Exam 16: Operations Management: Putting It All Together

Wages earned by workers in the nation of Ruritania are only a third as high as the wages paid to Canadian workers.This clearly means that Canadian firms that outsource production to Ruritania will enjoy much lower costs of production.

Which statement about total quality management (TQM)is correct?

Describe the key responsibilities of operations managers.

Explain the movement toward lean production.

Enterprise resource planning (ERP)is a software-based approach to integrating an organization's systems in order to improve communication and coordination among all departments and operating units.The newest versions of ERP extend this coordination to other organizations within the supply chain.

Goods are produced independently of the consumer.

Which of the following is the set of strategies and practices to eliminate waste?

Given the nature of their products,many service firms base their facility location decisions primarily on which of the following?

A continuous flow process is most useful when a firm produces a variety of products in small batches and wants to switch quickly from the production of one good to another.

Outsourcing is an arrangement with outside organizations to perform supply chain functions that were previously performed internally.

Job shops are particularly well-suited for the mass production of highly standardized products.

What is ISO and how does it help buyers and sellers in global markets? Explain and describe the ISO 9000 certification process and its relevance to an organization's standard of operations.

ISO 9000 is a set of generic standards for quality management systems established by the International Organization for Standardization.

The process used to prepare meals in an upscale restaurant is most similar to which of the following?

From an operations management perspective,a manufacturing firm's supply chain includes which of the following?

Back in the early 1980s,TipeRite typewriters were popular among students because they were solid but inexpensive.TipeRite was able to make a profit despite its low prices because it kept its costs low.But in the late 1980s and 1990s,more and more students abandoned typewriters and began using personal computers and word processing software.Even though the new technology was much more expensive than typewriters,it was also much more versatile and powerful.Soon TipeRite couldn't find anyone to buy its products despite their low prices.The company's trouble illustrates which of the following?

In recent years the trend has been to rely less on outsourcing.

Operations management is concerned with all of the activities involved in creating goods and services and distributing them to customers.

Japanese firms embraced the ideas of quality experts such as W.Edwards Deming and revolutionized their manufacturing by adopting a strategy of a continuous quality improvement.

Which of the following can be produced independently of the consumer and then stored and shipped?