Question 1

The value chain model

Accepted Answer

A)  categorizes five related advantages for adding value to a firm's products or services. 
B)  sees the supply chain as the primary activity for adding value. 
C)  categorizes four basic strategies a firm can use to enhance its value chain. 
D)  highlights specific activities in the business where competitive strategies can best be applied. 
E)  enables more effective product differentiation. 
A)  categorizes five related advantages for adding value to a firm's products or services. 
B)  sees the supply chain as the primary activity for adding value. 
C)  categorizes four basic strategies a firm can use to enhance its value chain. 
D)  highlights specific activities in the business where competitive strategies can best be applied. 
E)  enables more effective product differentiation.

Question 2

Some organizations lack bedrock, unassailable assumptions that define their goals and products.

Accepted Answer

A) True 
 B)False

Question 3

You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. What competitive strategies could Smalltown Computer exert?
 Which ones will it have difficulty exercising?

Accepted Answer

Low-cost leadership: Smalltown Computer

Question 4

Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates a use of information services for

Accepted Answer

A)  low-cost leadership. 
B)  marketing effectiveness. 
C)  focusing on market niche. 
D)  strengthening supplier intimacy. 
E)  developing synergies. 
A)  low-cost leadership. 
B)  marketing effectiveness. 
C)  focusing on market niche. 
D)  strengthening supplier intimacy. 
E)  developing synergies.

Question 5

Information systems are used to enable new products and services via product differentiation.

Accepted Answer

A) True 
 B)False

Question 6

The text describes Michael Porter's view of the Internet as somewhat negative. What negative influences does Porter see?
 Describe several positive influences the Internet has on business. Do these outweigh the negative influences?

Accepted Answer

Answers will vary. An example of a possi

Question 7

You are consulting with the owner of Better Bodies, a national chain of gyms. What strategies might Better Bodies use in applying information services to achieve a competitive advantage?

Accepted Answer

Better Bodies could use computers to mon

Question 8

Which of the following is one of the support activities in a firm's value chain?

Accepted Answer

A)  inbound logistics 
B)  operations 
C)  sales and marketing 
D)  service 
E)  technology 
A)  inbound logistics 
B)  operations 
C)  sales and marketing 
D)  service 
E)  technology

Question 9

How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?

Accepted Answer

A)  It sees information systems as a way to rearrange the inputs and outputs of the organization. 
B)  It sees capital and labor as primary production factors. 
C)  It sees an organization as a collection of rights, privileges, obligations, and responsibilities. 
D)  It sees the organization as a social structure similar to a machine. 
E)  It sees the inputs and outputs, labor and capital, as being infinitely malleable. 
A)  It sees information systems as a way to rearrange the inputs and outputs of the organization. 
B)  It sees capital and labor as primary production factors. 
C)  It sees an organization as a collection of rights, privileges, obligations, and responsibilities. 
D)  It sees the organization as a social structure similar to a machine. 
E)  It sees the inputs and outputs, labor and capital, as being infinitely malleable.

Question 10

What are the most successful solutions or methods for achieving a business objective?

Accepted Answer

A)  value activities 
B)  best processes 
C)  core competencies 
D)  best practices 
E)  benchmarks 
A)  value activities 
B)  best processes 
C)  core competencies 
D)  best practices 
E)  benchmarks

Question 11

The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as

Accepted Answer

A)  retention costs. 
B)  preservation costs. 
C)  differentiation costs. 
D)  switching costs. 
E)  variation costs. 
A)  retention costs. 
B)  preservation costs. 
C)  differentiation costs. 
D)  switching costs. 
E)  variation costs.

Question 12

Walmart's attempts to increase its online presence is an example of a firm using information systems to

Accepted Answer

A)  strengthen ties to its customers. 
B)  simplify the industry value chain. 
C)  develop synergies. 
D)  focus on market niche. 
E)  achieve low-cost leadership. 
A)  strengthen ties to its customers. 
B)  simplify the industry value chain. 
C)  develop synergies. 
D)  focus on market niche. 
E)  achieve low-cost leadership.

Question 13

Why does Amazon.com need to worry about competitors in online shopping?

Accepted Answer

A)  E-commerce is affected by the law of diminishing returns. 
B)  Internet technologies are universal, and therefore usable by all companies. 
C)  Internet shopping produces cost transparency. 
D)  The Internet enables the production or sales of substitute products or services. 
E)  The Internet increases switching costs. 
A)  E-commerce is affected by the law of diminishing returns. 
B)  Internet technologies are universal, and therefore usable by all companies. 
C)  Internet shopping produces cost transparency. 
D)  The Internet enables the production or sales of substitute products or services. 
E)  The Internet increases switching costs.

Question 14

Switching costs increase when customers are strongly linked to products and platforms.

Accepted Answer

A) True 
 B)False

Question 15

Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered

Accepted Answer

A)  organizational adjustments. 
B)  strategic transitions. 
C)  systems alterations. 
D)  business goal transitions. 
E)  sociotechnical transitions. 
A)  organizational adjustments. 
B)  strategic transitions. 
C)  systems alterations. 
D)  business goal transitions. 
E)  sociotechnical transitions.

Question 16

In a demonstration of network economics, the more people that use eBay's site, the greater the value of the site.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following best illustrates the use of information systems to focus on market niche?

Accepted Answer

A)  A car manufacturer's Web site that lets you customize the features on the car you are purchasing. 
B)  A restaurant chain analyzing local sales figures to determine which menu items to serve. 
C)  A bookseller selling an e-book reader that reads only the bookseller's books. 
D)  A department store creating specialized products for preferred customers. 
E)  A clothes manufacturer expanding its offerings to new styles. 
A)  A car manufacturer's Web site that lets you customize the features on the car you are purchasing. 
B)  A restaurant chain analyzing local sales figures to determine which menu items to serve. 
C)  A bookseller selling an e-book reader that reads only the bookseller's books. 
D)  A department store creating specialized products for preferred customers. 
E)  A clothes manufacturer expanding its offerings to new styles.

Question 18

All of the following are IT-enabled products and services providing competitive advantage except

Accepted Answer

A)  Amazon's one-click shopping. 
B)  Apple's iPod and iTunes. 
C)  Ping's golf club customization. 
D)  PayPal's online person-to-person payment system. 
E)  Walmart's RetailLink system. 
A)  Amazon's one-click shopping. 
B)  Apple's iPod and iTunes. 
C)  Ping's golf club customization. 
D)  PayPal's online person-to-person payment system. 
E)  Walmart's RetailLink system.

Question 19

Which model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete?

Accepted Answer

A)  network economics model 
B)  competitive forces model 
C)  competitive advantage model 
D)  demand control model 
E)  agency costs model 
A)  network economics model 
B)  competitive forces model 
C)  competitive advantage model 
D)  demand control model 
E)  agency costs model

Question 20

The divergent viewpoints about how resources, rewards, and punishments should be distributed, and the struggles resulting from these differences are known as

Accepted Answer

A)  culture. 
B)  politics. 
C)  structure. 
D)  viewpoints. 
E)  variance. 
A)  culture. 
B)  politics. 
C)  structure. 
D)  viewpoints. 
E)  variance.

The value chain model

Some organizations lack bedrock, unassailable assumptions that define their goals and products.

You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. What competitive strategies could Smalltown Computer exert? Which ones will it have difficulty exercising?

Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates a use of information services for

Information systems are used to enable new products and services via product differentiation.

The text describes Michael Porter's view of the Internet as somewhat negative. What negative influences does Porter see? Describe several positive influences the Internet has on business. Do these outweigh the negative influences?

You are consulting with the owner of Better Bodies, a national chain of gyms. What strategies might Better Bodies use in applying information services to achieve a competitive advantage?

Which of the following is one of the support activities in a firm's value chain?

How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?

What are the most successful solutions or methods for achieving a business objective?

The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as

Walmart's attempts to increase its online presence is an example of a firm using information systems to

Why does Amazon.com need to worry about competitors in online shopping?

Switching costs increase when customers are strongly linked to products and platforms.

Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered

In a demonstration of network economics, the more people that use eBay's site, the greater the value of the site.

Which of the following best illustrates the use of information systems to focus on market niche?

All of the following are IT-enabled products and services providing competitive advantage except

Which model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete?

The divergent viewpoints about how resources, rewards, and punishments should be distributed, and the struggles resulting from these differences are known as

Information Systems in Global Business Today

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 3: Information Systems, Organizations, and Strategy

The value chain model

Some organizations lack bedrock, unassailable assumptions that define their goals and products.

You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. What competitive strategies could Smalltown Computer exert? Which ones will it have difficulty exercising?

Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates a use of information services for

Information systems are used to enable new products and services via product differentiation.

The text describes Michael Porter's view of the Internet as somewhat negative. What negative influences does Porter see? Describe several positive influences the Internet has on business. Do these outweigh the negative influences?

You are consulting with the owner of Better Bodies, a national chain of gyms. What strategies might Better Bodies use in applying information services to achieve a competitive advantage?

Which of the following is one of the support activities in a firm's value chain?

How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?

What are the most successful solutions or methods for achieving a business objective?

The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as

Walmart's attempts to increase its online presence is an example of a firm using information systems to

Why does Amazon.com need to worry about competitors in online shopping?

Switching costs increase when customers are strongly linked to products and platforms.

Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered

In a demonstration of network economics, the more people that use eBay's site, the greater the value of the site.

Which of the following best illustrates the use of information systems to focus on market niche?

All of the following are IT-enabled products and services providing competitive advantage except

Which model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete?

The divergent viewpoints about how resources, rewards, and punishments should be distributed, and the struggles resulting from these differences are known as

Information Systems in Global Business Today

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters