait related to self-concept.

Stereotyping is an extension of the social identity process.

A perception of one's competence to perform across a variety of situations indicates:

Employees can break out of their existing mental models by working with colleagues from diverse backgrounds that bring different mental models to the workplace.

An internal locus of control characterizes people who think only of themselves rather than people around them.

Consistency, consensus, and distinctiveness are

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 3: Perceiving Ourselves and Others in Organizations

Self-concept clarity becomes more confused as we get older.

Meaningful interaction potentially improves

Which of the following occurs when our general impression of a person, usually based on one prominent characteristic, distorts our perception of other characteristics of that person.

According to the perceptual process model, what happens immediately after environmental stimuli are received by oursenses?

Which of these statements about diversity awareness training is FALSE?

A person's social identity is a complex combination of his or her memberships in many groups.

The social identity theory attempts to explain:

One way companies can develop a global mindset is by allowing employees to compare their mental models with coworkers from other regions of the world.

The capacity to empathize with other cultures is an important characteristic of global mindset.

Mental models cause us to:

Mental models are ________ that guide perceptions and behaviour.

The primacy effect causes interviewers to ignore information presented at the beginning of the interview and to pay more attention to information presented later in the interview.

Self-efficacy is a perception and a general trait related to self-concept.

Stereotyping is an extension of the social identity process.

A perception of one's competence to perform across a variety of situations indicates:

Employees can break out of their existing mental models by working with colleagues from diverse backgrounds that bring different mental models to the workplace.

An internal locus of control characterizes people who think only of themselves rather than people around them.

Consistency, consensus, and distinctiveness are

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters