Exam 23: Enterprise Social Networks and Knowledge Management

A(n)________ is the percent of people who achieve a certain result for an organization.

Metrics that sound good but do not improve one's decision making are commonly referred to as vanity metrics.

________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.

What is knowledge management? How does it benefit an organization?

Software is the only component present in a content management system.

Knowledge management can improve the effectiveness and efficiency of a process.

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need it is called ________.

Success metrics are also known as key performance indicators (KPIs).

Which of the following is a disadvantage of expert systems?

________ are rule-based systems that encode human knowledge in the form of If/Then rules.

A(n)________ refers to a content structure employed by Enterprise social networks (ESNs)that emerges from the processing of many user tags.

________ is performed to identify the strengths and weaknesses in an opponent's use of social media in a social media information system (SMIS).

All companies have teams who are trained to use social media (SM).

Content management systems cannot store graphics.

What are expert systems?

A(n)________ refers to the percent of people who visit a Web site and then immediately leave.

Which of the following is a challenge for content management systems (CMS)?

Which of the following statements is true of identifying an organization's target audience in a social media information system (SMIS)?

Expert systems came into existence long after the use of social media and the Internet.

________ indicate whether an organization has achieved its goals.