Exam 14: Project Management, business Value, and Managing Change

Americlinic,a national chain of budget health-care clinics,is creating an information system that will allow patients and doctors at participating franchises to communicate online.The goal of the system is to allow doctors to respond to minor health questions quickly and more efficiently,saving patients unnecessary visits to the clinic.This will be a major procedural change.What steps would you recommend to this company to ensure the user acceptance of the system?

An ________ explains how a proposed system will affect organizational structure,attitudes,decision making,and operations.

You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects.Which types of projects would be best avoided?

Even if a system project supports a firm's strategic goals and meets user information requirements,it needs to be a good ________ for the firm.

In working with ROPMs and options valuation,a financial option is a(n)

Overview of plan contents,current business organization and future organization,and key business processes,are all part of the ________ section of an information systems plan.

You have been hired as a consultant for a nationwide real estate firm,Cross & Deptford,who are interested in achieving better organization between branches by updating their information systems,but are not sure what will suit their needs.What will you recommend they do in order to determine the most effective IT projects?

A(n)________ occurs when there is a difference in background,interests and priorities that impede communication and problem solving among users and IS specialists.

Projects with challenging and complex technology for users to master benefit from internal ________.

Acquisition plans,milestones and timing and organizational realignment are all part of the ________ section of an information systems plan.

Which of the following is NOT a responsibility of effective change management?

The user interface is the part of the system with which programmers interact.

New system projects and new infrastructure capabilities required are all part of the New Developments section of an information systems plan.

Companies typically are presented with very few projects for solving problems and improving performance.

User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built.

Anticipated difficulties in implementation and Progress reports are all part of the ________ section of an information systems plan.

At the apex of this structure is the corporate strategic planning group and the information system steering committee.

If an intended benefit of an IT project is improved decision making,managers should develop a set of metrics to quantify the value of an improved decision.

Increased productivity,lower operational costs and lower outside vendor costs are all examples of ________ of information systems.

The ________ is supervised by a project management group composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects.