Exam 4: Recognizing a Firm's Intellectual Assets Moving beyond a Firm's Tangible Resources

The Cisco Integrated Workforce Experience (IWE) platform is a social business platform designed to facilitate ________ and ________ collaboration and decentralize decision making.

One potential downside of building social capital in an organization is groupthink. This means everyone in the group thinks on his or her own and comes up with new ideas.

Dynamic capabilities include ________ development, alliances, and acquisitions.

According to the text, intellectual capital is the difference between the market value and the book value of a firm. Intellectual capital can be increased by

Tacit knowledge

Knowledge-based resources tend to be more ________ in nature and therefore they are ________ difficult to protect against loss (i.e., the individual quitting the organization) than other types of capital, such as equipment, machinery, and land.

Social capital has downsides. Which of the following is a downside?

Two software engineers working together on a computer code share their ________ knowledge to create new knowledge.

Why does employee turnover matter to a company? What are some of the reasons why employees leave and what might entice the desirable potential boomerang employee to return?

Access Health, a call-in medical center, uses technology to capture and share knowledge. When someone calls the center, a registered nurse uses the company clinical decision architecture to assess the caller symptoms, rule out possible conditions, and recommend a home remedy, doctor visit, or trip to the emergency room. This is an example of using

One of the most important elements in a good employee is his or her attitude. Firms should follow the adage: hire for attitude, train for skill.

Explicit knowledge is generally known to everyone in the firm and is not a critical concern of management.

An advantage of effective social networks that might help in career success is

As the competitive environment changes, strategic management must focus on different aspects of the organization. Recently, strategic management has moved from focusing on tangible resources to

Technology can be used to leverage human capital and knowledge within organizations as well as with ________ and ________ beyond their boundaries.

A hiring agent offers a scientist approximately the same salary, facilities, equipment, and shared laboratory with 10 highly skilled and enthusiastic scientists. Part of the job is to collaborate with these peers and jointly develop promising drug compounds. This structure will create greater firm loyalty than one in which the hiring agent offers only monetary compensation.

Structural holes, according to Ron Burt of the University of Chicago, are the ________ gap between two groups and are common in organizations.

Technical skills are a necessary and sufficient condition for hiring an employee.

Attracting and retaining human capital is a challenge for many firms today. Firms experiencing high turnover should

Today, the loyalty of a knowledge worker to his or her employing firm has ________ compared to his or her loyalty to his or her profession and colleagues.