Question 1

People who feel powerful usually are more likely to rely on stereotypes

Accepted Answer

A) True 
 B)False

Question 2

Coping with uncertainty is an important source of power in organizational settings. Identify two jobs in your university that have power because they cope with uncertainty. Be sure to discuss the reasons why this power exists.

Accepted Answer

Students might identify any two of sever

Question 3

You have just graduated from a specialized program in an emerging and little-known field of engineering and are currently looking for a job that will apply your valuable skills. This is the only program of its kind in your country and has very limited enrolment. Your recently acquired knowledge offers great potential for organizations, although few people are aware of this. Describe the sources and contingencies of power you and other graduates from this program have in the labour market.

Accepted Answer

To answer this question, we must conside

Question 4

You have just been hired as a brand manager of toothpaste for a large consumer products company. Your job mainly involves encouraging the advertising and production groups to promote and manufacture your product more effectively. These departments aren't under your direct authority, although company procedures indicate that they must complete certain tasks requested by brand managers. Describe the sources of power you can use to ensure that the advertising and production departments will help you make and sell toothpaste more effectively.

Accepted Answer

AnswerAs brand manager, you might be abl

Question 5

Control over information flow is a power base when

Accepted Answer

A) it is disseminated throughout the organization. 
B) the "wheel" communication structure exists. 
C) the organization has an all-channel communication structure. 
D) it is associated with the coercive power base. 
E) others are dependent on that resource. 
A) it is disseminated throughout the organization. 
B) the "wheel" communication structure exists. 
C) the organization has an all-channel communication structure. 
D) it is associated with the coercive power base. 
E) others are dependent on that resource.

Question 6

A supervisor pushes employee performance by constantly checking their work and reminding them of their deadlines. This supervisor is mainly using which form of influence?

Accepted Answer

A) Persuasion 
B) Legitimate 
C) Silent authority 
D) Referent 
E) Assertiveness 
A) Persuasion 
B) Legitimate 
C) Silent authority 
D) Referent 
E) Assertiveness

Question 7

People who have expertise tend to have more influence using persuasion

Accepted Answer

A) True 
 B)False

Question 8

Machiavellian values help employees to recognize and avoid using political tactics in organizational settings.

Accepted Answer

A) True 
 B)False

Question 9

Cultural values and the person's position in the organization are

Accepted Answer

A) the main reasons why people are Machiavellian. 
B) the two most important causes of organizational politics. 
C) two contingencies of power. 
D) two factors to consider when determining the best influence tactic to use. 
E) the two most important sources of power in organizations. 
A) the main reasons why people are Machiavellian. 
B) the two most important causes of organizational politics. 
C) two contingencies of power. 
D) two factors to consider when determining the best influence tactic to use. 
E) the two most important sources of power in organizations.

Question 10

Employees are more likely to comply with a supervisor's legitimate power when:

Accepted Answer

A) the employees have low collectivism. 
B) the employees have a high power distance value. 
C) the power holder gives orders outside the employees' normal role requirements. 
D) the employees have a low power distance value. 
E) the company encourages people to disobey orders that interfere with their work. 
A) the employees have low collectivism. 
B) the employees have a high power distance value. 
C) the power holder gives orders outside the employees' normal role requirements. 
D) the employees have a low power distance value. 
E) the company encourages people to disobey orders that interfere with their work.

Question 11

Which of the following is an influence strategy?

Accepted Answer

A) Being polite to others. 
B) Reminding coworkers of their obligation to serve customers. 
C) Dressing appropriately for the occasion. 
D) All of these are influence strategies. 
E) None of these are influence strategies. 
A) Being polite to others. 
B) Reminding coworkers of their obligation to serve customers. 
C) Dressing appropriately for the occasion. 
D) All of these are influence strategies. 
E) None of these are influence strategies.

Question 12

The CEO of a large organization once commented that earlier in his career, he displayed his diplomas and awards in his office. "Top management would drop by my office and immediately get a sense that I was an expert and a professional," the CEO explained. "I believe displaying my credentials helped me get promoted." The diplomas helped this executive gain power:

Accepted Answer

A) because he and his diplomas were not substitutable. 
B) by making everyone else's sources of power less relevant to the organization. 
C) by increasing his coercive power in the organization. 
D) by decreasing his centrality in the organization. 
E) through visibility. 
A) because he and his diplomas were not substitutable. 
B) by making everyone else's sources of power less relevant to the organization. 
C) by increasing his coercive power in the organization. 
D) by decreasing his centrality in the organization. 
E) through visibility.

Question 13

Which of the following is considered a "hard" influence tactic?

Accepted Answer

A) Persuasion 
B) Exchange 
C) Assertiveness 
D) Upward appeal 
E) All of these are described as "hard" influence tactics. 
A) Persuasion 
B) Exchange 
C) Assertiveness 
D) Upward appeal 
E) All of these are described as "hard" influence tactics.

Question 14

Soft influence tactics such as persuasion tend to build compliance rather than commitment to the influencer's request.

Accepted Answer

A) True 
 B)False

Question 15

Employees have LESS power in the organization when

Accepted Answer

A) their work is central to the organization's goals. 
B) their work reduces organizational uncertainty. 
C) their work has an immediate impact on organizational effectiveness. 
D) they are able to help the organization to secure scarce resources. 
E) their work can be outsourced. 
A) their work is central to the organization's goals. 
B) their work reduces organizational uncertainty. 
C) their work has an immediate impact on organizational effectiveness. 
D) they are able to help the organization to secure scarce resources. 
E) their work can be outsourced.

Question 16

Complex and ambiguous rules in resource allocation decisions cause employees affected by those decisions:

Accepted Answer

A) to disown their Machiavellian values. 
B) to find resources elsewhere. 
C) to disband their politically motivated networks. 
D) to engage in more organizational politics. 
E) None of these are outcomes of complex and ambiguous rules in resource allocation decisions. 
A) to disown their Machiavellian values. 
B) to find resources elsewhere. 
C) to disband their politically motivated networks. 
D) to engage in more organizational politics. 
E) None of these are outcomes of complex and ambiguous rules in resource allocation decisions.

Question 17

An employee's ability to influence others increases as the source of his or her power becomes more substitutable.

Accepted Answer

A) True 
 B)False

Question 18

People with high Machiavellian values tend to

Accepted Answer

A) place a lot of trust in their colleagues. 
B) believe that deceit is totally inappropriate in organizational settings. 
C) frequently use power to manipulate others towards their own personal goals. 
D) keep away from organizations where organizational politics is tolerated. 
E) use more socially acceptable forms of power to influence others. 
A) place a lot of trust in their colleagues. 
B) believe that deceit is totally inappropriate in organizational settings. 
C) frequently use power to manipulate others towards their own personal goals. 
D) keep away from organizations where organizational politics is tolerated. 
E) use more socially acceptable forms of power to influence others.

Question 19

You work as a marketing assistant in a consumer products company. Recently, your boss and more senior staff in the marketing department have been discussing alternative product packaging strategies. Through a major class project in your final year of business school, you learned about a very effective alternative to traditional product packaging that has been applied by a few European companies but is not well known in Canada. You ask your boss and others to give this idea careful consideration because there is little doubt that it would boost sales, particularly overseas where this new packaging has been applied. While the group is open to new ideas, you graduated from business school less than one year ago, so your ideas might not be taken as seriously. Moreover, without knowing about your idea, one senior employee joked about a similar concept, suggesting that she may oppose your idea. Using persuasive communication concepts, describe five things you would do to convince others in the marketing department to give your idea serious consideration. Briefly identify and explain two conditions that would limit your persuasiveness in this situation.

Accepted Answer

To answer this question, students should

Question 20

According to the textbook, social networks potentially increases a person's power by

Accepted Answer

A) increasing the person's expert power. 
B) increasing the person's referent power. 
C) increasing the person's legitimate power. 
D) decreasing the person's centrality. 
E) increasing the person's referent power and expert power. 
A) increasing the person's expert power. 
B) increasing the person's referent power. 
C) increasing the person's legitimate power. 
D) decreasing the person's centrality. 
E) increasing the person's referent power and expert power.

People who feel powerful usually are more likely to rely on stereotypes

Coping with uncertainty is an important source of power in organizational settings. Identify two jobs in your university that have power because they cope with uncertainty. Be sure to discuss the reasons why this power exists.

Control over information flow is a power base when

A supervisor pushes employee performance by constantly checking their work and reminding them of their deadlines. This supervisor is mainly using which form of influence?

People who have expertise tend to have more influence using persuasion

Machiavellian values help employees to recognize and avoid using political tactics in organizational settings.

Cultural values and the person's position in the organization are

Employees are more likely to comply with a supervisor's legitimate power when:

Which of the following is an influence strategy?

Which of the following is considered a "hard" influence tactic?

Soft influence tactics such as persuasion tend to build compliance rather than commitment to the influencer's request.

Employees have LESS power in the organization when

Complex and ambiguous rules in resource allocation decisions cause employees affected by those decisions:

An employee's ability to influence others increases as the source of his or her power becomes more substitutable.

People with high Machiavellian values tend to

According to the textbook, social networks potentially increases a person's power by

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 10: Power and Influence in the Workplace

People who feel powerful usually are more likely to rely on stereotypes

Coping with uncertainty is an important source of power in organizational settings. Identify two jobs in your university that have power because they cope with uncertainty. Be sure to discuss the reasons why this power exists.

Control over information flow is a power base when

A supervisor pushes employee performance by constantly checking their work and reminding them of their deadlines. This supervisor is mainly using which form of influence?

People who have expertise tend to have more influence using persuasion

Machiavellian values help employees to recognize and avoid using political tactics in organizational settings.

Cultural values and the person's position in the organization are

Employees are more likely to comply with a supervisor's legitimate power when:

Which of the following is an influence strategy?

Which of the following is considered a "hard" influence tactic?

Soft influence tactics such as persuasion tend to build compliance rather than commitment to the influencer's request.

Employees have LESS power in the organization when

Complex and ambiguous rules in resource allocation decisions cause employees affected by those decisions:

An employee's ability to influence others increases as the source of his or her power becomes more substitutable.

People with high Machiavellian values tend to

According to the textbook, social networks potentially increases a person's power by

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters