Exam 11: Managing Knowledge

Systems that integrate genetic algorithms,fuzzy logic,neural networks,and expert systems are called ________ systems.

An enterprise content management system has capabilities for classifying,organizing,and managing structured and ________ knowledge and making it available throughout the enterprise.

VRML requires the use of a powerful server as well as large amounts of bandwidth.

There are essentially three major types of knowledge management systems: enterprise-wide knowledge management systems,knowledge work systems,and intelligent techniques.

________ systems address the problem that arises when the appropriate knowledge is not in the form of a digital document but instead resides in the memory of expert individuals in the firm.

Expert systems work by applying a set of AND/OR rules against a knowledge base,both of which are extracted from human experts.

Enterprise content management systems help organizations manage both types of information.

Which of the following techniques is used for knowledge discovery?

________ reasoning,in contrast,represents knowledge as a series of cases,and this knowledge base is continuously expanded and refined by users.

________ are informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests.

Which of the following systems digitizes,indexes,and tags documents according to a coherent framework?

Toys Inc.has their data in a database.They are able to share this information in the organization through the use of a portal,e-mail,instant messaging,wikis,social networks,and search engine technologies.Which of the following best represents the scenario just described?

________ are general-purpose firm-wide efforts to collect,store,distribute,and apply digital content and knowledge.

A wiki is most appropriate for information that is ________ but must remain available perpetually as it changes.

Case-based reasoning is not well suited for diagnostic systems in medicine.

Organizations can use ________ to create software systems that capture tacit knowledge where there is linguistic ambiguity.

A learning management system (LMS)provides tools for the management,delivery,tracking,and assessment of various types of employee learning and training.

Once a knowledge taxonomy is developed,documents are all ________ with the proper classification.

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of

Jane works for a large consulting company.They have offices in four cities in eastern Canada.Given that the firm's product is knowledge that they sell to clients,what is the role of knowledge management and knowledge management programs in their business?