Question 1

The best of the competing products becomes a benchmark.

Accepted Answer

A) True 
 B)False

Question 2

Reengineering applies only to organizations,and not individuals.

Accepted Answer

A) True 
 B)False

Question 3

Match the options below with the correct phrases:
-reengineering

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

Question 4

The definition of quality has not changed over time.

Accepted Answer

A) True 
 B)False

Question 5

Match the options below with the correct phrase:
-quality improvement team

Accepted Answer

A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable 
A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable

Question 6

Relationships with suppliers are formed for the long term and are quality-oriented.

Accepted Answer

A) True 
 B)False

Question 7

TQM is also known as TQC.

Accepted Answer

A) True 
 B)False

Question 8

W.Edwards Deming created total quality management (TQM).

Accepted Answer

A) True 
 B)False

Question 9

Toyota started its first U.S.sales operation in _____ in Hollywood,CA.

Accepted Answer

A) 1957 
B) 1967 
C) 1977 
D) prior to 1957 
A) 1957 
B) 1967 
C) 1977 
D) prior to 1957

Question 10

Match the options below with the correct phrases:
-empowerment

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

The best of the competing products becomes a benchmark.

Reengineering applies only to organizations,and not individuals.

Match the options below with the correct phrases: -reengineering

The definition of quality has not changed over time.

Match the options below with the correct phrase: -quality improvement team

Relationships with suppliers are formed for the long term and are quality-oriented.

TQM is also known as TQC.

W.Edwards Deming created total quality management (TQM).

Toyota started its first U.S.sales operation in _____ in Hollywood,CA.

Match the options below with the correct phrases: -empowerment

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters

Exam 5: Managements Commitments to Quality and Productivity

The best of the competing products becomes a benchmark.

Reengineering applies only to organizations,and not individuals.

Match the options below with the correct phrases: -reengineering

The definition of quality has not changed over time.

Match the options below with the correct phrase: -quality improvement team

Relationships with suppliers are formed for the long term and are quality-oriented.

TQM is also known as TQC.

W.Edwards Deming created total quality management (TQM).

Toyota started its first U.S.sales operation in _____ in Hollywood,CA.

Match the options below with the correct phrases: -empowerment

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters