Question 1

__________ exert by far the greatest influence on the quality of a product or service and its productivity.

Accepted Answer

A) Suppliers 
B) Partners 
C) Employees 
D) Customers 
A) Suppliers 
B) Partners 
C) Employees 
D) Customers

Question 2

Statistical process control (SPC)is the use of tools and methods to determine if a process is in control (____________)or out of control (____________).

Accepted Answer

A) operating;not operating 
B) qualified;quantified 
C) predictable;unpredictable 
D) acceptable;unacceptable 
A) operating;not operating 
B) qualified;quantified 
C) predictable;unpredictable 
D) acceptable;unacceptable

Question 3

Falling prices for needed raw materials can translate into higher production costs and lower profits.

Accepted Answer

A) True 
 B)False

Question 4

What technique is used to keep employees aware of changes in the critical numbers used to measure a company's processes?

Accepted Answer

A) scoreboarding 
B) benchmarks 
C) self-help seminars 
D) empowerment 
A) scoreboarding 
B) benchmarks 
C) self-help seminars 
D) empowerment

Question 5

The relationship between the amount of input needed to produce a given amount of output and the output itself,usually expressed as a ratio,is:

Accepted Answer

A) productivity. 
B) input/output values. 
C) production analysis. 
D) correlational studies. 
A) productivity. 
B) input/output values. 
C) production analysis. 
D) correlational studies.

Question 6

Statistical process control (SPC)is the use of statistical tools and methods associated directly with:

Accepted Answer

A) statistical quality control (SQ
C) . 
B) total quality management. 
C) continuous-improvement process (CIP). 
D) total quality control (TQ
C) . 
A) statistical quality control (SQ
C) . 
B) total quality management. 
C) continuous-improvement process (CIP). 
D) total quality control (TQ
C) .

Question 7

Performance has one distinct definition.

Accepted Answer

A) True 
 B)False

Question 8

Commitment to productivity and quality improvements means changes in __________.

Accepted Answer

A) approaches 
B) methods 
C) approaches and methods 
D) none of the answers are correct 
A) approaches 
B) methods 
C) approaches and methods 
D) none of the answers are correct

Question 9

Laws can make a company's products more expensive to produce.

Accepted Answer

A) True 
 B)False

Question 10

Scoreboarding keeps employees aware of changes in the critical numbers used to measure a company's processes.

Accepted Answer

A) True 
 B)False

Question 11

Within any market,the product to meet or beat in terms of design,manufacture,performance,and service is called a(n)__________.

Accepted Answer

A) accolade 
B) benchmark 
C) classic 
D) dark house 
A) accolade 
B) benchmark 
C) classic 
D) dark house

Question 12

Match the options below with the correct phrases:
-benchmark

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

Question 13

Match the options below with the correct phrase:
-research & development (R&D)

Accepted Answer

A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable 
A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable

Question 14

The more efficient the tools and methods,the more quality and productivity will benefit.

Accepted Answer

A) True 
 B)False

Question 15

Joseph M.Juran cautions that moving toward improvement means __________.

Accepted Answer

A) downsizing 
B) change 
C) employee empowerment 
D) profitability 
A) downsizing 
B) change 
C) employee empowerment 
D) profitability

Question 16

Deming identified a relationship between quality,productivity and profitability.

Accepted Answer

A) True 
 B)False

Question 17

Open-book management commits organizations and their people to continual learning.

Accepted Answer

A) True 
 B)False

Question 18

At universities and hospitals,TQM is known as:

Accepted Answer

A) leadership through quality. 
B) total quality control. 
C) continuous quality improvement. 
D) managing total quality. 
A) leadership through quality. 
B) total quality control. 
C) continuous quality improvement. 
D) managing total quality.

Question 19

Intrapreneurs are entreprenuerial individuals in companies.

Accepted Answer

A) True 
 B)False

Question 20

Match the options below with the correct phrase:
-process improvement team

Accepted Answer

A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable 
A) projects that uncover information useful to create a variety of new materials, processes and products 
B) the use of statistical tools and methods to determine quality 
C) How are we doing? and What are the problems? 
D) employees think and act like owners 
E) a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable

__________ exert by far the greatest influence on the quality of a product or service and its productivity.

Statistical process control (SPC)is the use of tools and methods to determine if a process is in control ()or out of control ().

Falling prices for needed raw materials can translate into higher production costs and lower profits.

What technique is used to keep employees aware of changes in the critical numbers used to measure a company's processes?

The relationship between the amount of input needed to produce a given amount of output and the output itself,usually expressed as a ratio,is:

Statistical process control (SPC)is the use of statistical tools and methods associated directly with:

Performance has one distinct definition.

Commitment to productivity and quality improvements means changes in __________.

Laws can make a company's products more expensive to produce.

Scoreboarding keeps employees aware of changes in the critical numbers used to measure a company's processes.

Within any market,the product to meet or beat in terms of design,manufacture,performance,and service is called a(n)__________.

Match the options below with the correct phrases: -benchmark

Match the options below with the correct phrase: -research & development (R&D)

The more efficient the tools and methods,the more quality and productivity will benefit.

Joseph M.Juran cautions that moving toward improvement means __________.

Deming identified a relationship between quality,productivity and profitability.

Open-book management commits organizations and their people to continual learning.

At universities and hospitals,TQM is known as:

Intrapreneurs are entreprenuerial individuals in companies.

Match the options below with the correct phrase: -process improvement team

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters

Exam 5: Managements Commitments to Quality and Productivity

__________ exert by far the greatest influence on the quality of a product or service and its productivity.

Statistical process control (SPC)is the use of tools and methods to determine if a process is in control (____________)or out of control (____________).

Falling prices for needed raw materials can translate into higher production costs and lower profits.

What technique is used to keep employees aware of changes in the critical numbers used to measure a company's processes?

The relationship between the amount of input needed to produce a given amount of output and the output itself,usually expressed as a ratio,is:

Statistical process control (SPC)is the use of statistical tools and methods associated directly with:

Performance has one distinct definition.

Commitment to productivity and quality improvements means changes in __________.

Laws can make a company's products more expensive to produce.

Scoreboarding keeps employees aware of changes in the critical numbers used to measure a company's processes.

Within any market,the product to meet or beat in terms of design,manufacture,performance,and service is called a(n)__________.

Match the options below with the correct phrases: -benchmark

Match the options below with the correct phrase: -research & development (R&D)

The more efficient the tools and methods,the more quality and productivity will benefit.

Joseph M.Juran cautions that moving toward improvement means __________.

Deming identified a relationship between quality,productivity and profitability.

Open-book management commits organizations and their people to continual learning.

At universities and hospitals,TQM is known as:

Intrapreneurs are entreprenuerial individuals in companies.

Match the options below with the correct phrase: -process improvement team

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters

Statistical process control (SPC)is the use of tools and methods to determine if a process is in control ()or out of control ().