Exam 2: Business Communication: Creating and Delivering Messages That Matter

Effective listening is the passive part of the communication process.

Effective communication is transmitting relevant information to an audience.

What occurs when a message does not transmit as the sender intended?

Active voice refers to a sentence structure in which the subject is doing the action described by the verb.

There are 10 tips for writing excellent e-mail that address the challenges of presenting information quickly.Define and describe at least three of those tips for using this communication tool.

Which of the following allows recipients not only to receive the words in the message but also to hear the tone of voice and see the body language of the sender?

Dave Malloy is a marketing director for the Redding Company.His recent trip to a developing Asian country got off to an awkward start when his attempt to greet his host with a hearty handshake was not well-received.What does Dave's experience exemplify?

When selecting a communication channel,the preferences of the audience should be a major consideration.

Anne McNair is planning to take a course in business communications.Her studies are likely to involve two-way exercises that encompass the ability to be a good listener as well as a good speaker and writer.

Addressing the recipient of a message as "Dear Sir" is a common and perfectly acceptable practice,even if you do not know the gender of the recipient.

In the context of making a PowerPoint presentation,when is "less is more" good advice?

Justin McCall is the keynote speaker at his company's annual sales conference.One part of his speech will include 10 keys to success.Since all of these points deal with the same topic,Justin should present them on the same PowerPoint slide.

In the business world,spending more than a few minutes working on the wording of a message is usually a waste of time because the way a message is worded has little impact on how the message is received.

Effective communication is more about style (how the message is delivered)than it is about substance (the relevance of the message).

In Canadian culture,older people are more likely to experience age bias than younger people.

An instructor watched the reactions of various students while she lectured on a topic.One student was doodling,another was text messaging on his cell phone,and another looked as if she was making out her grocery list.Why were these people having a hard time paying attention?

At the beginning of her presentation,Delaney told the audience she would answer questions at the end of her delivery.Jim arrived late and began asking questions during Delaney's presentation.What should Delaney do?

Joanna is planning a 45 minute presentation and has decided to organize it around six key ideas.What is a possible problem with this approach?

Business communication differs from other types of formal communication,such as a wedding invitation,for example,because the use of slang and jargon is widely accepted in business communication.

What is the key to a dynamic delivery?