Question 1

Why do some organizations value diversity in the workplace

Accepted Answer

A) to be politically correct 
B) to comply with equity legislation 
C) to reduce job satisfaction and reward 
D) to better serve a diverse market of customers and clients 
E) to intensify job commitment 
A) to be politically correct 
B) to comply with equity legislation 
C) to reduce job satisfaction and reward 
D) to better serve a diverse market of customers and clients 
E) to intensify job commitment

Question 2

Some studies have found that productivity leads to employee satisfaction.

Accepted Answer

A) True 
 B)False

Question 3

SCENARIO 3-1 Making sense of behaviour in organizations is challenging at the best of times.Many changes occur on almost a daily basis, which affects a company's ability to compete and maintain profitability while at the same time paying attention to employee needs, globalization and increasing multiculturalism.
Jack Fraser, director of human resources at Central Telecom, decided he wished to take some further training and join managers from other organizations to learn about the forces that shape workplace diversity.During his training sessions, Jack became keenly aware of the many factors that cause and contribute to diversity and what some of the impacts are upon employees individually and collectively.
Jack determined that if Central Telecom is to keep pace with the competition and provide a good place for employees to work and also retain their services over the longer term, he would have to develop some sort of program and standards to facilitate the process.Good dialogue with company personnel, accurate information from others with similar experiences, and a dedication toward a quality work life would all assist in this direction.
Sensitive issues centered on employee values and attitudes would have to be carefully addressed and the impact from the larger society considered and incorporated.In short, Jack needs to grasp not only a full understanding of organizational dynamics, but must use his experience and expertise to apply the process to his company.
Jack has completed a review of recent research on organizational commitment; his research tells him that organizational commitment is

Accepted Answer

A) less universally understood as a value than job satisfaction. 
B) not an attitude which can be used to predict organizational citizenship behaviour. 
C) a valid predictor for employee attitudes and values. 
D) the same as job involvement and can be used to predict success. 
E) probably a better predictor of employee turnover than job satisfaction. 
A) less universally understood as a value than job satisfaction. 
B) not an attitude which can be used to predict organizational citizenship behaviour. 
C) a valid predictor for employee attitudes and values. 
D) the same as job involvement and can be used to predict success. 
E) probably a better predictor of employee turnover than job satisfaction.

Question 4

Stacy was trying to figure out how best to interact with Abdul, who recently joined her department and is from the Middle East; Stacy is focusing on understanding Abdul's cultural rules and expectations as she decides how to approach him.Stacy is exhibiting which cultural intelligence profile

Accepted Answer

A) mimic 
B) analyst 
C) ambassador 
D) chameleon 
E) provincial. 
A) mimic 
B) analyst 
C) ambassador 
D) chameleon 
E) provincial.

Question 5

When it comes to workplace stress, research confirms

Accepted Answer

A) most workplace stress is caused by individual factors such as values and personality. 
B) companies can do very little to limit or manage the stress their employees feel. 
C) frontline workers experience more stress than any other level within the organization. 
D) executives have a higher predisposition to serious illnesses because of stress. 
E) a single stressor may be unimportant in itself, but it can be the "additive" factor that pushes people beyond their ability to cope with high stress. 
A) most workplace stress is caused by individual factors such as values and personality. 
B) companies can do very little to limit or manage the stress their employees feel. 
C) frontline workers experience more stress than any other level within the organization. 
D) executives have a higher predisposition to serious illnesses because of stress. 
E) a single stressor may be unimportant in itself, but it can be the "additive" factor that pushes people beyond their ability to cope with high stress.

Question 6

An employee who actively helps colleagues, takes minimal breaks, and alerts others to work-related problems is

Accepted Answer

A) high in job satisfaction. 
B) an organizational citizen. 
C) high in job stability. 
D) high in organizational commitment. 
E) low in organizational loyalty. 
A) high in job satisfaction. 
B) an organizational citizen. 
C) high in job stability. 
D) high in organizational commitment. 
E) low in organizational loyalty.

Question 7

The relationship between job satisfaction and productivity is that high job performance causes high job satisfaction.

Accepted Answer

A) True 
 B)False

Question 8

Instrumental values are the means of achieving terminal values.

Accepted Answer

A) True 
 B)False

Question 9

As a union member, Kim is most likely to favour which of the following terminal values the most

Accepted Answer

A) honesty 
B) courage 
C) freedom 
D) family security 
E) a world of peace. 
A) honesty 
B) courage 
C) freedom 
D) family security 
E) a world of peace.

Question 10

Why have non-Aboriginals traditionally viewed Aboriginal values as "an impediment to economic development" and organizational effectiveness

Accepted Answer

A) incompatible gender differentiation 
B) incompatible power distance 
C) low rating on assertiveness 
D) time orientation and consensus decision making 
E) low rating on uncertainty avoidance. 
A) incompatible gender differentiation 
B) incompatible power distance 
C) low rating on assertiveness 
D) time orientation and consensus decision making 
E) low rating on uncertainty avoidance.

Question 11

Within Hofstede's research, a culture emphasizing ________ would value thrift, persistence and tradition.

Accepted Answer

A) long-term orientation 
B) short-term orientation 
C) power distance 
D) collectivism 
E) individualism 
A) long-term orientation 
B) short-term orientation 
C) power distance 
D) collectivism 
E) individualism

Question 12

If two workers report the same level of job dissatisfaction, the one most likely to quit is the one with the highest "human capital" (high education, high ability).

Accepted Answer

A) True 
 B)False

Question 13

Dissatisfied customers can increase an employee's job dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 14

If job satisfaction is high, then performance and productivity are likely to be moderate to high as well, especially if the job is

Accepted Answer

A) simple, with little discretion. 
B) complex, with little discretion. 
C) simple, with discretion. 
D) complex with discretion. 
E) without discretion. 
A) simple, with little discretion. 
B) complex, with little discretion. 
C) simple, with discretion. 
D) complex with discretion. 
E) without discretion.

Question 15

It is consistent for a country with a democratic government to rank below average on power distance.

Accepted Answer

A) True 
 B)False

Question 16

Research and experience has shown that a person's general disposition toward life moderates the job satisfaction-turnover relationship.

Accepted Answer

A) True 
 B)False

Question 17

According to Hofstede's dimensions, which of the following countries scored low on masculinity

Accepted Answer

A) Canada 
B) France 
C) Denmark 
D) China 
E) Japan 
A) Canada 
B) France 
C) Denmark 
D) China 
E) Japan

Question 18

Organizations in a society high in uncertainty avoidance are likely to have more formal rules.

Accepted Answer

A) True 
 B)False

Question 19

SCENARIO 3-1 Making sense of behaviour in organizations is challenging at the best of times.Many changes occur on almost a daily basis, which affects a company's ability to compete and maintain profitability while at the same time paying attention to employee needs, globalization and increasing multiculturalism.
Jack Fraser, director of human resources at Central Telecom, decided he wished to take some further training and join managers from other organizations to learn about the forces that shape workplace diversity.During his training sessions, Jack became keenly aware of the many factors that cause and contribute to diversity and what some of the impacts are upon employees individually and collectively.
Jack determined that if Central Telecom is to keep pace with the competition and provide a good place for employees to work and also retain their services over the longer term, he would have to develop some sort of program and standards to facilitate the process.Good dialogue with company personnel, accurate information from others with similar experiences, and a dedication toward a quality work life would all assist in this direction.
Sensitive issues centered on employee values and attitudes would have to be carefully addressed and the impact from the larger society considered and incorporated.In short, Jack needs to grasp not only a full understanding of organizational dynamics, but must use his experience and expertise to apply the process to his company.
In researching further, Jack found that some corporations choose to highlight the value of diversity because

Accepted Answer

A) traditional business practices can best be served by diverse talents. 
B) financial planning becomes easier and more logical. 
C) planning is likely to be less complex since everyone accepts diversity values. 
D) organizational structures can be re-engineered more logically. 
E) globalization makes diversity an important strategic issue and goal. 
A) traditional business practices can best be served by diverse talents. 
B) financial planning becomes easier and more logical. 
C) planning is likely to be less complex since everyone accepts diversity values. 
D) organizational structures can be re-engineered more logically. 
E) globalization makes diversity an important strategic issue and goal.

Question 20

Components of organizational commitment include

Accepted Answer

A) affective, normative and continuance commitment. 
B) effective, normative and continuance commitment. 
C) affective, normative and citizenship commitment. 
D) effective, productive and continuance commitment. 
E) effective, productive and citizenship commitment. 
A) affective, normative and continuance commitment. 
B) effective, normative and continuance commitment. 
C) affective, normative and citizenship commitment. 
D) effective, productive and continuance commitment. 
E) effective, productive and citizenship commitment.

Why do some organizations value diversity in the workplace

Some studies have found that productivity leads to employee satisfaction.

Stacy was trying to figure out how best to interact with Abdul, who recently joined her department and is from the Middle East; Stacy is focusing on understanding Abdul's cultural rules and expectations as she decides how to approach him.Stacy is exhibiting which cultural intelligence profile

When it comes to workplace stress, research confirms

An employee who actively helps colleagues, takes minimal breaks, and alerts others to work-related problems is

The relationship between job satisfaction and productivity is that high job performance causes high job satisfaction.

Instrumental values are the means of achieving terminal values.

As a union member, Kim is most likely to favour which of the following terminal values the most

Why have non-Aboriginals traditionally viewed Aboriginal values as "an impediment to economic development" and organizational effectiveness

Within Hofstede's research, a culture emphasizing ________ would value thrift, persistence and tradition.

If two workers report the same level of job dissatisfaction, the one most likely to quit is the one with the highest "human capital" (high education, high ability).

Dissatisfied customers can increase an employee's job dissatisfaction.

If job satisfaction is high, then performance and productivity are likely to be moderate to high as well, especially if the job is

It is consistent for a country with a democratic government to rank below average on power distance.

Research and experience has shown that a person's general disposition toward life moderates the job satisfaction-turnover relationship.

According to Hofstede's dimensions, which of the following countries scored low on masculinity

Organizations in a society high in uncertainty avoidance are likely to have more formal rules.

Components of organizational commitment include

What Is Organizational Behaviour

Perception Personality and Emotions

Theories of Motivation

Motivation in Action

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 3: Values, Attitudes, and Diversity in the Workplace

Why do some organizations value diversity in the workplace

Some studies have found that productivity leads to employee satisfaction.

Stacy was trying to figure out how best to interact with Abdul, who recently joined her department and is from the Middle East; Stacy is focusing on understanding Abdul's cultural rules and expectations as she decides how to approach him.Stacy is exhibiting which cultural intelligence profile

When it comes to workplace stress, research confirms

An employee who actively helps colleagues, takes minimal breaks, and alerts others to work-related problems is

The relationship between job satisfaction and productivity is that high job performance causes high job satisfaction.

Instrumental values are the means of achieving terminal values.

As a union member, Kim is most likely to favour which of the following terminal values the most

Why have non-Aboriginals traditionally viewed Aboriginal values as "an impediment to economic development" and organizational effectiveness

Within Hofstede's research, a culture emphasizing ________ would value thrift, persistence and tradition.

If two workers report the same level of job dissatisfaction, the one most likely to quit is the one with the highest "human capital" (high education, high ability).

Dissatisfied customers can increase an employee's job dissatisfaction.

If job satisfaction is high, then performance and productivity are likely to be moderate to high as well, especially if the job is

It is consistent for a country with a democratic government to rank below average on power distance.

Research and experience has shown that a person's general disposition toward life moderates the job satisfaction-turnover relationship.

According to Hofstede's dimensions, which of the following countries scored low on masculinity

Organizations in a society high in uncertainty avoidance are likely to have more formal rules.

Components of organizational commitment include

What Is Organizational Behaviour

Perception Personality and Emotions

Theories of Motivation

Motivation in Action

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters