Question 1

________ is dissatisfaction expressed by an individual actively and constructively attempting to improve conditions.

Accepted Answer

A) Exit 
B) Loyalty 
C) Voice 
D) Trust 
E) Neglect 
A) Exit 
B) Loyalty 
C) Voice 
D) Trust 
E) Neglect

Question 2

What are the major workforce diversity groups

Accepted Answer

A) gender, height, age, disability, domestic partners, non-Christian 
B) gender, weight, age, disability, domestic partners, non-Christian 
C) gender, national origin, age, disability, height, non-Christian 
D) gender, national origin, age, disability, domestic partners, non-Christian 
E) gender, national origin, age, disability, political ideology, non-Christian 
A) gender, height, age, disability, domestic partners, non-Christian 
B) gender, weight, age, disability, domestic partners, non-Christian 
C) gender, national origin, age, disability, height, non-Christian 
D) gender, national origin, age, disability, domestic partners, non-Christian 
E) gender, national origin, age, disability, political ideology, non-Christian

Question 3

Dale is a person who values new experiences regardless of whether they turn out to be positive or negative.This is typical of a Baby Boomer.

Accepted Answer

A) True 
 B)False

Question 4

Dana is pragmatic; as a manager of supply chain, she accepted a transfer to do the same job in a smaller community because house prices were lower and she felt she could acquire a larger house for her family at a lesser cost.She is likely a member of which of the follow demographic groups

Accepted Answer

A) Elders 
B) Baby Boomers 
C) Generation X 
D) Generation Y 
E) Nexters 
A) Elders 
B) Baby Boomers 
C) Generation X 
D) Generation Y 
E) Nexters

Question 5

Jon is a middle level manager at Apex Corporation, which manufactures electronic switches for the telecommunications industry.Jon has been in his position for about three years and has been heard on several occasions expressing the fact that he likes his job.Jon is expressing his

Accepted Answer

A) attitude about work. 
B) values about work. 
C) perceptions about work. 
D) frustration by making a positive comment. 
E) Jon is really not expressing anything significant. 
A) attitude about work. 
B) values about work. 
C) perceptions about work. 
D) frustration by making a positive comment. 
E) Jon is really not expressing anything significant.

Question 6

Canada's aboriginal people have been increasingly engaging in entrepreneurial activity, with more partnerships between aboriginal and non-aboriginal businesses.

Accepted Answer

A) True 
 B)False

Question 7

John was being trained by his employers for an important posting to China.One of the concepts discussed was guanxi; understanding guanxi will help John make decisions about

Accepted Answer

A) appropriate interpersonal relations in his work role in China. 
B) legal interpersonal relations in his work role in China. 
C) internal pressures on his work performance in China. 
D) appropriate attitudes to job satisfaction in China. 
E) appropriate attitudes to power distance in China. 
A) appropriate interpersonal relations in his work role in China. 
B) legal interpersonal relations in his work role in China. 
C) internal pressures on his work performance in China. 
D) appropriate attitudes to job satisfaction in China. 
E) appropriate attitudes to power distance in China.

Question 8

Ted has expressed that among his life goals are to write a book, volunteer extensively, and travel abroad.These are examples of Ted's

Accepted Answer

A) instrumental values 
B) fundamental values 
C) core values 
D) terminal values 
E) global values. 
A) instrumental values 
B) fundamental values 
C) core values 
D) terminal values 
E) global values.

Question 9

Cultural intelligence (CQ)picks up where emotional intelligence leaves off.

Accepted Answer

A) True 
 B)False

Question 10

Job satisfaction generally is described as an individual's general attitude toward his or her job.

Accepted Answer

A) True 
 B)False

Question 11

Generation X is characterized by which of the following common values

Accepted Answer

A) belief in order and authority 
B) belief in, and practice of, the Christian moral code 
C) strong concern for the environment 
D) flexibility and achievement of job satisfaction 
E) intimidated by change. 
A) belief in order and authority 
B) belief in, and practice of, the Christian moral code 
C) strong concern for the environment 
D) flexibility and achievement of job satisfaction 
E) intimidated by change.

Question 12

Which of the following best describes ethics

Accepted Answer

A) concepts or beliefs that guide how we make decisions about, and evaluations of, behaviours and events 
B) principles that guide behaviour and inform us whether actions are right or wrong 
C) preferable ways of behaving 
D) fixed or predetermined policies or modes of action 
E) goals that individuals would like to achieve during their lifetime 
A) concepts or beliefs that guide how we make decisions about, and evaluations of, behaviours and events 
B) principles that guide behaviour and inform us whether actions are right or wrong 
C) preferable ways of behaving 
D) fixed or predetermined policies or modes of action 
E) goals that individuals would like to achieve during their lifetime

Question 13

Individualism refers to a loosely knit social framework in which people tend to their own interests and those of their immediate family.

Accepted Answer

A) True 
 B)False

Question 14

Remy is a new employee from out of province.It is clear that he values working with a group successfully and less focused on task competence.Remy is most likely a francophone.

Accepted Answer

A) True 
 B)False

Question 15

Attitudes are responses to situations.

Accepted Answer

A) True 
 B)False

Question 16

Farrah is eager to participate in teamwork, and enjoys her manager because he treats her as an equal, rather than exerting his authority over her.Farrah is likely a member of which of the follow demographic groups

Accepted Answer

A) Elders 
B) Baby Boomers 
C) Generation X 
D) Generation Y 
E) Echo Boomers 
A) Elders 
B) Baby Boomers 
C) Generation X 
D) Generation Y 
E) Echo Boomers

Question 17

Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures.She is exhibiting which cultural intelligence profile

Accepted Answer

A) analyst 
B) mimic 
C) chameleon 
D) provincial 
E) ambassador. 
A) analyst 
B) mimic 
C) chameleon 
D) provincial 
E) ambassador.

Question 18

Which of the following statements least describes organizational commitment

Accepted Answer

A) the degree of employee compliance due to compensation through wages 
B) the degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization 
C) the level of leadership provided to employees 
D) the amount of hours each employee is prepared to work on a daily basis 
E) employee willingness to learn other skills on the job 
A) the degree of employee compliance due to compensation through wages 
B) the degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization 
C) the level of leadership provided to employees 
D) the amount of hours each employee is prepared to work on a daily basis 
E) employee willingness to learn other skills on the job

Question 19

When in a group setting, Chase is the most likely member of the group to take the contrarian point of view on any given issue, but at the same time he is very collaborative.He is likely a member of which of the follow demographic groups

Accepted Answer

A) Elders 
B) Baby Boomers 
C) Generation Y 
D) Echo Boomers 
E) Generation X 
A) Elders 
B) Baby Boomers 
C) Generation Y 
D) Echo Boomers 
E) Generation X

Question 20

Which of the following statements is most accurate when looking at anglophone and francophone values

Accepted Answer

A) Francophones have generally been found to be more collectivist or group-oriented with a greater need for achievement. 
B) Anglophone managers tend to value autonomy and intrinsic job values, and thus are more achievement oriented. 
C) Francophone managers tend to value affiliation and extrinsic job values such as technical supervision. 
D) There are no significant differences between anglophone and francophone managers in individualism and collectivism. 
E) There appear to be few differences between anglophones and francophones. 
A) Francophones have generally been found to be more collectivist or group-oriented with a greater need for achievement. 
B) Anglophone managers tend to value autonomy and intrinsic job values, and thus are more achievement oriented. 
C) Francophone managers tend to value affiliation and extrinsic job values such as technical supervision. 
D) There are no significant differences between anglophone and francophone managers in individualism and collectivism. 
E) There appear to be few differences between anglophones and francophones.

________ is dissatisfaction expressed by an individual actively and constructively attempting to improve conditions.

What are the major workforce diversity groups

Dale is a person who values new experiences regardless of whether they turn out to be positive or negative.This is typical of a Baby Boomer.

Dana is pragmatic; as a manager of supply chain, she accepted a transfer to do the same job in a smaller community because house prices were lower and she felt she could acquire a larger house for her family at a lesser cost.She is likely a member of which of the follow demographic groups

Jon is a middle level manager at Apex Corporation, which manufactures electronic switches for the telecommunications industry.Jon has been in his position for about three years and has been heard on several occasions expressing the fact that he likes his job.Jon is expressing his

Canada's aboriginal people have been increasingly engaging in entrepreneurial activity, with more partnerships between aboriginal and non-aboriginal businesses.

John was being trained by his employers for an important posting to China.One of the concepts discussed was guanxi; understanding guanxi will help John make decisions about

Ted has expressed that among his life goals are to write a book, volunteer extensively, and travel abroad.These are examples of Ted's

Cultural intelligence (CQ)picks up where emotional intelligence leaves off.

Job satisfaction generally is described as an individual's general attitude toward his or her job.

Generation X is characterized by which of the following common values

Which of the following best describes ethics

Individualism refers to a loosely knit social framework in which people tend to their own interests and those of their immediate family.

Remy is a new employee from out of province.It is clear that he values working with a group successfully and less focused on task competence.Remy is most likely a francophone.

Attitudes are responses to situations.

Farrah is eager to participate in teamwork, and enjoys her manager because he treats her as an equal, rather than exerting his authority over her.Farrah is likely a member of which of the follow demographic groups

Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures.She is exhibiting which cultural intelligence profile

Which of the following statements least describes organizational commitment

When in a group setting, Chase is the most likely member of the group to take the contrarian point of view on any given issue, but at the same time he is very collaborative.He is likely a member of which of the follow demographic groups

Which of the following statements is most accurate when looking at anglophone and francophone values

What Is Organizational Behaviour

Perception Personality and Emotions

Theories of Motivation

Motivation in Action

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 3: Values, Attitudes, and Diversity in the Workplace

________ is dissatisfaction expressed by an individual actively and constructively attempting to improve conditions.

What are the major workforce diversity groups

Dale is a person who values new experiences regardless of whether they turn out to be positive or negative.This is typical of a Baby Boomer.

Dana is pragmatic; as a manager of supply chain, she accepted a transfer to do the same job in a smaller community because house prices were lower and she felt she could acquire a larger house for her family at a lesser cost.She is likely a member of which of the follow demographic groups

Jon is a middle level manager at Apex Corporation, which manufactures electronic switches for the telecommunications industry.Jon has been in his position for about three years and has been heard on several occasions expressing the fact that he likes his job.Jon is expressing his

Canada's aboriginal people have been increasingly engaging in entrepreneurial activity, with more partnerships between aboriginal and non-aboriginal businesses.

John was being trained by his employers for an important posting to China.One of the concepts discussed was guanxi; understanding guanxi will help John make decisions about

Ted has expressed that among his life goals are to write a book, volunteer extensively, and travel abroad.These are examples of Ted's

Cultural intelligence (CQ)picks up where emotional intelligence leaves off.

Job satisfaction generally is described as an individual's general attitude toward his or her job.

Generation X is characterized by which of the following common values

Which of the following best describes ethics

Individualism refers to a loosely knit social framework in which people tend to their own interests and those of their immediate family.

Remy is a new employee from out of province.It is clear that he values working with a group successfully and less focused on task competence.Remy is most likely a francophone.

Attitudes are responses to situations.

Farrah is eager to participate in teamwork, and enjoys her manager because he treats her as an equal, rather than exerting his authority over her.Farrah is likely a member of which of the follow demographic groups

Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures.She is exhibiting which cultural intelligence profile

Which of the following statements least describes organizational commitment

When in a group setting, Chase is the most likely member of the group to take the contrarian point of view on any given issue, but at the same time he is very collaborative.He is likely a member of which of the follow demographic groups

Which of the following statements is most accurate when looking at anglophone and francophone values

What Is Organizational Behaviour

Perception Personality and Emotions

Theories of Motivation

Motivation in Action

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters