Question 1

Match the options below with the correct phrases:
-free rider

Accepted Answer

A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence 
A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence

Question 2

Formal groups are formed through social interactions.

Accepted Answer

A) True 
 B)False

Question 3

Match the options below with the correct phrases:
-superordinate objective

Accepted Answer

A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization 
A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization

Question 4

The team member role of collaborator continually encourages and praises member efforts.

Accepted Answer

A) True 
 B)False

Question 5

Match the options below with the correct phrases:
-virtual team

Accepted Answer

A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization 
A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization

Question 6

The first step in the process of team building is to ____________.

Accepted Answer

A) identify priorities 
B) define the mission and objectives 
C) assess feasibility 
D) identify and eliminate barriers 
A) identify priorities 
B) define the mission and objectives 
C) assess feasibility 
D) identify and eliminate barriers

Question 7

A team where members primarily interact electronically is called a virtual team.

Accepted Answer

A) True 
 B)False

Question 8

Match the options below with the correct phrases:
-confrontation

Accepted Answer

A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence 
A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence

Question 9

Match the options below with the correct phrases:
-norming stage

Accepted Answer

A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence 
A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence

Question 10

All of the following are stages of team development  except __________.

Accepted Answer

A) norming 
B) performing 
C) storming 
D) none of the above 
A) norming 
B) performing 
C) storming 
D) none of the above

Question 11

Organizational teams consist of two or more people who regularly interact and coordinate work in order to ____________.

Accepted Answer

A) earn a profit 
B) attempt to reach harmony 
C) accomplish pre-set objectives 
D) compete with other groups 
A) earn a profit 
B) attempt to reach harmony 
C) accomplish pre-set objectives 
D) compete with other groups

Question 12

Effective teams frequently make decisions by ____________.

Accepted Answer

A) consensus 
B) chance 
C) avoidance 
D) compromising 
A) consensus 
B) chance 
C) avoidance 
D) compromising

Question 13

The continuous focus of all teams must be toward the team's objective(s).

Accepted Answer

A) True 
 B)False

Question 14

Match the options below with the correct phrases:
-functional conflict

Accepted Answer

A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization 
A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization

Question 15

Match the options below with the correct phrases:
-cross-functional team

Accepted Answer

A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence 
A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence

Question 16

The three common types of formal,horizontal teams within organizations are task forces,cross-functional,and ____________.

Accepted Answer

A) committees 
B) pseudo-informal 
C) conforming group 
D) issue solving 
A) committees 
B) pseudo-informal 
C) conforming group 
D) issue solving

Question 17

Individual group members that receive many commensurate benefits that all other members receive,but do not contribute their proportionate share,are ____________.

Accepted Answer

A) free-wheelers 
B) freebies 
C) benefiters 
D) free riders 
A) free-wheelers 
B) freebies 
C) benefiters 
D) free riders

Question 18

The smoothing technique for resolving conflict is a relatively easy method of resolving real issues.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a stage of team development?

Accepted Answer

A) informing 
B) forming 
C) storming 
D) norming 
A) informing 
B) forming 
C) storming 
D) norming

Question 20

Normally,team decisions are made by compromising.

Accepted Answer

A) True 
 B)False

Match the options below with the correct phrases: -free rider

Formal groups are formed through social interactions.

Match the options below with the correct phrases: -superordinate objective

The team member role of collaborator continually encourages and praises member efforts.

Match the options below with the correct phrases: -virtual team

The first step in the process of team building is to ____________.

A team where members primarily interact electronically is called a virtual team.

Match the options below with the correct phrases: -confrontation

Match the options below with the correct phrases: -norming stage

All of the following are stages of team development except __________.

Organizational teams consist of two or more people who regularly interact and coordinate work in order to ____________.

Effective teams frequently make decisions by ____________.

The continuous focus of all teams must be toward the team's objective(s).

Match the options below with the correct phrases: -functional conflict

Match the options below with the correct phrases: -cross-functional team

The three common types of formal,horizontal teams within organizations are task forces,cross-functional,and ____________.

Individual group members that receive many commensurate benefits that all other members receive,but do not contribute their proportionate share,are ____________.

The smoothing technique for resolving conflict is a relatively easy method of resolving real issues.

Which of the following is not a stage of team development?

Normally,team decisions are made by compromising.

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Managements Commitments to Quality and Productivity

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Information Management Systems

Control: Purpose, Process, and Techniques

Filters

Exam 14: Team Management and Conflict

Match the options below with the correct phrases: -free rider

Formal groups are formed through social interactions.

Match the options below with the correct phrases: -superordinate objective

The team member role of collaborator continually encourages and praises member efforts.

Match the options below with the correct phrases: -virtual team

The first step in the process of team building is to ____________.

A team where members primarily interact electronically is called a virtual team.

Match the options below with the correct phrases: -confrontation

Match the options below with the correct phrases: -norming stage

All of the following are stages of team development except __________.

Organizational teams consist of two or more people who regularly interact and coordinate work in order to ____________.

Effective teams frequently make decisions by ____________.

The continuous focus of all teams must be toward the team's objective(s).

Match the options below with the correct phrases: -functional conflict

Match the options below with the correct phrases: -cross-functional team

The three common types of formal,horizontal teams within organizations are task forces,cross-functional,and ____________.

Individual group members that receive many commensurate benefits that all other members receive,but do not contribute their proportionate share,are ____________.

The smoothing technique for resolving conflict is a relatively easy method of resolving real issues.

Which of the following is not a stage of team development?

Normally,team decisions are made by compromising.

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Managements Commitments to Quality and Productivity

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Information Management Systems

Control: Purpose, Process, and Techniques

Filters