Question 1

Dysfunctional conflict limits the organization's ability to achieve its objectives.

Accepted Answer

A) True 
 B)False

Question 2

Match the options below with the correct phrases:
-cohesiveness

Accepted Answer

A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence 
A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence

Question 3

When organizations construct teams,the recommended membership size of a team ____________.

Accepted Answer

A) does not matter 
B) should be less than six (6) 
C) should be greater than twelve (12) 
D) should be twelve (12)or less 
A) does not matter 
B) should be less than six (6) 
C) should be greater than twelve (12) 
D) should be twelve (12)or less

Question 4

Project teams are also called ____________.

Accepted Answer

A) ad hoc teams 
B) problem-solving teams 
C) voluntary teams 
D) quick-fix specialists 
A) ad hoc teams 
B) problem-solving teams 
C) voluntary teams 
D) quick-fix specialists

Question 5

Match the options below with the correct phrases:
-storming stage

Accepted Answer

A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization 
A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization

Question 6

Match the options below with the correct phrases:
-team

Accepted Answer

A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization 
A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization

Question 7

Committees are organizationally vertical by design.

Accepted Answer

A) True 
 B)False

Question 8

People who work in the same department are considered a team.

Accepted Answer

A) True 
 B)False

Question 9

Match the options below with the correct phrases:
-executive team

Accepted Answer

A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence 
A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence

Question 10

The ____________ philosophy approaches conflict by maximizing the positives and minimizing the negatives.

Accepted Answer

A) traditionalist's 
B) extremist's 
C) behaviorist's 
D) interactionist's 
A) traditionalist's 
B) extremist's 
C) behaviorist's 
D) interactionist's

Question 11

Match the options below with the correct phrases:
-product development team

Accepted Answer

A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization 
A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization

Question 12

The phase in team development in which team members progress toward team objectives,handle problems,coordinate work,and confront each other is called the __________ stage.

Accepted Answer

A) norming 
B) performing 
C) storming 
D) forming 
A) norming 
B) performing 
C) storming 
D) forming

Question 13

The organizational team with the least amount of day-to-day decision making independence is a(n):

Accepted Answer

A) project team. 
B) committee. 
C) cross-functional team. 
D) executive team. 
A) project team. 
B) committee. 
C) cross-functional team. 
D) executive team.

Question 14

Managers should take care that the company's mission and objectives are solid,well defined,and accepted throughout the organization before building teams.

Accepted Answer

A) True 
 B)False

Question 15

Match the options below with the correct phrases:
-smoothing

Accepted Answer

A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization 
A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization

Question 16

Lack of expertise and technical knowledge is a process barrier to team building.

Accepted Answer

A) True 
 B)False

Question 17

Match the options below with the correct phrases:
-compromise

Accepted Answer

A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence 
A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence

Question 18

A very unique feature of the team concept of quality circles (QC)is that all QC members are ____________.

Accepted Answer

A) from upper management 
B) from diversified work areas 
C) from middle management 
D) volunteers 
A) from upper management 
B) from diversified work areas 
C) from middle management 
D) volunteers

Question 19

Strategies that managers can choose to stimulate conflict include the following  except:

Accepted Answer

A) bringing in an outsider. 
B) change the rules. 
C) discourage competition. 
D) change the organization. 
A) bringing in an outsider. 
B) change the rules. 
C) discourage competition. 
D) change the organization.

Question 20

Match the options below with the correct phrases:
-collaboration

Accepted Answer

A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence 
A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence

Dysfunctional conflict limits the organization's ability to achieve its objectives.

Match the options below with the correct phrases: -cohesiveness

When organizations construct teams,the recommended membership size of a team ____________.

Project teams are also called ____________.

Match the options below with the correct phrases: -storming stage

Match the options below with the correct phrases: -team

Committees are organizationally vertical by design.

People who work in the same department are considered a team.

Match the options below with the correct phrases: -executive team

The ____________ philosophy approaches conflict by maximizing the positives and minimizing the negatives.

Match the options below with the correct phrases: -product development team

The phase in team development in which team members progress toward team objectives,handle problems,coordinate work,and confront each other is called the __________ stage.

The organizational team with the least amount of day-to-day decision making independence is a(n):

Managers should take care that the company's mission and objectives are solid,well defined,and accepted throughout the organization before building teams.

Match the options below with the correct phrases: -smoothing

Lack of expertise and technical knowledge is a process barrier to team building.

Match the options below with the correct phrases: -compromise

A very unique feature of the team concept of quality circles (QC)is that all QC members are ____________.

Strategies that managers can choose to stimulate conflict include the following except:

Match the options below with the correct phrases: -collaboration

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Managements Commitments to Quality and Productivity

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Information Management Systems

Control: Purpose, Process, and Techniques

Filters

Exam 14: Team Management and Conflict

Dysfunctional conflict limits the organization's ability to achieve its objectives.

Match the options below with the correct phrases: -cohesiveness

When organizations construct teams,the recommended membership size of a team ____________.

Project teams are also called ____________.

Match the options below with the correct phrases: -storming stage

Match the options below with the correct phrases: -team

Committees are organizationally vertical by design.

People who work in the same department are considered a team.

Match the options below with the correct phrases: -executive team

The ____________ philosophy approaches conflict by maximizing the positives and minimizing the negatives.

Match the options below with the correct phrases: -product development team

The phase in team development in which team members progress toward team objectives,handle problems,coordinate work,and confront each other is called the __________ stage.

The organizational team with the least amount of day-to-day decision making independence is a(n):

Managers should take care that the company's mission and objectives are solid,well defined,and accepted throughout the organization before building teams.

Match the options below with the correct phrases: -smoothing

Lack of expertise and technical knowledge is a process barrier to team building.

Match the options below with the correct phrases: -compromise

A very unique feature of the team concept of quality circles (QC)is that all QC members are ____________.

Strategies that managers can choose to stimulate conflict include the following except:

Match the options below with the correct phrases: -collaboration

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Managements Commitments to Quality and Productivity

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Information Management Systems

Control: Purpose, Process, and Techniques

Filters