Question 1

Match the options below with the correct phrases:
-quality

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

Question 2

Nonhuman resources and how they are processed are the primary concerns of management when analyzing:

Accepted Answer

A) internal influences. 
B) externalities. 
C) scientific management. 
D) bureaucratic management. 
A) internal influences. 
B) externalities. 
C) scientific management. 
D) bureaucratic management.

Question 3

Statistical quality control (SQC)is the use of statistical tools and methods.

Accepted Answer

A) True 
 B)False

Question 4

__________ is the world's most profitable automobile manufacturer.

Accepted Answer

A) Ford 
B) GM 
C) Honda 
D) Toyota 
A) Ford 
B) GM 
C) Honda 
D) Toyota

Question 5

Quality should merely live up to or meet customer needs.

Accepted Answer

A) True 
 B)False

Question 6

Toyota's first plant manager studied Ford's production system and ___________ before developing his plant.

Accepted Answer

A) the U.S.supermarket system 
B) Wal-Mart's supply chain 
C) the U.S.economy 
D) focus groups 
A) the U.S.supermarket system 
B) Wal-Mart's supply chain 
C) the U.S.economy 
D) focus groups

Question 7

Match the options below with the correct phrase:
-quality control audit

Accepted Answer

A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable 
A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable

Question 8

Customers are "moving targets" who can quickly travel out of sight.

Accepted Answer

A) True 
 B)False

Question 9

Match the options below with the correct phrases:
-quality circle

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

Question 10

Match the options below with the correct phrases:
-quality function deployment (QFD)

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

Question 11

Positive partnerships with vendors and suppliers are based on ____________ and ____________.

Accepted Answer

A) time,commitment 
B) quality,price 
C) needs,desires 
D) openness,trust 
A) time,commitment 
B) quality,price 
C) needs,desires 
D) openness,trust

Question 12

A closed-book organization fosters continual learning.

Accepted Answer

A) True 
 B)False

Question 13

Match the options below with the correct phrase:
-total quality management (TQM)

Accepted Answer

A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable 
A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable

Question 14

The Toyota Way is composed of which of the following? the organization

Accepted Answer

A) continuous improvement 
B) respect for people 
C) both of the answers are correct 
D) none of the answers are correct 
A) continuous improvement 
B) respect for people 
C) both of the answers are correct 
D) none of the answers are correct

Question 15

The money saved through increased productivity can be allocated to further improve organizational operations.

Accepted Answer

A) True 
 B)False

Question 16

Match the options below with the correct phrases:
-open book management

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

Question 17

Match the options below with the correct phrase:
-intrapreneurs

Accepted Answer

A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable 
A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable

Question 18

Empowerment is managing as an entrepreneur.

Accepted Answer

A) True 
 B)False

Question 19

Typical results of reengineering have been not to change organizations' missions,visions,values,activities,and structures.

Accepted Answer

A) True 
 B)False

Question 20

After all bills are paid,the financial "remains" from sales result in:

Accepted Answer

A) long-term commitments. 
B) quality. 
C) profitability. 
D) financial obligations. 
A) long-term commitments. 
B) quality. 
C) profitability. 
D) financial obligations.

Match the options below with the correct phrases: -quality

Nonhuman resources and how they are processed are the primary concerns of management when analyzing:

Statistical quality control (SQC)is the use of statistical tools and methods.

__________ is the world's most profitable automobile manufacturer.

Quality should merely live up to or meet customer needs.

Toyota's first plant manager studied Ford's production system and ___________ before developing his plant.

Match the options below with the correct phrase: -quality control audit

Customers are "moving targets" who can quickly travel out of sight.

Match the options below with the correct phrases: -quality circle

Match the options below with the correct phrases: -quality function deployment (QFD)

Positive partnerships with vendors and suppliers are based on and .

A closed-book organization fosters continual learning.

Match the options below with the correct phrase: -total quality management (TQM)

The Toyota Way is composed of which of the following? the organization

The money saved through increased productivity can be allocated to further improve organizational operations.

Match the options below with the correct phrases: -open book management

Match the options below with the correct phrase: -intrapreneurs

Empowerment is managing as an entrepreneur.

Typical results of reengineering have been not to change organizations' missions,visions,values,activities,and structures.

After all bills are paid,the financial "remains" from sales result in:

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters

Exam 5: Managements Commitments to Quality and Productivity

Match the options below with the correct phrases: -quality

Nonhuman resources and how they are processed are the primary concerns of management when analyzing:

Statistical quality control (SQC)is the use of statistical tools and methods.

__________ is the world's most profitable automobile manufacturer.

Quality should merely live up to or meet customer needs.

Toyota's first plant manager studied Ford's production system and ___________ before developing his plant.

Match the options below with the correct phrase: -quality control audit

Customers are "moving targets" who can quickly travel out of sight.

Match the options below with the correct phrases: -quality circle

Match the options below with the correct phrases: -quality function deployment (QFD)

Positive partnerships with vendors and suppliers are based on ____________ and ____________.

A closed-book organization fosters continual learning.

Match the options below with the correct phrase: -total quality management (TQM)

The Toyota Way is composed of which of the following? the organization

The money saved through increased productivity can be allocated to further improve organizational operations.

Match the options below with the correct phrases: -open book management

Match the options below with the correct phrase: -intrapreneurs

Empowerment is managing as an entrepreneur.

Typical results of reengineering have been not to change organizations' missions,visions,values,activities,and structures.

After all bills are paid,the financial "remains" from sales result in:

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters

Positive partnerships with vendors and suppliers are based on and .