Question 1

When writing for multilingual audiences,you should ________.

Accepted Answer

A) use slang and jargon 
B) use figures instead of spelling out numbers 
C) use transitions sparingly 
D) use abbreviations generously 
E) use long paragraphs and sentences 
A) use slang and jargon 
B) use figures instead of spelling out numbers 
C) use transitions sparingly 
D) use abbreviations generously 
E) use long paragraphs and sentences

Question 2

Which of the following constitutes ethical information?

Accepted Answer

A) a restaurant using photos of dishes that it does not serve on its website 
B) a vendor including only essential information in promotional material mailed out to customers 
C) a company paying customers to recommend its products to their friends 
D) a manufacturer of cell phones asking its sales team to post favorable product reviews on social media 
E) a hospitality chain deleting all negative comments from the company's blog 
A) a restaurant using photos of dishes that it does not serve on its website 
B) a vendor including only essential information in promotional material mailed out to customers 
C) a company paying customers to recommend its products to their friends 
D) a manufacturer of cell phones asking its sales team to post favorable product reviews on social media 
E) a hospitality chain deleting all negative comments from the company's blog

Question 3

An audience-centered approach to communication means that professionals focus on giving vague impressions to meet the needs of the audience.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is an effective tip for speaking with multilingual audiences?

Accepted Answer

A) Ask questions like "Is this too difficult for you?" to ensure understanding. 
B) Adapt your conversation style to the other person's. 
C) Make multiple points at a time. 
D) Don't repeat your points. 
E) Look for nods and smiles to ensure your audience is understanding your message. 
A) Ask questions like "Is this too difficult for you?" to ensure understanding. 
B) Adapt your conversation style to the other person's. 
C) Make multiple points at a time. 
D) Don't repeat your points. 
E) Look for nods and smiles to ensure your audience is understanding your message.

Question 5

According to the basic eight-step model of communication,the communication process starts with the sender producing a message in a transmittable medium.

Accepted Answer

A) True 
 B)False

Question 6

Ensuring ethical business communication requires three elements: ethical individuals,ethical company leadership,and the appropriate policies and structures to support ethical decision making.

Accepted Answer

A) True 
 B)False

Question 7

In low-context cultures,________.

Accepted Answer

A) people rely more on the circumstances surrounding the message to convey meaning 
B) the primary role of communication is to build relationships 
C) people rely more on the explicit content of the message to convey meaning 
D) people rely more on cues to convey meaning 
E) the rules of everyday life are rarely stated explicitly 
A) people rely more on the circumstances surrounding the message to convey meaning 
B) the primary role of communication is to build relationships 
C) people rely more on the explicit content of the message to convey meaning 
D) people rely more on cues to convey meaning 
E) the rules of everyday life are rarely stated explicitly

Question 8

Cultural competency is an appreciation for cultural differences that affect communication and the ability to adjust one's communication style to ensure that efforts to send and receive messages across cultural boundaries are successful.

Accepted Answer

A) True 
 B)False

Question 9

Business Communication 2.0 is bidirectional and tends to have high message frequency.

Accepted Answer

A) True 
 B)False

Question 10

In order to boost sales for its tablets,Zip Communications paid several students to carry the gadgets to college and talk to their friends and classmates about the great features of the product.What is the best criticism of Zip's decision?

Accepted Answer

A) It selectively misquoted information. 
B) It failed to protect customer information. 
C) It engaged in stealth marketing. 
D) It violated a copyright. 
E) It failed to respect others' privacy. 
A) It selectively misquoted information. 
B) It failed to protect customer information. 
C) It engaged in stealth marketing. 
D) It violated a copyright. 
E) It failed to respect others' privacy.

Question 11

Which of the following is a tip for speaking with multilingual audiences?

Accepted Answer

A) Ask questions like "Is this too difficult for you?" to ensure understanding. 
B) Don't repeat your points. 
C) Make multiple points at a time. 
D) Do not assume the audience's smiles and nods to be a sign that they understood your point. 
E) Avoid checking frequently for comprehension. 
A) Ask questions like "Is this too difficult for you?" to ensure understanding. 
B) Don't repeat your points. 
C) Make multiple points at a time. 
D) Do not assume the audience's smiles and nods to be a sign that they understood your point. 
E) Avoid checking frequently for comprehension.

Question 12

Which of the following is a disadvantage of the social communication model?

Accepted Answer

A) It is hierarchical. 
B) The number of channels is limited in this model. 
C) The frequency of messages on this model is relatively low. 
D) It blurs the line between personal and professional lives. 
E) It is unidirectional. 
A) It is hierarchical. 
B) The number of channels is limited in this model. 
C) The frequency of messages on this model is relatively low. 
D) It blurs the line between personal and professional lives. 
E) It is unidirectional.

Question 13

Distinguish between ethical dilemmas and ethical lapses,giving appropriate examples for both.

Accepted Answer

An ethical dilemma involves choosing amo

Question 14

In order to communicate effectively using technology,you should ________.

Accepted Answer

A) subscribe to as many blog feeds and Twitter follows as you can 
B) become an expert in most technologies 
C) use technology to completely do away with face-to-face communication 
D) become familiar with the basic features and functions of the tools you use 
E) expand your social networks online to the maximum extent possible 
A) subscribe to as many blog feeds and Twitter follows as you can 
B) become an expert in most technologies 
C) use technology to completely do away with face-to-face communication 
D) become familiar with the basic features and functions of the tools you use 
E) expand your social networks online to the maximum extent possible

Question 15

How can businesses adopt an audience-centric approach to their communications?

Accepted Answer

When business professionals take an audi

Question 16

Jeremy is a manager at the telecommunication customer care branch of a leading router manufacturing company based in the U.S.He argues that hiring native speakers of English will ensure higher customer satisfaction and better customer care service.Which of the following,if true,weakens his argument?

Accepted Answer

A) Workers are more productive when managers communicate in their native language. 
B) English fluency and accent modification are an integral part of training for customer care executives. 
C) Global firms promote talented executives who can work in a multicultural diverse environment. 
D) In the U.S., minorities are the fastest growing consumer group holding $3 trillion buying power. 
E) Non-native speakers of English bring diversity to the workplace. 
A) Workers are more productive when managers communicate in their native language. 
B) English fluency and accent modification are an integral part of training for customer care executives. 
C) Global firms promote talented executives who can work in a multicultural diverse environment. 
D) In the U.S., minorities are the fastest growing consumer group holding $3 trillion buying power. 
E) Non-native speakers of English bring diversity to the workplace.

Question 17

Which of the following is the first step in the basic eight-step communication model?

Accepted Answer

A) The sender transmits the message through a channel. 
B) The sender produces the message in a medium. 
C) The sender has an idea. 
D) The sender writes the message. 
E) The sender organizes the message. 
A) The sender transmits the message through a channel. 
B) The sender produces the message in a medium. 
C) The sender has an idea. 
D) The sender writes the message. 
E) The sender organizes the message.

Question 18

Explain the concept of information overload.How can you guard against information overload when using communication technology?

Accepted Answer

The overuse or misuse of communication t

Question 19

The medium of a message refers to the form a message takes and the channel is the system used to deliver the message.

Accepted Answer

A) True 
 B)False

Question 20

In order to communicate effectively using technology,you should ________.

Accepted Answer

A) become an expert in most technologies 
B) try to isolate high-priority messages that need your attention 
C) use technology to completely do away with face-to-face communication 
D) use blog feeds and Twitter follows to the maximum extent possible 
E) expand your social networks online to the maximum extent possible 
A) become an expert in most technologies 
B) try to isolate high-priority messages that need your attention 
C) use technology to completely do away with face-to-face communication 
D) use blog feeds and Twitter follows to the maximum extent possible 
E) expand your social networks online to the maximum extent possible

When writing for multilingual audiences,you should ________.

Which of the following constitutes ethical information?

An audience-centered approach to communication means that professionals focus on giving vague impressions to meet the needs of the audience.

Which of the following is an effective tip for speaking with multilingual audiences?

According to the basic eight-step model of communication,the communication process starts with the sender producing a message in a transmittable medium.

Ensuring ethical business communication requires three elements: ethical individuals,ethical company leadership,and the appropriate policies and structures to support ethical decision making.

In low-context cultures,________.

Cultural competency is an appreciation for cultural differences that affect communication and the ability to adjust one's communication style to ensure that efforts to send and receive messages across cultural boundaries are successful.

Business Communication 2.0 is bidirectional and tends to have high message frequency.

In order to boost sales for its tablets,Zip Communications paid several students to carry the gadgets to college and talk to their friends and classmates about the great features of the product.What is the best criticism of Zip's decision?

Which of the following is a tip for speaking with multilingual audiences?

Which of the following is a disadvantage of the social communication model?

Distinguish between ethical dilemmas and ethical lapses,giving appropriate examples for both.

In order to communicate effectively using technology,you should ________.

How can businesses adopt an audience-centric approach to their communications?

Jeremy is a manager at the telecommunication customer care branch of a leading router manufacturing company based in the U.S.He argues that hiring native speakers of English will ensure higher customer satisfaction and better customer care service.Which of the following,if true,weakens his argument?

Which of the following is the first step in the basic eight-step communication model?

Explain the concept of information overload.How can you guard against information overload when using communication technology?

The medium of a message refers to the form a message takes and the channel is the system used to deliver the message.

In order to communicate effectively using technology,you should ________.

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding Business Communication in Todays Workplace

When writing for multilingual audiences,you should ________.

Which of the following constitutes ethical information?

An audience-centered approach to communication means that professionals focus on giving vague impressions to meet the needs of the audience.

Which of the following is an effective tip for speaking with multilingual audiences?

According to the basic eight-step model of communication,the communication process starts with the sender producing a message in a transmittable medium.

Ensuring ethical business communication requires three elements: ethical individuals,ethical company leadership,and the appropriate policies and structures to support ethical decision making.

In low-context cultures,________.

Cultural competency is an appreciation for cultural differences that affect communication and the ability to adjust one's communication style to ensure that efforts to send and receive messages across cultural boundaries are successful.

Business Communication 2.0 is bidirectional and tends to have high message frequency.

In order to boost sales for its tablets,Zip Communications paid several students to carry the gadgets to college and talk to their friends and classmates about the great features of the product.What is the best criticism of Zip's decision?

Which of the following is a tip for speaking with multilingual audiences?

Which of the following is a disadvantage of the social communication model?

Distinguish between ethical dilemmas and ethical lapses,giving appropriate examples for both.

In order to communicate effectively using technology,you should ________.

How can businesses adopt an audience-centric approach to their communications?

Which of the following is the first step in the basic eight-step communication model?

Explain the concept of information overload.How can you guard against information overload when using communication technology?

The medium of a message refers to the form a message takes and the channel is the system used to deliver the message.

In order to communicate effectively using technology,you should ________.

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters