Exam 11: Managing Knowledge

You have been hired by a small architectural firm interested in implementing a knowledge management system.What features do you think would be of most benefit to them?

Jane is a management consultant.She has been working in the area of resource allocation.Through experience she knows the best way to utilize non cash assets.She is the only member of her firm who knows this.Which type of knowledge does this scenario represent?

Knowledge workers usually have high levels of education and memberships in professional organizations and are often asked to exercise ________ judgment as a routine aspect of their work.

________ technology,consists of computer-based systems (both hardware and software)that attempt to emulate human behaviour.

The model of human knowledge used by expert systems is called the ________.

There are essentially three major types of knowledge management systems: enterprise-wide knowledge management systems,knowledge work systems,and ________.

Blogs and ________ help capture,consolidate,and centralize this knowledge for the firm.

What are some of the benefits of artificial intelligence housed in a computer like Watson?

Which of the following is an important dimension of knowledge?

An ________ system contains a number of rules to be followed.

Knowledge that has been documented is called ________.

COPs are formalized groups of professionals and employees within and outside the firm who have similar work-related activities and interests.

Intelligent agents are used primarily for specific,repetitive,and predictable tasks.

A(n)________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed.

Knowledge that is not ________ and applied to the practical problems facing firms and managers does not add business value.

Management also has found ________ useful for decision making and organizational control.

________ are also known as expertise location and management systems.

Knowledge workers are ________;wasting a knowledge worker's time is simply too expensive.

Knowledge work systems require strong links to ________ knowledge bases in addition to specialized hardware and software.

Two of the biggest challenges for companies using Web 2.0 technologies are convincing workers to embrace these tools and regulating their use.