Question 1

Which of the following is a characteristic of workgroup information systems?

Accepted Answer

A) isolated problems 
B) informal procedures 
C) resistance to change 
D) affects multiple organizations 
A) isolated problems 
B) informal procedures 
C) resistance to change 
D) affects multiple organizations C

Question 2

Which of the following statements is true of customer relationship management (CRM)systems?

Accepted Answer

A) They are applications used for consolidating business operations into a single,consistent,computing platform. 
B) They vary in the degree of functionality they provide. 
C) They incorporate accounting,manufacturing,inventory,and human resources applications. 
D) A major disadvantage of these systems is a lack of consistency in data. 
A) They are applications used for consolidating business operations into a single,consistent,computing platform. 
B) They vary in the degree of functionality they provide. 
C) They incorporate accounting,manufacturing,inventory,and human resources applications. 
D) A major disadvantage of these systems is a lack of consistency in data. B

Question 3

SAP offers industry-specific packages that customize its product for particular uses.

Accepted Answer

A) True 
 B)False  True

Question 4

Workgroup information systems that support a particular department are called personal information systems.

Accepted Answer

A) True 
 B)False

Question 5

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Accepted Answer

A) Enterprise resource planning (ERP)system 
B) Enterprise application integration (EAI) 
C) Customer relationship management (CRM)system 
D) Rich internet application (RI
A)  
A) Enterprise resource planning (ERP)system 
B) Enterprise application integration (EAI) 
C) Customer relationship management (CRM)system 
D) Rich internet application (RI
A)

Question 6

The major issue caused by information silos is wasted file space.

Accepted Answer

A) True 
 B)False

Question 7

A(n)________ exists when data are isolated in separated information systems.

Accepted Answer

A) walled garden 
B) information silo 
C) mashup 
D) viral hook 
A) walled garden 
B) information silo 
C) mashup 
D) viral hook

Question 8

What are enterprise information systems?

Accepted Answer

Enterprise information systems are infor

Question 9

The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.

Accepted Answer

A) need for encrypting a company's data before an enterprise system can use the data 
B) lack of resources within a company to handle the implementation of the system 
C) lack of variety in the enterprise systems currently being sold in the market 
D) resistance from a company's employees to changes in existing systems 
A) need for encrypting a company's data before an enterprise system can use the data 
B) lack of resources within a company to handle the implementation of the system 
C) lack of variety in the enterprise systems currently being sold in the market 
D) resistance from a company's employees to changes in existing systems

Question 10

When an organization has inconsistent duplicated data,it is said to have a data integrity problem.

Accepted Answer

A) True 
 B)False

Question 11

Customer management and lead generation are information systems applications that support an organization's ________.

Accepted Answer

A) accounting department 
B) human resources department 
C) sales and marketing department 
D) customer service department 
A) accounting department 
B) human resources department 
C) sales and marketing department 
D) customer service department

Question 12

Physician partnerships most likely use ________.

Accepted Answer

A) inter-enterprise information systems 
B) workgroup information systems 
C) enterprise information systems 
D) departmental information systems 
A) inter-enterprise information systems 
B) workgroup information systems 
C) enterprise information systems 
D) departmental information systems

Question 13

Inherent processes save organizations from expensive and time-consuming business process reengineering.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a problem posed by information silos?

Accepted Answer

A) Data cannot be duplicated. 
B) A lot of file space is wasted. 
C) The interdependence between various information systems applications increases. 
D) There is a lack of integrated enterprise information. 
A) Data cannot be duplicated. 
B) A lot of file space is wasted. 
C) The interdependence between various information systems applications increases. 
D) There is a lack of integrated enterprise information.

Question 15

Data inconsistency is a major problem caused by information silos at the department level.

Accepted Answer

A) True 
 B)False

Question 16

Every contact and transaction with a customer is recorded in the CRM database.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?

Accepted Answer

A) accounting department 
B) operations department 
C) human resources department 
D) customer service department 
A) accounting department 
B) operations department 
C) human resources department 
D) customer service department

Question 18

One of the reasons why people fear change is because it threatens their self-efficacies.

Accepted Answer

A) True 
 B)False

Question 19

Functional information systems are information systems used by a single individual.

Accepted Answer

A) True 
 B)False

Question 20

________ is the worldwide leader of enterprise resource planning (ERP)vendors.

Accepted Answer

A) TQM 
B) EAI 
C) SCM 
D) SAP 
A) TQM 
B) EAI 
C) SCM 
D) SAP

Exam 7: Organizations and Information Systems

Which of the following is a characteristic of workgroup information systems?

Which of the following statements is true of customer relationship management (CRM)systems?

SAP offers industry-specific packages that customize its product for particular uses.

Workgroup information systems that support a particular department are called personal information systems.

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

The major issue caused by information silos is wasted file space.

A(n)________ exists when data are isolated in separated information systems.

What are enterprise information systems?

The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.

When an organization has inconsistent duplicated data,it is said to have a data integrity problem.

Customer management and lead generation are information systems applications that support an organization's ________.

Physician partnerships most likely use ________.

Inherent processes save organizations from expensive and time-consuming business process reengineering.

Which of the following is a problem posed by information silos?

Data inconsistency is a major problem caused by information silos at the department level.

Every contact and transaction with a customer is recorded in the CRM database.

Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?

One of the reasons why people fear change is because it threatens their self-efficacies.

Functional information systems are information systems used by a single individual.

________ is the worldwide leader of enterprise resource planning (ERP)vendors.

The Importance of MIS

Business Processes, information Systems, and Information

Organizational Strategy, information Systems, and Competitive Advantage

Hardware and Software

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Collaboration Information Systems for Decision Making problem Solving and Project Management

Collaborative Information Systems for Student Projects

Mobile Systems

Introduction to Microsoft Excel 2013

Database Design

Using Microsoft Access 2013

Using Excel and Access Together

Network and Cloud Technology

Enterprise Resource Planning ERP Systems

Supply Chain Management

Enterprise Social Networks and Knowledge Management

Database Marketing

Reporting Systems and OLAP

Data Breaches

International Mis

Systems Development Project Management

Agile Development

Business Process Management

Filters