Question 1

Walter Shewhart, in the __________, provided the foundations for __________ in operations management.

Accepted Answer

A)  1920s; statistical sampling 
B)  United Kingdom; mass production 
C)  U.S. Army; logistics 
D)  nineteenth century; interchangeable parts 
E)  none of the above 
A)  1920s; statistical sampling 
B)  United Kingdom; mass production 
C)  U.S. Army; logistics 
D)  nineteenth century; interchangeable parts 
E)  none of the above A

Question 2

The field of operations management is shaped by advances in which of the following fields?

Accepted Answer

A)  chemistry and physics 
B)  industrial engineering and management science 
C)  biology and anatomy 
D)  information technology 
E)  all of the above 
A)  chemistry and physics 
B)  industrial engineering and management science 
C)  biology and anatomy 
D)  information technology 
E)  all of the above E

Question 3

Which of the following tasks within an Airline Company are related to Operations?

Accepted Answer

A)  Crew Scheduling 
B)  International Monetary Exchange 
C)  Sales 
D)  Advertising 
E)  Accounts Payable 
A)  Crew Scheduling 
B)  International Monetary Exchange 
C)  Sales 
D)  Advertising 
E)  Accounts Payable A

Question 4

The Ten Critical Decisions of Operations Management include

Accepted Answer

A)  layout strategy 
B)  maintenance 
C)  process and capacity design 
D)  managing quality 
E)  all of the above 
A)  layout strategy 
B)  maintenance 
C)  process and capacity design 
D)  managing quality 
E)  all of the above

Question 5

Henry Ford is noted for his contributions to

Accepted Answer

A)  material requirements planning 
B)  statistical quality control 
C)  assembly line operations 
D)  scientific management 
E)  time and motion studies 
A)  material requirements planning 
B)  statistical quality control 
C)  assembly line operations 
D)  scientific management 
E)  time and motion studies

Question 6

Henry Ford is known as the Father of Scientific Management.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following are the primary functions ofall organizations?

Accepted Answer

A)  production/operations, marketing, and human resources 
B)  marketing, human resources, and finance/accounting 
C)  sales, quality control, and production/operations, 
D)  marketing, production/operations, and finance/accounting 
E)  research and development, finance/accounting, and purchasing 
A)  production/operations, marketing, and human resources 
B)  marketing, human resources, and finance/accounting 
C)  sales, quality control, and production/operations, 
D)  marketing, production/operations, and finance/accounting 
E)  research and development, finance/accounting, and purchasing

Question 8

Which is not true regarding differences between goods and services?

Accepted Answer

A)  Tangible goods are generally produced and consumed simultaneously; services are not. 
B)  Most goods are common to many customers; services are often unique to the final customer. 
C)  Services tend to have a more inconsistent product definition than goods. 
D)  Services tend to have higher customer interaction than goods. 
E)  All of the above are true. 
A)  Tangible goods are generally produced and consumed simultaneously; services are not. 
B)  Most goods are common to many customers; services are often unique to the final customer. 
C)  Services tend to have a more inconsistent product definition than goods. 
D)  Services tend to have higher customer interaction than goods. 
E)  All of the above are true.

Question 9

Which of the following is notone of the Ten Critical Decisions of Operations Management?

Accepted Answer

A)  location strategy 
B)  human resources and job design 
C)  managing quality 
D)  design of goods and services 
E)  determining the financial leverage position 
A)  location strategy 
B)  human resources and job design 
C)  managing quality 
D)  design of goods and services 
E)  determining the financial leverage position

Question 10

Which is not true regarding differences between goods and services?

Accepted Answer

A)  Services are generally produced and consumed simultaneously; tangible goods are not. 
B)  Services tend to be more knowledge-based than goods. 
C)  Services tend to have a more inconsistent product definition than goods. 
D)  Goods tend to have higher customer interaction than services. 
E)  None of the above is true. 
A)  Services are generally produced and consumed simultaneously; tangible goods are not. 
B)  Services tend to be more knowledge-based than goods. 
C)  Services tend to have a more inconsistent product definition than goods. 
D)  Goods tend to have higher customer interaction than services. 
E)  None of the above is true.

Question 11

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Accepted Answer

A) True 
 B)False

Question 12

Susan has a part-time "cottage industry" producing seasonal plywood yard ornaments for resale at local craft fairs and bazaars. She currently works 8 hours per day to produce 16 ornaments.
a. What is her productivity?
b. She thinks that by redesigning the ornaments and switching from use
of a wood glue to a hot-glue gun she can increase her total
production to 20 ornaments per day. What is her new productivity?
c. What is her percentage increase in productivity?

Accepted Answer

a. 16 ornaments/8 hours = 2 or

Question 13

Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves per shift. If the production is increased to 2000 valves per shift, labor productivity will increase by

Accepted Answer

A)  10% 
B)  20% 
C)  25% 
D)  40% 
E)  50% 
A)  10% 
B)  20% 
C)  25% 
D)  40% 
E)  50%

Question 14

Firm A operates 10 hours each day, producing 100 parts/hour. If productivity were increased 20%, how many hours would the plant have to work to produce 1000 parts?

Accepted Answer

A)  less than 2 hours 
B)  between 9 and 10 hours 
C)  between 2 and 6 hours 
D)  between 6 and 8 hours 
E)  between 8 and 9 hours 
A)  less than 2 hours 
B)  between 9 and 10 hours 
C)  between 2 and 6 hours 
D)  between 6 and 8 hours 
E)  between 8 and 9 hours

Question 15

All organizations, including service firms such as banks and hospitals, have a production function.

Accepted Answer

A) True 
 B)False

Question 16

What are some of the ethical and social challenges faced by operations managers?

Accepted Answer

Efficiently developing and pro

Question 17

__________ is the operations management trend that moves more decision making to the individual worker.

Accepted Answer

The answer of __________ is the operations management trend that...

Question 18

A cleaning company uses 10 lbs each of chemicals A, B and C for each house it cleans. After some quality complaints, the company has decided to increase its use of chemical A by an additional 10 lbs for each house. By what % has productivity (houses per pound of chemical) fallen?

Accepted Answer

A)  0% 
B)  10% 
C)  15% 
D)  25% 
E)  33% 
A)  0% 
B)  10% 
C)  15% 
D)  25% 
E)  33%

Question 19

Reasons to study Operations Management include learning about

Accepted Answer

A)  how people organize themselves for productive enterprise 
B)  how goods and services are produced 
C)  what operations managers do 
D)  a costly part of the enterprise 
E)  all of the above 
A)  how people organize themselves for productive enterprise 
B)  how goods and services are produced 
C)  what operations managers do 
D)  a costly part of the enterprise 
E)  all of the above

Question 20

Customer interaction is often high for manufacturing processes, but low for services.

Accepted Answer

A) True 
 B)False

Exam 1: Operations and Productivity

Walter Shewhart, in the __________, provided the foundations for __________ in operations management.

The field of operations management is shaped by advances in which of the following fields?

Which of the following tasks within an Airline Company are related to Operations?

The Ten Critical Decisions of Operations Management include

Henry Ford is noted for his contributions to

Henry Ford is known as the Father of Scientific Management.

Which of the following are the primary functions ofall organizations?

Which is not true regarding differences between goods and services?

Which of the following is notone of the Ten Critical Decisions of Operations Management?

Which is not true regarding differences between goods and services?

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves per shift. If the production is increased to 2000 valves per shift, labor productivity will increase by

Firm A operates 10 hours each day, producing 100 parts/hour. If productivity were increased 20%, how many hours would the plant have to work to produce 1000 parts?

All organizations, including service firms such as banks and hospitals, have a production function.

What are some of the ethical and social challenges faced by operations managers?

__________ is the operations management trend that moves more decision making to the individual worker.

A cleaning company uses 10 lbs each of chemicals A, B and C for each house it cleans. After some quality complaints, the company has decided to increase its use of chemical A by an additional 10 lbs for each house. By what % has productivity (houses per pound of chemical) fallen?

Reasons to study Operations Management include learning about

Customer interaction is often high for manufacturing processes, but low for services.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Walter Shewhart, in the , provided the foundations for in operations management.