Question 1

Both information systems and business processes can be purchased off-the-shelf.

Accepted Answer

A) True 
 B)False  False

Question 2

How can a change in customers,product lines,and supply chains affect business processes?

Accepted Answer

A new category of customers could mean that the credit-check process needs to be modified;a certain category of customers is too risky to be extended credit.All sales to customers in this category must be for cash.A change in product lines might require different ways of checking availability.A change in the supply chain might mean that a company no longer stocks some items in inventory,but ships directly from the manufacturer instead.

Question 3

Business process management (BPM)cannot be applied to nonprofit organizations.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following statements is true about choosing whether to develop information systems (IS)or business processes first?

Accepted Answer

A) For a business process that is being constructed,building an information system (IS)after creating the business process is likely to cause problems. 
B) If an information system is built after the creation of business processes,other business processes that use the same information system (IS)can be integrated easily. 
C) If business processes are built after the information system (IS)development process,activities that are not part of the IS may not be considered. 
D) If an information system (IS)is built first,the development team should determine the requirements by itself. 
A) For a business process that is being constructed,building an information system (IS)after creating the business process is likely to cause problems. 
B) If an information system is built after the creation of business processes,other business processes that use the same information system (IS)can be integrated easily. 
C) If business processes are built after the information system (IS)development process,activities that are not part of the IS may not be considered. 
D) If an information system (IS)is built first,the development team should determine the requirements by itself.

Question 5

Enterprise resource planning (ERP)vendors do not include business processes as a part of the software package.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following steps is the most appropriate if a company decides to accept more risk and sell to companies with lower credit scores?

Accepted Answer

A) modifying the credit checking process 
B) implementing different ways of checking credit 
C) approving special terms before checking the credit 
D) shipping the inventory directly from the manufacturer to lower the credit 
A) modifying the credit checking process 
B) implementing different ways of checking credit 
C) approving special terms before checking the credit 
D) shipping the inventory directly from the manufacturer to lower the credit

Question 7

In which of the following situations will credit checking be made the first step in the procedure of processing an order?

Accepted Answer

A) during recession 
B) during a merger 
C) during an acquisition 
D) during inflation 
A) during recession 
B) during a merger 
C) during an acquisition 
D) during inflation

Question 8

Which of the following is the first step in processing an order?

Accepted Answer

A) checking customer credit 
B) approving special terms 
C) verifying availability 
D) preparing a quotation 
A) checking customer credit 
B) approving special terms 
C) verifying availability 
D) preparing a quotation

Question 9

Every activity of a business process involves an information system.

Accepted Answer

A) True 
 B)False

Question 10

The resolution of implementation problems can be difficult for enterprise and inter-enterprise processes because there is no recognized authority to enforce solutions.

Accepted Answer

A) True 
 B)False

Question 11

A procedure is a component of an information system and is embedded within a process activity.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is an example of an inter-enterprise scope?

Accepted Answer

A) supply chain management 
B) enterprise resource management 
C) accounts management 
D) customer relationship management 
A) supply chain management 
B) enterprise resource management 
C) accounts management 
D) customer relationship management

Question 13

Creating computer programs and designing databases in-house is more affordable than buying off-the-shelf software.

Accepted Answer

A) True 
 B)False

Question 14

A business will be in crisis continually,dealing with one process emergency after another,when it ________.

Accepted Answer

A) plans to develop the business process 
B) actively seeks to change business processes 
C) waits and lets the need for change just happen to it 
D) plans to update its business process 
A) plans to develop the business process 
B) actively seeks to change business processes 
C) waits and lets the need for change just happen to it 
D) plans to update its business process

Question 15

A company stops stocking an item but procures it directly from the manufacturer.This implies that the company has made a change in its ________.

Accepted Answer

A) product line 
B) supply chain 
C) credit policy 
D) distribution structure 
A) product line 
B) supply chain 
C) credit policy 
D) distribution structure

Question 16

The credit-check process is independent of the inclusion or exclusion of new categories of customers.

Accepted Answer

A) True 
 B)False

Question 17

A customer's credit is checked before checking the availability of goods in order to ________.

Accepted Answer

A) increase the rate of credit approval of customers 
B) arrange for the special terms requested 
C) prevent the wastage of shipping-verification labor 
D) align the processes with organizational goals 
A) increase the rate of credit approval of customers 
B) arrange for the special terms requested 
C) prevent the wastage of shipping-verification labor 
D) align the processes with organizational goals

Question 18

The relation between business processes and information systems is many-to-many.

Accepted Answer

A) True 
 B)False

Question 19

An application that works for the business processes developed initially is likely to include functions that will cater to business processes designed in the future.

Accepted Answer

A) True 
 B)False

Question 20

If employees are already using an information system (IS),one way of adjusting role resources is to improve the information system so as to facilitate a new process.

Accepted Answer

A) True 
 B)False

Exam 30: Business Process Management

Both information systems and business processes can be purchased off-the-shelf.

How can a change in customers,product lines,and supply chains affect business processes?

Business process management (BPM)cannot be applied to nonprofit organizations.

Which of the following statements is true about choosing whether to develop information systems (IS)or business processes first?

Enterprise resource planning (ERP)vendors do not include business processes as a part of the software package.

Which of the following steps is the most appropriate if a company decides to accept more risk and sell to companies with lower credit scores?

In which of the following situations will credit checking be made the first step in the procedure of processing an order?

Which of the following is the first step in processing an order?

Every activity of a business process involves an information system.

The resolution of implementation problems can be difficult for enterprise and inter-enterprise processes because there is no recognized authority to enforce solutions.

A procedure is a component of an information system and is embedded within a process activity.

Which of the following is an example of an inter-enterprise scope?

Creating computer programs and designing databases in-house is more affordable than buying off-the-shelf software.

A business will be in crisis continually,dealing with one process emergency after another,when it ________.

A company stops stocking an item but procures it directly from the manufacturer.This implies that the company has made a change in its ________.

The credit-check process is independent of the inclusion or exclusion of new categories of customers.

A customer's credit is checked before checking the availability of goods in order to ________.

The relation between business processes and information systems is many-to-many.

An application that works for the business processes developed initially is likely to include functions that will cater to business processes designed in the future.

If employees are already using an information system (IS),one way of adjusting role resources is to improve the information system so as to facilitate a new process.

The Importance of MIS

Business Processes, information Systems, and Information

Organizational Strategy, information Systems, and Competitive Advantage

Hardware and Software

Database Processing

The Cloud

Organizations and Information Systems

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Collaboration Information Systems for Decision Making problem Solving and Project Management

Collaborative Information Systems for Student Projects

Mobile Systems

Introduction to Microsoft Excel 2013

Database Design

Using Microsoft Access 2013

Using Excel and Access Together

Network and Cloud Technology

Enterprise Resource Planning ERP Systems

Supply Chain Management

Enterprise Social Networks and Knowledge Management

Database Marketing

Reporting Systems and OLAP

Data Breaches

International Mis

Systems Development Project Management

Agile Development

Filters