Exam 11: Managing Knowledge

In ________,the inference engine begins with the information entered by the user and searches the rule base to arrive at a conclusion.

Which of the following statements best describes the relationship between collaboration and knowledge management?

Virtually all expert systems deal with problems of

Toys Inc.has just created a database to store all their documents,patterns and expert rules.Once the data is in the database they feel they can share this information.Which of the following best represents the scenario just described?

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

A(n)________ provides tools for the management,delivery,tracking,and assessment of various types of employee learning and training.

Knowledge management also includes a diverse group of intelligent techniques,such as data mining,expert systems,neural networks,fuzzy logic,genetic algorithms,and intelligent agents.

Wisdom is thought to be the collective and individual experience of applying knowledge to the solution of problems.

Software programs that work in the background without direct human intervention to carry out specific,repetitive,and predictable tasks for individual users,business processes,or software applications,are called

Collaboration systems include Internet-based collaboration environments such as Google Sites and IBM's Lotus Notes,social networking,e-mail,and instant messaging.

Wikis provide a central ________ for all types of corporate data that can be displayed in a Web browser,including electronic pages of documents,spreadsheets,and electronic slides,and can embed e-mail and instant messages.

Briefly outline the knowledge management chain as it might apply to the online catalog system of a public library.

Fuzzy logic reasoning,in contrast,represents knowledge as a series of cases,and this knowledge base is continuously expanded and refined by users.

An ________ contains a number of rules to be followed.

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes

Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules.

We live in an information economy in which the major source of wealth and prosperity is the production and distribution of ________ and knowledge.

Which of the following systems is NOT used to capture tacit knowledge?

________ has become an important theme at many large business firms as managers realize that much of their firm's value depends on the firm's ability to create and manage knowledge.

Expert systems