Question 1

Which of the following statements describes a customer service activity?

Accepted Answer

A) receiving and storing materials 
B) transforming customers' inputs into the final product 
C) inducing buyers to purchase the product 
D) assisting customers with the use of the product 
A) receiving and storing materials 
B) transforming customers' inputs into the final product 
C) inducing buyers to purchase the product 
D) assisting customers with the use of the product D

Question 2

Enhancing existing products and services is a competitive advantage created by the implementation of business processes.

Accepted Answer

A) True 
 B)False  False

Question 3

According to Porter,to be effective an organization's goals,objectives,cultures,and activities must be consistent with the organization's strategy.

Accepted Answer

A) True 
 B)False  True

Question 4

According to Porter,to be effective,an organization's goals,objectives,culture,and activities must be consistent with the organization's ________.

Accepted Answer

A) functions 
B) competitors 
C) strategy 
D) workforce 
A) functions 
B) competitors 
C) strategy 
D) workforce

Question 5

Two companies with the same value chain activities will have the same business processes.

Accepted Answer

A) True 
 B)False

Question 6

Simpson's Lawn Services decides to offer two free mowing services for all customers who booked garden landscaping in the fall.Which of the following forces is Simpson's Lawn Services addressing?

Accepted Answer

A) the control exercised by Acme Corp. ,who supplies Simpson's with lawn mowers 
B) the power held by the landlord of the Simpson's office space 
C) the threat posed by Roger's Landscapes,a new competitor 
D) the bargaining power of the City Football Club who are Simpson's customers 
A) the control exercised by Acme Corp. ,who supplies Simpson's with lawn mowers 
B) the power held by the landlord of the Simpson's office space 
C) the threat posed by Roger's Landscapes,a new competitor 
D) the bargaining power of the City Football Club who are Simpson's customers

Question 7

Raising barriers to market entry is a product implementation principle.

Accepted Answer

A) True 
 B)False

Question 8

Receiving,storing,and disseminating inputs to a product is an operations management activity.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is true of a value chain?

Accepted Answer

A) It is a network of value-creating activities. 
B) It consists of only primary activities. 
C) It is specific to manufacturing industries. 
D) It nullifies the importance of support activities. 
A) It is a network of value-creating activities. 
B) It consists of only primary activities. 
C) It is specific to manufacturing industries. 
D) It nullifies the importance of support activities.

Question 10

Differentiate between value and margin.

Accepted Answer

Porter defined value as the amount of mo

Question 11

Which of the following is an example of a competitive strategy employed by a firm?

Accepted Answer

A) increasing the price of its product when raw material prices increase 
B) laying off staff in order to cut down costs during a recession period 
C) advertising its products nationwide like its competitor organizations 
D) launching a unique product targeted at a section of consumers 
A) increasing the price of its product when raw material prices increase 
B) laying off staff in order to cut down costs during a recession period 
C) advertising its products nationwide like its competitor organizations 
D) launching a unique product targeted at a section of consumers

Question 12

Porter originally developed the five forces model in order to understand organizations' workforce.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements is true of business processes?

Accepted Answer

A) If a value chain's margin is negative,the value should be decreased. 
B) Value chain activities differ based on the business processes being used. 
C) If a value chain's margin is negative,the costs of the value chain should be increased. 
D) The processes implementing a value chain must create sufficient value to cover their costs. 
A) If a value chain's margin is negative,the value should be decreased. 
B) Value chain activities differ based on the business processes being used. 
C) If a value chain's margin is negative,the costs of the value chain should be increased. 
D) The processes implementing a value chain must create sufficient value to cover their costs.

Question 14

Support activities are business functions that relate directly to the production of the organization's products or services.

Accepted Answer

A) True 
 B)False

Question 15

Value chains exist in service-oriented companies.

Accepted Answer

A) True 
 B)False

Question 16

How did Porter define technology,human resources,and firm infrastructure?

Accepted Answer

Porter defined technology broadly.It inc

Question 17

In Porter's five forces model,the two strength factors that relate to competitive forces are ________ and customer loyalty.

Accepted Answer

A) employee unions 
B) nature of products 
C) customer services 
D) switching costs 
A) employee unions 
B) nature of products 
C) customer services 
D) switching costs

Question 18

The bargaining power of ________ is one of the five competitive forces in Porter's five forces model.

Accepted Answer

A) investors 
B) competitors 
C) employees 
D) customers 
A) investors 
B) competitors 
C) employees 
D) customers

Question 19

Porter's five competitive forces can be grouped into two types: forces related to ________ and forces related to supply chain bargaining power.

Accepted Answer

A) pricing 
B) labor 
C) competition 
D) consumers 
A) pricing 
B) labor 
C) competition 
D) consumers

Question 20

The strength of bargaining power forces does not depend on the availability of substitutes.

Accepted Answer

A) True 
 B)False

Exam 3: Organizational Strategy, information Systems, and Competitive Advantage

Which of the following statements describes a customer service activity?

Enhancing existing products and services is a competitive advantage created by the implementation of business processes.

According to Porter,to be effective an organization's goals,objectives,cultures,and activities must be consistent with the organization's strategy.

According to Porter,to be effective,an organization's goals,objectives,culture,and activities must be consistent with the organization's ________.

Two companies with the same value chain activities will have the same business processes.

Simpson's Lawn Services decides to offer two free mowing services for all customers who booked garden landscaping in the fall.Which of the following forces is Simpson's Lawn Services addressing?

Raising barriers to market entry is a product implementation principle.

Receiving,storing,and disseminating inputs to a product is an operations management activity.

Which of the following is true of a value chain?

Differentiate between value and margin.

Which of the following is an example of a competitive strategy employed by a firm?

Porter originally developed the five forces model in order to understand organizations' workforce.

Which of the following statements is true of business processes?

Support activities are business functions that relate directly to the production of the organization's products or services.

Value chains exist in service-oriented companies.

How did Porter define technology,human resources,and firm infrastructure?

In Porter's five forces model,the two strength factors that relate to competitive forces are ________ and customer loyalty.

The bargaining power of ________ is one of the five competitive forces in Porter's five forces model.

Porter's five competitive forces can be grouped into two types: forces related to ________ and forces related to supply chain bargaining power.

The strength of bargaining power forces does not depend on the availability of substitutes.

The Importance of MIS

Business Processes, information Systems, and Information

Hardware and Software

Database Processing

The Cloud

Organizations and Information Systems

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Collaboration Information Systems for Decision Making problem Solving and Project Management

Collaborative Information Systems for Student Projects

Mobile Systems

Introduction to Microsoft Excel 2013

Database Design

Using Microsoft Access 2013

Using Excel and Access Together

Network and Cloud Technology

Enterprise Resource Planning ERP Systems

Supply Chain Management

Enterprise Social Networks and Knowledge Management

Database Marketing

Reporting Systems and OLAP

Data Breaches

International Mis

Systems Development Project Management

Agile Development

Business Process Management

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