Exam 16: Operations Management: Putting It All Together

The assembly line is a production process in which the product moves from one station to another in a fixed sequence,with the machinery and workers at each station performing specialized tasks.

What type of software enables users to test,analyze,and optimize designs,allowing users to find and correct design flaws before production?

Teddy oversees the activities in creating the right goods and services in the right quantities and distributing them to the right customers.His decisions have a major impact on both the revenue and costs his firm incurs,and therefore on the firm's financial success.This is an example of operations management.

Total quality management (TQM)relies on a small cadre of quality experts to exert complete control over the organization's quality assurance efforts.

Selya and Reece are business partners in a small manufacturing firm that makes customized and ergonomically sound office furniture.Selya feels it is important to work directly with customers to design high-quality desks and chairs that precisely meet their needs.Reece is more concerned with finding ways to keep the company's costs as low as possible.In this partnership what is Selya most concerned with?

General Motors is an example of a manufacturer that produces only tangible goods.

Which of the following are simple procedures built into the production process that either prevent workers from making mistakes or quickly catch and correct mistakes if they do occur?

Which of the following are consumed when and where they are produced,and often require the customer to be actively involved in their production?

A process is a set of activities or steps that combine inputs (such as labour,machinery,and equipment)to create a good or service.

Firms whose products are relatively standardized and produced in large volumes will utilize which process?

Which of the following about deciding where to locate a business facility is most accurate?

Which of the following is/are the replacement of human operation and control of machinery with some form of programmed control?

Lean production emphasizes the elimination of waste in all aspects of production processes.

A recent television ad campaign by Steak 'n Shake shows two different ways to make a milkshake.The fast food way involves pulling a lever to dispense pre-mixed "milkshake" directly from a machine into a paper cup.The Steak 'n Shake way involves hand dipping premium ice cream into a large glass,pouring fresh milk,adding a thick,rich-looking chocolate syrup,mixing the ingredients,and then topping it all off with whipped cream and a cherry.Which goal does Steak 'n Shake emphasize: efficiency or effectiveness? Explain.

When the vice president of operations for McDonald's looks for a new franchise location,what might he or she consider first?

The most common use of Gantt charts is to track the production progress of goods as they move along an assembly line.

Gantt charts and the Critical Path Method are two tools used by managers in charge of which of the following?

Explain the role of quality in operations management.What role did W.Edwards Deming play in the quality movement? Briefly describe the Deming Chain Reaction.

Supply chains focus exclusively on coordinating the flow of materials and physical goods.The corresponding flows of information,financial resources,and other services are coordinated by enterprise planning systems that are separate from the supply chain.

In operations management,which of the following means completing tasks or producing products that create the greatest value?