Question 1

Match the options below with the correct phrases:
-productivity

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

Question 2

Reengineering changes fundamental ways in which people and their organizations handle their processes.

Accepted Answer

A) True 
 B)False

Question 3

Middle managers are most active in planning and coordinating quality and productivity efforts.

Accepted Answer

A) True 
 B)False

Question 4

Match the options below with the correct phrases:
-project improvement team

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

Question 5

Match the options below with the correct phrase:
-statistical process control (SPC)

Accepted Answer

A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable 
A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable

Question 6

Quality features originate with an organization's __________.

Accepted Answer

A) external designers 
B) users 
C) customers 
D) all of the above 
A) external designers 
B) users 
C) customers 
D) all of the above

Question 7

By combining jidoka,the continuous flow assembly,and the pull system,Ohno developed what is now called which of the following?

Accepted Answer

A) FPJ 
B) TPS 
C) CSP 
D) PSJ 
A) FPJ 
B) TPS 
C) CSP 
D) PSJ

Question 8

Match the options below with the correct phrases:
-Robert Costello

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

Question 9

Within the TQM environment,suppliers and customers are thought of as ________ partners.

Accepted Answer

A) absolute 
B) buying 
C) controllable 
D) external 
A) absolute 
B) buying 
C) controllable 
D) external

Question 10

Quality of outputs is directly related to the quality of __________.

Accepted Answer

A) supplies 
B) materials 
C) customers 
D) inputs 
A) supplies 
B) materials 
C) customers 
D) inputs

Question 11

A project improvement team analyses how they can improve the process.

Accepted Answer

A) True 
 B)False

Question 12

Match the options below with the correct phrase:
-statistical quality control (SQC)

Accepted Answer

A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable 
A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable

Question 13

Consultants Treacy and Wiersema believe that companies that please their customers commit to ____________.

Accepted Answer

A) short-term focus on customer response 
B) long-term customer intimacy 
C) high quality production orientation 
D) customer management relationships 
A) short-term focus on customer response 
B) long-term customer intimacy 
C) high quality production orientation 
D) customer management relationships

Question 14

Today quality is defined as the production of goods and services without defects and is the sole responsibility of production engineers.

Accepted Answer

A) True 
 B)False

Question 15

Match the options below with the correct phrases:
-quality audit

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

Question 16

Productivity can be improved by increasing the amount of inout or a combination of both.

Accepted Answer

A) True 
 B)False

Question 17

The kaizen approach calls for gradual but continual efforts.

Accepted Answer

A) True 
 B)False

Question 18

Match the options below with the correct phrases:
-entrepreneur

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

Question 19

Partial understanding of and involvement in quality can produce only partial success or total failure.

Accepted Answer

A) True 
 B)False

Question 20

Productivity is usually expressed as the ratio of inputs to outputs.

Accepted Answer

A) True 
 B)False

Match the options below with the correct phrases: -productivity

Reengineering changes fundamental ways in which people and their organizations handle their processes.

Middle managers are most active in planning and coordinating quality and productivity efforts.

Match the options below with the correct phrases: -project improvement team

Match the options below with the correct phrase: -statistical process control (SPC)

Quality features originate with an organization's __________.

By combining jidoka,the continuous flow assembly,and the pull system,Ohno developed what is now called which of the following?

Match the options below with the correct phrases: -Robert Costello

Within the TQM environment,suppliers and customers are thought of as ________ partners.

Quality of outputs is directly related to the quality of __________.

A project improvement team analyses how they can improve the process.

Match the options below with the correct phrase: -statistical quality control (SQC)

Consultants Treacy and Wiersema believe that companies that please their customers commit to ____________.

Today quality is defined as the production of goods and services without defects and is the sole responsibility of production engineers.

Match the options below with the correct phrases: -quality audit

Productivity can be improved by increasing the amount of inout or a combination of both.

The kaizen approach calls for gradual but continual efforts.

Match the options below with the correct phrases: -entrepreneur

Partial understanding of and involvement in quality can produce only partial success or total failure.

Productivity is usually expressed as the ratio of inputs to outputs.

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters

Exam 5: Managements Commitments to Quality and Productivity

Match the options below with the correct phrases: -productivity

Reengineering changes fundamental ways in which people and their organizations handle their processes.

Middle managers are most active in planning and coordinating quality and productivity efforts.

Match the options below with the correct phrases: -project improvement team

Match the options below with the correct phrase: -statistical process control (SPC)

Quality features originate with an organization's __________.

By combining jidoka,the continuous flow assembly,and the pull system,Ohno developed what is now called which of the following?

Match the options below with the correct phrases: -Robert Costello

Within the TQM environment,suppliers and customers are thought of as ________ partners.

Quality of outputs is directly related to the quality of __________.

A project improvement team analyses how they can improve the process.

Match the options below with the correct phrase: -statistical quality control (SQC)

Consultants Treacy and Wiersema believe that companies that please their customers commit to ____________.

Today quality is defined as the production of goods and services without defects and is the sole responsibility of production engineers.

Match the options below with the correct phrases: -quality audit

Productivity can be improved by increasing the amount of inout or a combination of both.

The kaizen approach calls for gradual but continual efforts.

Match the options below with the correct phrases: -entrepreneur

Partial understanding of and involvement in quality can produce only partial success or total failure.

Productivity is usually expressed as the ratio of inputs to outputs.

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters