Question 1

When you need to refuse a routine request that you accepted in the past,what should be the focus of the message?

Accepted Answer

A) Maintaining the working relationship 
B) Softening the bad news by indicating the issue is still under consideration 
C) Limiting alternatives so as not to mislead the audience 
D) Implying that other assistance might be available, even if it isn't 
E) Implying that other information might be available, even if it isn't 
A) Maintaining the working relationship 
B) Softening the bad news by indicating the issue is still under consideration 
C) Limiting alternatives so as not to mislead the audience 
D) Implying that other assistance might be available, even if it isn't 
E) Implying that other information might be available, even if it isn't

Question 2

Discuss steps to follow when developing a termination message.

Accepted Answer

Termination messages should always be wr

Question 3

Identify four steps to take when responding to rumors and encountering negative information on social media.

Accepted Answer

Engage early,engage often.The most impor

Question 4

Conveying negative organizational news should always be done in an indirect format.

Accepted Answer

A) True 
 B)False

Question 5

When developing a bad news message regarding organizational news,what should be done to minimize long-term financial implications?

Accepted Answer

A) Be open and transparent. 
B) Seek expert advice. 
C) Use multiple channels to reach affected audiences. 
D) Look for positive angles. 
E) Match your approach to the situation. 
A) Be open and transparent. 
B) Seek expert advice. 
C) Use multiple channels to reach affected audiences. 
D) Look for positive angles. 
E) Match your approach to the situation.

Question 6

When refusing a claim or request for adjustment,what should be the goal of the indirect format message?

Accepted Answer

A) Explaining to the audience how to prevent similar issues in the future 
B) To avoid accepting responsibility while not blaming the customer 
C) To start a dialog with the customer on potential solutions 
D) To demonstrate why you cannot comply 
E) To minimize the potential for legal action by the reader 
A) Explaining to the audience how to prevent similar issues in the future 
B) To avoid accepting responsibility while not blaming the customer 
C) To start a dialog with the customer on potential solutions 
D) To demonstrate why you cannot comply 
E) To minimize the potential for legal action by the reader

Question 7

When refusing to send information about employees,which of the following is the best way to handle the message?

Accepted Answer

A) The message should be direct. 
B) The message should be detailed, but direct. 
C) The message should be brief and direct. 
D) The message should be detailed and objective. 
E) The message should be detailed and indirect. 
A) The message should be direct. 
B) The message should be detailed, but direct. 
C) The message should be brief and direct. 
D) The message should be detailed and objective. 
E) The message should be detailed and indirect.

Question 8

Which of the following is least effective in an opening buffer?

Accepted Answer

A) A sincere apology 
B) Assurance for the reader that they have your attention 
C) An understanding of the reader's needs 
D) An introduction to the general subject matter 
E) Establishing common ground with the reader 
A) A sincere apology 
B) Assurance for the reader that they have your attention 
C) An understanding of the reader's needs 
D) An introduction to the general subject matter 
E) Establishing common ground with the reader

Question 9

When developing a statement of the bad news in an indirect formatted message,what techniques can be used to present the bad news as kindly and clearly as possible?

Accepted Answer

After you've thoughtfully and logically

Question 10

One way to minimize negative comments on social media is to do what?

Accepted Answer

A) Allow users to post comments on the company's Facebook page 
B) Engage with stakeholders as a long-term strategy 
C) Respond promptly to all negative comments, whenever possible 
D) Allow users to start online discussions on company sponsors sites 
E) Ignore negative comments and only engage with stakeholder comments that are positive 
A) Allow users to post comments on the company's Facebook page 
B) Engage with stakeholders as a long-term strategy 
C) Respond promptly to all negative comments, whenever possible 
D) Allow users to start online discussions on company sponsors sites 
E) Ignore negative comments and only engage with stakeholder comments that are positive

Question 11

Why would an indirect approach be better to use when the audience will be disappointed with the news?

Accepted Answer

A) An indirect approach is better at obscuring the bad news. 
B) An indirect approach eases the blow of the news and helps the reader accept the news. 
C) An indirect approach is more ethical than a direct approach for dealing with bad news. 
D) An indirect approach is better at limiting responsibility on the part of the organization. 
E) An indirect approach allows the opportunity for an apology in the body of the message. 
A) An indirect approach is better at obscuring the bad news. 
B) An indirect approach eases the blow of the news and helps the reader accept the news. 
C) An indirect approach is more ethical than a direct approach for dealing with bad news. 
D) An indirect approach is better at limiting responsibility on the part of the organization. 
E) An indirect approach allows the opportunity for an apology in the body of the message.

Question 12

When you encounter negative messages,what would the appropriate reaction be?

Accepted Answer

A) Engage early 
B) Engage often 
C) Monitor the conversation 
D) Evaluate the negative message 
E) Respond appropriately 
A) Engage early 
B) Engage often 
C) Monitor the conversation 
D) Evaluate the negative message 
E) Respond appropriately

Question 13

When delivering negative news using the direct approach,which of the following would comprise the body of the message?

Accepted Answer

A) Neutral buffer 
B) Bad news 
C) Information that may help the audience 
D) Reasons for the bad news, then the news 
E) Positive statement aimed at maintaining a good relationship 
A) Neutral buffer 
B) Bad news 
C) Information that may help the audience 
D) Reasons for the bad news, then the news 
E) Positive statement aimed at maintaining a good relationship

Question 14

Discuss the reasons why a writer should,or should not; include an apology when using the direct format for a negative news message.

Accepted Answer

Should you apologize when delivering bad

Question 15

Conveying negative organizational news should only be done on social media sites that allow for little audience feedback.

Accepted Answer

A) True 
 B)False

Question 16

What is the goal of explaining the reasons for the decision before providing the decision?

Accepted Answer

A) The readers are less likely to see the bad news in the middle of the paragraph. 
B) The reader can follow the line of reasoning and is ready for the news. 
C) The reader has time to calm down during the reading process when they know bad news is coming. 
D) This writing style helps the writer better organize their thoughts, allowing them to soften the blow of the bad news. 
E) This writing style allows the writer to minimize their responsibility for the news. 
A) The readers are less likely to see the bad news in the middle of the paragraph. 
B) The reader can follow the line of reasoning and is ready for the news. 
C) The reader has time to calm down during the reading process when they know bad news is coming. 
D) This writing style helps the writer better organize their thoughts, allowing them to soften the blow of the bad news. 
E) This writing style allows the writer to minimize their responsibility for the news.

Question 17

To avoid accusations of defamation,which of the following would be most appropriate?

Accepted Answer

A) Use words that sound confident and convincing. 
B) Use vague information that is open to interpretation. 
C) Only use abusing language verbally, never in writing. 
D) Emphasize a desire for a good relationship in the future. 
E) Consult the company's legal advisers before sending out any message that conveys bad news. 
A) Use words that sound confident and convincing. 
B) Use vague information that is open to interpretation. 
C) Only use abusing language verbally, never in writing. 
D) Emphasize a desire for a good relationship in the future. 
E) Consult the company's legal advisers before sending out any message that conveys bad news.

Question 18

Which population group is most likely to spread incorrect information?

Accepted Answer

A) Public affairs 
B) Trolls 
C) The misguided 
D) Unhappy customers 
E) Ragers 
A) Public affairs 
B) Trolls 
C) The misguided 
D) Unhappy customers 
E) Ragers

Question 19

When writing a bad news message,wording should convey the sense of bad news by emphasizing negative phrasing.

Accepted Answer

A) True 
 B)False

Question 20

When responding to those who post incorrect information,which of the following groups are being responded to?

Accepted Answer

A) Public affairs 
B) Trolls 
C) The misguided 
D) Unhappy customers 
E) Ragers 
A) Public affairs 
B) Trolls 
C) The misguided 
D) Unhappy customers 
E) Ragers

When you need to refuse a routine request that you accepted in the past,what should be the focus of the message?

Discuss steps to follow when developing a termination message.

Identify four steps to take when responding to rumors and encountering negative information on social media.

Conveying negative organizational news should always be done in an indirect format.

When developing a bad news message regarding organizational news,what should be done to minimize long-term financial implications?

When refusing a claim or request for adjustment,what should be the goal of the indirect format message?

When refusing to send information about employees,which of the following is the best way to handle the message?

Which of the following is least effective in an opening buffer?

When developing a statement of the bad news in an indirect formatted message,what techniques can be used to present the bad news as kindly and clearly as possible?

One way to minimize negative comments on social media is to do what?

Why would an indirect approach be better to use when the audience will be disappointed with the news?

When you encounter negative messages,what would the appropriate reaction be?

When delivering negative news using the direct approach,which of the following would comprise the body of the message?

Discuss the reasons why a writer should,or should not; include an apology when using the direct format for a negative news message.

Conveying negative organizational news should only be done on social media sites that allow for little audience feedback.

What is the goal of explaining the reasons for the decision before providing the decision?

To avoid accusations of defamation,which of the following would be most appropriate?

Which population group is most likely to spread incorrect information?

When writing a bad news message,wording should convey the sense of bad news by emphasizing negative phrasing.

When responding to those who post incorrect information,which of the following groups are being responded to?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 8: Writing Negative Messages

When you need to refuse a routine request that you accepted in the past,what should be the focus of the message?

Discuss steps to follow when developing a termination message.

Identify four steps to take when responding to rumors and encountering negative information on social media.

Conveying negative organizational news should always be done in an indirect format.

When developing a bad news message regarding organizational news,what should be done to minimize long-term financial implications?

When refusing a claim or request for adjustment,what should be the goal of the indirect format message?

When refusing to send information about employees,which of the following is the best way to handle the message?

Which of the following is least effective in an opening buffer?

When developing a statement of the bad news in an indirect formatted message,what techniques can be used to present the bad news as kindly and clearly as possible?

One way to minimize negative comments on social media is to do what?

Why would an indirect approach be better to use when the audience will be disappointed with the news?

When you encounter negative messages,what would the appropriate reaction be?

When delivering negative news using the direct approach,which of the following would comprise the body of the message?

Discuss the reasons why a writer should,or should not; include an apology when using the direct format for a negative news message.

Conveying negative organizational news should only be done on social media sites that allow for little audience feedback.

What is the goal of explaining the reasons for the decision before providing the decision?

To avoid accusations of defamation,which of the following would be most appropriate?

Which population group is most likely to spread incorrect information?

When writing a bad news message,wording should convey the sense of bad news by emphasizing negative phrasing.

When responding to those who post incorrect information,which of the following groups are being responded to?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters