Question 1

Which of the following statements about power is FALSE?

Accepted Answer

A) Power is the capacity to influence, rather than the actual practice of influencing others. 
B) People sometimes gain power by convincing others that they have something of value for them. 
C) Power requires interdependence in the relationship. 
D) Power exists only when one person has something of value for a second person, but the second person has nothing of value for the first person. 
E) Power exists only when the dependent party is aware that the power holder controls valued resources. 
A) Power is the capacity to influence, rather than the actual practice of influencing others. 
B) People sometimes gain power by convincing others that they have something of value for them. 
C) Power requires interdependence in the relationship. 
D) Power exists only when one person has something of value for a second person, but the second person has nothing of value for the first person. 
E) Power exists only when the dependent party is aware that the power holder controls valued resources.

Question 2

People who have more power over others tend to engage in more automatic rather than mindful thinking.

Accepted Answer

A) True 
 B)False

Question 3

Scholars tend to describe influence tactics as, whereas they describe office politics as_.

Accepted Answer

A) negative; positive 
B) based on power sources; based on power contingencies 
C) hard; soft 
D) rare; common 
E) behaviours; perceptions 
A) negative; positive 
B) based on power sources; based on power contingencies 
C) hard; soft 
D) rare; common 
E) behaviours; perceptions

Question 4

The four contingencies of power include substitutability, visibility, referent, and utilitarian.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT identified in the textbook as a form of influence?

Accepted Answer

A) Information control 
B) Ingratiation 
C) Upward appeal 
D) Persuasion 
E) Pleading 
A) Information control 
B) Ingratiation 
C) Upward appeal 
D) Persuasion 
E) Pleading

Question 6

Flattering your boss and helping coworkers with their work

Accepted Answer

A) are two political tactics that are not influence strategies. 
B) are two ingratiation activities. 
C) are forms of silent authority and upward appeal, respectively. 
D) are not forms of influence. 
E) are two sources of power. 
A) are two political tactics that are not influence strategies. 
B) are two ingratiation activities. 
C) are forms of silent authority and upward appeal, respectively. 
D) are not forms of influence. 
E) are two sources of power.

Question 7

Even though you should be visiting clients most of the time, you make a point of stopping by the office each day so your boss sees that you are working. This increases your power by increasing your centrality.

Accepted Answer

A) True 
 B)False

Question 8

Organizational politics refers to any use of power to influence others.

Accepted Answer

A) True 
 B)False

Question 9

Your team has been put in charge of a major project involving a client. Although the organization has many clients, this is the largest source of revenue and affects the work of several other teams in the organization. The project requires continuous involvement with the client, so any problems with the client are immediately felt by others in the organization. According to the model of power, your team has:

Accepted Answer

A) a low level of visibility. 
B) a high degree of centrality. 
C) a high degree of substitutability. 
D) a lot of referent power. 
E) very little power in the organization. 
A) a low level of visibility. 
B) a high degree of centrality. 
C) a high degree of substitutability. 
D) a lot of referent power. 
E) very little power in the organization.

Question 10

A bread products manufacturer relies on maintenance employees to keep its rather old production equipment operating. Whenever the equipment breaks down, the maintenance team is able to repair the equipment quickly. However, they are less effective at avoiding these breakdowns and cannot predict when the equipment will break down. The maintenance group has modified the equipment over the years and, in any event, the manufacturer of the production equipment is no longer in business. The maintenance employees teach each other how to repair the equipment, but have refused to document any of this information (saying that it is too difficult to document these details). The company owner has thought about firing the maintenance staff unless they document the maintenance procedures, but realizes that there is no one else who can repair the equipment. Discuss the sources of power among the maintenance employees in this situation.

Accepted Answer

With respect to sources of power, the ma

Question 11

Persuading people is more easily done when

Accepted Answer

A) they believe you have expertise and credibility. 
B) the employee is publicly committed to an opposing attitude. 
C) you only give the employee information that supports the policy. 
D) the information is written down rather than discussed orally. 
E) Persuasion research recommends none of these activities. 
A) they believe you have expertise and credibility. 
B) the employee is publicly committed to an opposing attitude. 
C) you only give the employee information that supports the policy. 
D) the information is written down rather than discussed orally. 
E) Persuasion research recommends none of these activities.

Question 12

The norm of reciprocity creates a feeling of obligation to help someone who has helped you in the past.

Accepted Answer

A) True 
 B)False

Question 13

Control over information flow is a form of which source of power?

Accepted Answer

A) Coercive power 
B) Reward power 
C) Expert power 
D) Legitimate power 
E) Referent power 
A) Coercive power 
B) Reward power 
C) Expert power 
D) Legitimate power 
E) Referent power

Question 14

Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process. So Krystal spoke to-and received support from-the heads of two departments that would benefit from the proposed budgeting process. She also found support from several coworkers in the accounting department, because they believed the new budgeting process would be simpler and fairer. When Krystal's boss realized that several key people supported the new budgeting system, he reluctantly agreed to test it in a pilot project. What influence is Krystal mainly using here?

Accepted Answer

A) Both silent authority AND coalition formation. 
B) Impression management 
C) Silent authority 
D) Coalition formation 
E) Assertiveness 
A) Both silent authority AND coalition formation. 
B) Impression management 
C) Silent authority 
D) Coalition formation 
E) Assertiveness

Question 15

One potent form of legitimate power occurs where people withhold the right to control the information that others receive.

Accepted Answer

A) True 
 B)False

Question 16

Locating oneself within social networks helps to increase a person's expert power and centrality.

Accepted Answer

A) True 
 B)False

Question 17

Employees with a high power distance tend to have higher deference to authority.

Accepted Answer

A) True 
 B)False

Question 18

Negotiation and the norm of reciprocity are associated with the influence process of exchange.

Accepted Answer

A) True 
 B)False

Question 19

Which kind of power is derived from the person's ability to control the allocation of valued resources and to remove negative sanctions?

Accepted Answer

A) Allocative power 
B) Reward power 
C) Ingratiation 
D) Coercive power 
E) Referent power 
A) Allocative power 
B) Reward power 
C) Ingratiation 
D) Coercive power 
E) Referent power

Question 20

The capacity to influence others in organizational settings is known as:

Accepted Answer

A) impression management. 
B) organizational politics. 
C) coercion. 
D) organizational power. 
E) organizational influence. 
A) impression management. 
B) organizational politics. 
C) coercion. 
D) organizational power. 
E) organizational influence.

Which of the following statements about power is FALSE?

People who have more power over others tend to engage in more automatic rather than mindful thinking.

Scholars tend to describe influence tactics as, whereas they describe office politics as_.

The four contingencies of power include substitutability, visibility, referent, and utilitarian.

Which of the following is NOT identified in the textbook as a form of influence?

Flattering your boss and helping coworkers with their work

Even though you should be visiting clients most of the time, you make a point of stopping by the office each day so your boss sees that you are working. This increases your power by increasing your centrality.

Organizational politics refers to any use of power to influence others.

Persuading people is more easily done when

The norm of reciprocity creates a feeling of obligation to help someone who has helped you in the past.

Control over information flow is a form of which source of power?

One potent form of legitimate power occurs where people withhold the right to control the information that others receive.

Locating oneself within social networks helps to increase a person's expert power and centrality.

Employees with a high power distance tend to have higher deference to authority.

Negotiation and the norm of reciprocity are associated with the influence process of exchange.

Which kind of power is derived from the person's ability to control the allocation of valued resources and to remove negative sanctions?

The capacity to influence others in organizational settings is known as:

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 10: Power and Influence in the Workplace

Which of the following statements about power is FALSE?

People who have more power over others tend to engage in more automatic rather than mindful thinking.

Scholars tend to describe influence tactics as, whereas they describe office politics as_.

The four contingencies of power include substitutability, visibility, referent, and utilitarian.

Which of the following is NOT identified in the textbook as a form of influence?

Flattering your boss and helping coworkers with their work

Even though you should be visiting clients most of the time, you make a point of stopping by the office each day so your boss sees that you are working. This increases your power by increasing your centrality.

Organizational politics refers to any use of power to influence others.

Persuading people is more easily done when

The norm of reciprocity creates a feeling of obligation to help someone who has helped you in the past.

Control over information flow is a form of which source of power?

One potent form of legitimate power occurs where people withhold the right to control the information that others receive.

Locating oneself within social networks helps to increase a person's expert power and centrality.

Employees with a high power distance tend to have higher deference to authority.

Negotiation and the norm of reciprocity are associated with the influence process of exchange.

Which kind of power is derived from the person's ability to control the allocation of valued resources and to remove negative sanctions?

The capacity to influence others in organizational settings is known as:

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters