Question 1

According to John Meyer's research on organizational commitment, which of the following statements is false

Accepted Answer

A) Continuance commitment is based on the perceived costs of leaving the organization. 
B) Normative commitment represents the obligation an individual feels to staying with the organization. 
C) Affective commitment is strongly associated with positive work behaviours such as performance, attendance and citizenship. 
D) Cognitive commitment is directly correlated to the mental ability of the employee to stay committed to organizational goals. 
E) Normative commitment is less strongly associated with positive work behaviours and in some instances continuance commitment is associated with negative work behaviours. 
A) Continuance commitment is based on the perceived costs of leaving the organization. 
B) Normative commitment represents the obligation an individual feels to staying with the organization. 
C) Affective commitment is strongly associated with positive work behaviours such as performance, attendance and citizenship. 
D) Cognitive commitment is directly correlated to the mental ability of the employee to stay committed to organizational goals. 
E) Normative commitment is less strongly associated with positive work behaviours and in some instances continuance commitment is associated with negative work behaviours.

Question 2

There are few universal values or consistent ethical principles.

Accepted Answer

A) True 
 B)False

Question 3

If employees have a negative attitude toward their jobs, they do not have

Accepted Answer

A) organizational commitment. 
B) values. 
C) job satisfaction. 
D) job involvement. 
E) job stability. 
A) organizational commitment. 
B) values. 
C) job satisfaction. 
D) job involvement. 
E) job stability.

Question 4

Introduction of pay-for-performance, which rewards individual behaviour and performance, is not likely to be welcomed in a culture where the group is more important than each individual.

Accepted Answer

A) True 
 B)False

Question 5

Sean isn't altogether happy with his job, but has decided to stay because based on his calculation of his pension benefits, he cannot get a comparable pension with another company.Sean is exhibiting

Accepted Answer

A) affective commitment 
B) normative commitment 
C) continuance commitment 
D) implicit commitment 
E) resigned commitment. 
A) affective commitment 
B) normative commitment 
C) continuance commitment 
D) implicit commitment 
E) resigned commitment.

Question 6

After working with Rene for the past few weeks, it is clear that she can be described as a high power distance.This would mean she accepts that her boss makes the decisions and she follows his direction.

Accepted Answer

A) True 
 B)False

Question 7

Of all the jobs listed below, which ranks the lowest in terms of "on the job" stress

Accepted Answer

A) air traffic controller 
B) lawyer 
C) college professor 
D) school principal 
E) sales representative 
A) air traffic controller 
B) lawyer 
C) college professor 
D) school principal 
E) sales representative

Question 8

Aboriginal values may be a positive force for conducting business.

Accepted Answer

A) True 
 B)False

Question 9

Uncertainty avoidance is when avoidance of uncertain and ambiguous situations is preferred.

Accepted Answer

A) True 
 B)False

Question 10

List and explain at least four causes of stress as well as two consequences of stress.

Accepted Answer

Suggested answer for causes can include:

Question 11

Within the framework of the Rokeach value survey, what are terminal values

Accepted Answer

A) goals that individuals would like to achieve during their lifetime 
B) principles that guide behaviour and inform us whether actions are right or wrong 
C) preferable ways of behaving 
D) convictions or beliefs that guide our decisions and evaluations of how to behave 
E) fixed or predetermined policies or modes of action 
A) goals that individuals would like to achieve during their lifetime 
B) principles that guide behaviour and inform us whether actions are right or wrong 
C) preferable ways of behaving 
D) convictions or beliefs that guide our decisions and evaluations of how to behave 
E) fixed or predetermined policies or modes of action

Question 12

Which of the following causes workplace stress

Accepted Answer

A) turning down extra work 
B) identifiable chain of command 
C) ethnic employees 
D) hostile bosses 
E) experienced employees 
A) turning down extra work 
B) identifiable chain of command 
C) ethnic employees 
D) hostile bosses 
E) experienced employees

Question 13

Dissatisfied employees are more likely to miss work, but the correlation is only moderate.

Accepted Answer

A) True 
 B)False

Question 14

SCENARIO 3-1 Making sense of behaviour in organizations is challenging at the best of times.Many changes occur on almost a daily basis, which affects a company's ability to compete and maintain profitability while at the same time paying attention to employee needs, globalization and increasing multiculturalism.
Jack Fraser, director of human resources at Central Telecom, decided he wished to take some further training and join managers from other organizations to learn about the forces that shape workplace diversity.During his training sessions, Jack became keenly aware of the many factors that cause and contribute to diversity and what some of the impacts are upon employees individually and collectively.
Jack determined that if Central Telecom is to keep pace with the competition and provide a good place for employees to work and also retain their services over the longer term, he would have to develop some sort of program and standards to facilitate the process.Good dialogue with company personnel, accurate information from others with similar experiences, and a dedication toward a quality work life would all assist in this direction.
Sensitive issues centered on employee values and attitudes would have to be carefully addressed and the impact from the larger society considered and incorporated.In short, Jack needs to grasp not only a full understanding of organizational dynamics, but must use his experience and expertise to apply the process to his company.
On a recent trip to the United States, Jack found himself discussing concerns with diversity issues.Jack found that American managers appeared to rely more on hierarchy in their organization structures.This leads Jack to conclude that

Accepted Answer

A) Canadian values appear to be somewhat inferior to American values. 
B) Americans appear to be more suited to working in teams. 
C) Canadian and American managers will likely behave somewhat differently. 
D) Americans will always follow the directives of their managers more. 
E) Canadians value individuality and individual performance more than Americans. 
A) Canadian values appear to be somewhat inferior to American values. 
B) Americans appear to be more suited to working in teams. 
C) Canadian and American managers will likely behave somewhat differently. 
D) Americans will always follow the directives of their managers more. 
E) Canadians value individuality and individual performance more than Americans.

Question 15

Organizations with higher morale tend to be more effective than organizations with less morale; most managers

Accepted Answer

A) measure morale but make no effort to improve morale. 
B) measure morale and make an effort to improve it. 
C) don't measure morale or overestimate the level of morale in their organizations. 
D) don't measure morale or underestimate the level of morale in their organizations. 
E) don't measure morale but instead measure absenteeism and turnover rates. 
A) measure morale but make no effort to improve morale. 
B) measure morale and make an effort to improve it. 
C) don't measure morale or overestimate the level of morale in their organizations. 
D) don't measure morale or underestimate the level of morale in their organizations. 
E) don't measure morale but instead measure absenteeism and turnover rates.

Question 16

Sam was a very hard-working, ambitious and sincere employee who was also polite and cheerful in dealing with his co-workers.What type of values is Sam exhibiting according to Rokeach

Accepted Answer

A) terminal 
B) instrumental 
C) traditional 
D) insightful 
E) ethical. 
A) terminal 
B) instrumental 
C) traditional 
D) insightful 
E) ethical.

Question 17

List and describe the dominant values of each of the three age groups who make up the workforce.Provide examples to support your response.

Accepted Answer

Suggested answer: 
-Boomers-rejection of

Question 18

Time management helps with stress management because

Accepted Answer

A) making daily lists of activities gives a person purpose. 
B) prioritizing activities from a list gives a person a sense of control. 
C) scheduling activities gives a person a fixed plan of the time spent at work. 
D) making daily lists provides a feedback mechanism. 
E) new appointments and/or tasks can be refused if they weren't already in the time managements plan, giving the person a sense of control. 
A) making daily lists of activities gives a person purpose. 
B) prioritizing activities from a list gives a person a sense of control. 
C) scheduling activities gives a person a fixed plan of the time spent at work. 
D) making daily lists provides a feedback mechanism. 
E) new appointments and/or tasks can be refused if they weren't already in the time managements plan, giving the person a sense of control.

Question 19

According to GLOBE, which of the following countries scored high on power distance

Accepted Answer

A) Norway 
B) Denmark 
C) Finland 
D) Malaysia 
E) Netherlands 
A) Norway 
B) Denmark 
C) Finland 
D) Malaysia 
E) Netherlands

Question 20

SCENARIO 3-1 Making sense of behaviour in organizations is challenging at the best of times.Many changes occur on almost a daily basis, which affects a company's ability to compete and maintain profitability while at the same time paying attention to employee needs, globalization and increasing multiculturalism.
Jack Fraser, director of human resources at Central Telecom, decided he wished to take some further training and join managers from other organizations to learn about the forces that shape workplace diversity.During his training sessions, Jack became keenly aware of the many factors that cause and contribute to diversity and what some of the impacts are upon employees individually and collectively.
Jack determined that if Central Telecom is to keep pace with the competition and provide a good place for employees to work and also retain their services over the longer term, he would have to develop some sort of program and standards to facilitate the process.Good dialogue with company personnel, accurate information from others with similar experiences, and a dedication toward a quality work life would all assist in this direction.
Sensitive issues centered on employee values and attitudes would have to be carefully addressed and the impact from the larger society considered and incorporated.In short, Jack needs to grasp not only a full understanding of organizational dynamics, but must use his experience and expertise to apply the process to his company.
Despite the fact that Jack is focusing on diversity issues, he realizes that employees at Central Telecom also must have job satisfaction if productivity is to increase and if employees are to be retained over the long term.Which of the following factors will Jack ignore as he designs his plan to increase job satisfaction

Accepted Answer

A) fair and equitable rewards 
B) opportunity to use skills and abilities 
C) supportive working environment 
D) federal and provincial policy on minimum pay standards 
E) immediate supervisor who is supportive and understanding 
A) fair and equitable rewards 
B) opportunity to use skills and abilities 
C) supportive working environment 
D) federal and provincial policy on minimum pay standards 
E) immediate supervisor who is supportive and understanding

According to John Meyer's research on organizational commitment, which of the following statements is false

There are few universal values or consistent ethical principles.

If employees have a negative attitude toward their jobs, they do not have

Introduction of pay-for-performance, which rewards individual behaviour and performance, is not likely to be welcomed in a culture where the group is more important than each individual.

Sean isn't altogether happy with his job, but has decided to stay because based on his calculation of his pension benefits, he cannot get a comparable pension with another company.Sean is exhibiting

After working with Rene for the past few weeks, it is clear that she can be described as a high power distance.This would mean she accepts that her boss makes the decisions and she follows his direction.

Of all the jobs listed below, which ranks the lowest in terms of "on the job" stress

Aboriginal values may be a positive force for conducting business.

Uncertainty avoidance is when avoidance of uncertain and ambiguous situations is preferred.

List and explain at least four causes of stress as well as two consequences of stress.

Within the framework of the Rokeach value survey, what are terminal values

Which of the following causes workplace stress

Dissatisfied employees are more likely to miss work, but the correlation is only moderate.

Organizations with higher morale tend to be more effective than organizations with less morale; most managers

Sam was a very hard-working, ambitious and sincere employee who was also polite and cheerful in dealing with his co-workers.What type of values is Sam exhibiting according to Rokeach

List and describe the dominant values of each of the three age groups who make up the workforce.Provide examples to support your response.

Time management helps with stress management because

According to GLOBE, which of the following countries scored high on power distance

What Is Organizational Behaviour

Perception Personality and Emotions

Theories of Motivation

Motivation in Action

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 3: Values, Attitudes, and Diversity in the Workplace

According to John Meyer's research on organizational commitment, which of the following statements is false

There are few universal values or consistent ethical principles.

If employees have a negative attitude toward their jobs, they do not have

Introduction of pay-for-performance, which rewards individual behaviour and performance, is not likely to be welcomed in a culture where the group is more important than each individual.

Sean isn't altogether happy with his job, but has decided to stay because based on his calculation of his pension benefits, he cannot get a comparable pension with another company.Sean is exhibiting

After working with Rene for the past few weeks, it is clear that she can be described as a high power distance.This would mean she accepts that her boss makes the decisions and she follows his direction.

Of all the jobs listed below, which ranks the lowest in terms of "on the job" stress

Aboriginal values may be a positive force for conducting business.

Uncertainty avoidance is when avoidance of uncertain and ambiguous situations is preferred.

List and explain at least four causes of stress as well as two consequences of stress.

Within the framework of the Rokeach value survey, what are terminal values

Which of the following causes workplace stress

Dissatisfied employees are more likely to miss work, but the correlation is only moderate.

Organizations with higher morale tend to be more effective than organizations with less morale; most managers

Sam was a very hard-working, ambitious and sincere employee who was also polite and cheerful in dealing with his co-workers.What type of values is Sam exhibiting according to Rokeach

List and describe the dominant values of each of the three age groups who make up the workforce.Provide examples to support your response.

Time management helps with stress management because

According to GLOBE, which of the following countries scored high on power distance

What Is Organizational Behaviour

Perception Personality and Emotions

Theories of Motivation

Motivation in Action

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters