Exam 16: Operations Management: Putting It All Together

W.Edwards Deming and other quality experts had their greatest initial impact on companies located in which country?

Which of the following involves arranging for other organizations in the supply chain to perform functions that were previously performed internally?

WestJet Airlines has been very successful at applying lean thinking to its operations.

Poka-yoke is a Japanese term that refers to simple procedures built into the production process that prevent workers from making mistakes or allows them to catch and correct mistakes quickly if they do occur.

The Deming Chain Reaction claimed which of the following?

Which of the following is/are reprogrammable machines that can manipulate materials,tools,and parts to perform a variety of tasks?

A major reason Canadian businesses outsource operational activities overseas is to take advantage of the low cost of labour and other resources.

Discuss the coordination and integration of operations systems.

Computer-integrated manufacturing (CIM)takes the electronic design for a product and creates the programmed instructions that robots must follow to produce that product as efficiently as possible.

Just-in-time production is called a pull system because actual orders "pull" the goods through the production process.

Many firms offer products that are combinations of goods and services.

Although enterprise resource planning software is very easy to implement,once it is in place many organizations find it difficult to use because it makes data entry much more complex.

Total quality management (TQM)is based on customer focus,building quality throughout the organization,empowering employees,pursuing a strategy of preventing mistakes,and demonstrating a long-term commitment to continuous improvement.

Billie Raney is in charge of a major construction project for her company.She has been informed that the plumbing installation has hit a snag and could be delayed.Billie is very concerned about this because she knows that any delay in the plumbing is likely to hold up the completion of the entire project.This suggests which of the following about the plumbing installation?

The Critical Path Method may illustrate several different paths that must be completed in order to complete the entire project.

Robots are often used to perform tedious,dangerous,or dirty work that otherwise would be performed by reluctant employees.

A main difference between a continuous flow process activity and a project would include the fact that a project is usually very complex and the good or service is produced in very low volumes,whereas a continuous flow process activity is generally more standardized and the good or service is usually produced in high volumes.

What is the term for any function or activity that uses resources but does not create value?

Manufacturing firms always find it desirable to hold large inventories of raw materials,components and parts,work-in-process,and finished goods.The goal is to always have these items available for immediate needs.

Which of the following is concerned with all of the activities involved in creating goods and services and the distribution of those goods and services to customers?