Question 1

The four phases of the product life cycle are incubation, introduction, growth, and decline.

Accepted Answer

A) True 
 B)False  False

Question 2

Rapidly developing products and moving them to the market is part of time-based competition.

Accepted Answer

A) True 
 B)False  True

Question 3

The objective of the product decision is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage.

Accepted Answer

A) True 
 B)False  True

Question 4

Identify the general benefits derived from CAD.

Accepted Answer

Product quality (better adherence to sta

Question 5

In the __________ phase of the product life cycle, the product design has begun to stabilize.

Accepted Answer

The answer of In the __________ phase of the product...

Question 6

For a full-time college student, which of the following moments of truth exemplifies the customer's standard expectations?

Accepted Answer

A)  Your advisor made you wait, even though you had an appointment. 
B)  You had to visit more than once to reach your academic advisor. 
C)  Your advisor was competent, helpful, and understanding. 
D)  Your advisor failed to keep her appointment with you. 
E)  Your advisor offered to work with you after regular work hours. 
A)  Your advisor made you wait, even though you had an appointment. 
B)  You had to visit more than once to reach your academic advisor. 
C)  Your advisor was competent, helpful, and understanding. 
D)  Your advisor failed to keep her appointment with you. 
E)  Your advisor offered to work with you after regular work hours.

Question 7

Payoffs, alternatives, and expected monetary values are terms associated with

Accepted Answer

A)  virtual reality 
B)  Product Lifecycle Management 
C)  Quality Function Deployment 
D)  decision trees 
E)  make-or-buy analysis 
A)  virtual reality 
B)  Product Lifecycle Management 
C)  Quality Function Deployment 
D)  decision trees 
E)  make-or-buy analysis

Question 8

An engineering drawing shows the

Accepted Answer

A)  dimensions, tolerances, materials, and finishes of a component 
B)  dimensions, tolerances, cost, and sales or use volume of a component 
C)  materials, finishes, machining operations, and dimensions of a component 
D)  cost, materials, tolerances, and lead-time for a component 
E)  cost, dimensions, and machining operations for a component 
A)  dimensions, tolerances, materials, and finishes of a component 
B)  dimensions, tolerances, cost, and sales or use volume of a component 
C)  materials, finishes, machining operations, and dimensions of a component 
D)  cost, materials, tolerances, and lead-time for a component 
E)  cost, dimensions, and machining operations for a component

Question 9

A process sheet is a type of

Accepted Answer

A)  assembly drawing 
B)  assembly chart 
C)  route sheet 
D)  work order 
E)  bill of material 
A)  assembly drawing 
B)  assembly chart 
C)  route sheet 
D)  work order 
E)  bill of material

Question 10

The change in cell-phone model life cycles from 2 years to under 6 months is the result of

Accepted Answer

A)  time-based competition 
B)  design for manufacturability 
C)  life cycle assessment 
D)  value analysis 
E)  all of the above 
A)  time-based competition 
B)  design for manufacturability 
C)  life cycle assessment 
D)  value analysis 
E)  all of the above

Question 11

One result of concurrent engineering in product design is

Accepted Answer

A)  speedier product development 
B)  lower quality 
C)  less customer demand 
D)  higher costs 
E)  all of the above 
A)  speedier product development 
B)  lower quality 
C)  less customer demand 
D)  higher costs 
E)  all of the above

Question 12

Describe the benefits associated with value engineering.

Accepted Answer

Benefits include immediate cost reductio

Question 13

The "make-or-buy" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers.

Accepted Answer

A) True 
 B)False

Question 14

The expected value of each course of action in a decision tree is determined by starting at the beginning of the tree (the left-hand side) and working toward the end of the tree (the right).

Accepted Answer

A) True 
 B)False

Question 15

Which of the following does not result from the effective use of group technology?

Accepted Answer

A)  reduced tooling setup time 
B)  better electronic communication between team members 
C)  reduced raw materials and purchases 
D)  simplified production planning and control 
E)  improved layout, routing, and machine loading 
A)  reduced tooling setup time 
B)  better electronic communication between team members 
C)  reduced raw materials and purchases 
D)  simplified production planning and control 
E)  improved layout, routing, and machine loading

Question 16

Which of the following documents lists the operations (including assembly and inspection) necessary to produce the component with the material specified in the bill of material?

Accepted Answer

A)  an engineering drawing 
B)  an assembly drawing 
C)  a route sheet 
D)  an assembly chart 
E)  an operations chart 
A)  an engineering drawing 
B)  an assembly drawing 
C)  a route sheet 
D)  an assembly chart 
E)  an operations chart

Question 17

Identify the steps involved in building the House of Quality.

Accepted Answer

Identify customers' wants, identify prod

Question 18

The three major subdivisions of the product decision are

Accepted Answer

A)  selection, definition, and design 
B)  goods, services, and hybrids 
C)  strategy, tactics, and operations 
D)  cost, differentiation, and speed of response 
E)  legislative, judicial, and executive 
A)  selection, definition, and design 
B)  goods, services, and hybrids 
C)  strategy, tactics, and operations 
D)  cost, differentiation, and speed of response 
E)  legislative, judicial, and executive

Question 19

What is quality function deployment (QFD)?

Accepted Answer

QFD refers to determining what

Question 20

An assembly drawing

Accepted Answer

A)  shows, in schematic form, how the product is assembled 
B)  shows an exploded view of the product 
C)  lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material 
D)  provides detailed instructions on how to perform a given task 
E)  describes the dimensions and finish of each component 
A)  shows, in schematic form, how the product is assembled 
B)  shows an exploded view of the product 
C)  lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material 
D)  provides detailed instructions on how to perform a given task 
E)  describes the dimensions and finish of each component

Exam 5: Design of Goods and Services

The four phases of the product life cycle are incubation, introduction, growth, and decline.

Rapidly developing products and moving them to the market is part of time-based competition.

The objective of the product decision is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage.

Identify the general benefits derived from CAD.

In the __________ phase of the product life cycle, the product design has begun to stabilize.

For a full-time college student, which of the following moments of truth exemplifies the customer's standard expectations?

Payoffs, alternatives, and expected monetary values are terms associated with

An engineering drawing shows the

A process sheet is a type of

The change in cell-phone model life cycles from 2 years to under 6 months is the result of

One result of concurrent engineering in product design is

Describe the benefits associated with value engineering.

The "make-or-buy" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers.

The expected value of each course of action in a decision tree is determined by starting at the beginning of the tree (the left-hand side) and working toward the end of the tree (the right).

Which of the following does not result from the effective use of group technology?

Which of the following documents lists the operations (including assembly and inspection) necessary to produce the component with the material specified in the bill of material?

Identify the steps involved in building the House of Quality.

The three major subdivisions of the product decision are

What is quality function deployment (QFD)?

An assembly drawing

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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