Question 1

Top managers are inclined to ________ in order to obtain a competitive advantage.

Accepted Answer

A) close 
B) complain 
C) change 
D) sue 
A) close 
B) complain 
C) change 
D) sue

Question 2

___________ is needed when performance falls below aspirational levels.

Accepted Answer

A) Counseling 
B) Coaching 
C) Mitigation 
D) Continuity 
A) Counseling 
B) Coaching 
C) Mitigation 
D) Continuity

Question 3

Because younger employees are so tech savvy,their social media use during the workday does not affect their productivity.

Accepted Answer

A) True 
 B)False

Question 4

Krista,over her objections,was required by her boss to do something that was significantly against her own values and societal norms.Her supervisor is violating which employee right?

Accepted Answer

A) Right of freedom of speech 
B) Right of equal opportunity 
C) Right to privacy 
D) Right to due process 
E) Right of freedom of conscience 
A) Right of freedom of speech 
B) Right of equal opportunity 
C) Right to privacy 
D) Right to due process 
E) Right of freedom of conscience

Question 5

Stephanie really does not care if she makes the goal of opening new retail charge accounts during her shift. Stephanie is an example of which type of problem employee?

Accepted Answer

A) Lacks motivation 
B) Lacks ability 
C) Rule breaker 
D) Has problems 
A) Lacks motivation 
B) Lacks ability 
C) Rule breaker 
D) Has problems

Question 6

Once the initial determination about termination is made we should subject the evidence to a review by another organizational manager.

Accepted Answer

A) True 
 B)False

Question 7

What is a code of conduct?

Accepted Answer

A) The personal beliefs of an employee at the firm 
B) The limitations to an employee's rights to freedom of conscience,privacy,and free speech 
C) The organization's mechanism to identify the ethics and values of the firm 
D) A form of written warning found in step 3 of the Discipline Model 
E) The firm's mission statement 
A) The personal beliefs of an employee at the firm 
B) The limitations to an employee's rights to freedom of conscience,privacy,and free speech 
C) The organization's mechanism to identify the ethics and values of the firm 
D) A form of written warning found in step 3 of the Discipline Model 
E) The firm's mission statement

Question 8

Acme Global's ________ states that employees will treat one another with respect,be professional and ethical at all times,and always protect confidential information.

Accepted Answer

A) code of conduct 
B) employee assistance program 
C) employment code 
D) mission statement 
A) code of conduct 
B) employee assistance program 
C) employment code 
D) mission statement

Question 9

Briefly describe the coaching process and how it is used.

Accepted Answer

The coaching process is a structured app

Question 10

The secondary objective of coaching,counseling,and discipline is to change behavior.

Accepted Answer

A) True 
 B)False

Question 11

What are the steps,in order,to the Coaching Model?

Accepted Answer

A) Describe desired performance,Describe current performance,Compare desired to current performance,Get a commitment to the change 
B) Denial,Resistance,Exploration,Commitment 
C) Describe current performance,Describe desired performance,Compare desired to current performance 
D) Describe current performance,Describe desired performance,Get a commitment to the change,Follow-up 
E) Describe current performance,Describe desired performance,Get a commitment to change 
A) Describe desired performance,Describe current performance,Compare desired to current performance,Get a commitment to the change 
B) Denial,Resistance,Exploration,Commitment 
C) Describe current performance,Describe desired performance,Compare desired to current performance 
D) Describe current performance,Describe desired performance,Get a commitment to the change,Follow-up 
E) Describe current performance,Describe desired performance,Get a commitment to change

Question 12

Identify the rights that management has in modern organizations.

Accepted Answer

Management in modern organizations has s

Question 13

Managers should not give advice on how to solve personal problems such as a relationship difficulty.In such cases,the appropriate thing to do would be to refer the employee to a ___________ if one were available.

Accepted Answer

A) Coaching 
B) Training 
C) Sustainability programs 
D) Employee assistance programs 
E) Community support programs 
A) Coaching 
B) Training 
C) Sustainability programs 
D) Employee assistance programs 
E) Community support programs

Question 14

To overcome resistance to change,management must:

Accepted Answer

A) Develop a positive trust climate 
B) Create a win-win situation to help meet everyone's objectives 
C) Push the change from the top down,without regard to employee involvement 
D) Provide support to help employees cope with the changes 
E) Clearly state why the change is needed and how it will affect employees 
A) Develop a positive trust climate 
B) Create a win-win situation to help meet everyone's objectives 
C) Push the change from the top down,without regard to employee involvement 
D) Provide support to help employees cope with the changes 
E) Clearly state why the change is needed and how it will affect employees

Question 15

The ability to lead is perhaps the most important skill for any manager.

Accepted Answer

A) True 
 B)False

Question 16

Problem employees have a _______ effect on performance.

Accepted Answer

A) negative 
B) neutral 
C) nonspecific 
D) positive 
A) negative 
B) neutral 
C) nonspecific 
D) positive

Question 17

The _________ style is appropriate when interacting with low-capability employees

Accepted Answer

A) autocratic 
B) consultative 
C) participative 
D) empowering 
A) autocratic 
B) consultative 
C) participative 
D) empowering

Question 18

Top salesperson Carl noticed that the new salesperson,Brandon,was struggling to make sales.Carl told Brandon that learning sales was a process and made some suggestions for how Brandon could improve his sales techniques.Together,Carl and Brandon practiced the techniques and Brandon said he would start trying them out on clients.The two made an appointment to follow up on how the techniques were working in two weeks.Carl provided _________ to Brandon.

Accepted Answer

A) coaching 
B) counseling 
C) conduct training 
D) discipline 
A) coaching 
B) counseling 
C) conduct training 
D) discipline

Question 19

Which management style is highly directive but low in supportiveness?

Accepted Answer

A) Participative style 
B) Results driven style 
C) Consultative style 
D) Empowering style 
E) Autocratic style 
A) Participative style 
B) Results driven style 
C) Consultative style 
D) Empowering style 
E) Autocratic style

Question 20

An employer may use a _____________,allowing the employee to determine whether or not to maintain employment.

Accepted Answer

A) paid suspension 
B) unpaid suspension 
C) probation time 
D) penalty time 
A) paid suspension 
B) unpaid suspension 
C) probation time 
D) penalty time

Top managers are inclined to ________ in order to obtain a competitive advantage.

___________ is needed when performance falls below aspirational levels.

Because younger employees are so tech savvy,their social media use during the workday does not affect their productivity.

Krista,over her objections,was required by her boss to do something that was significantly against her own values and societal norms.Her supervisor is violating which employee right?

Stephanie really does not care if she makes the goal of opening new retail charge accounts during her shift. Stephanie is an example of which type of problem employee?

Once the initial determination about termination is made we should subject the evidence to a review by another organizational manager.

What is a code of conduct?

Acme Global's ________ states that employees will treat one another with respect,be professional and ethical at all times,and always protect confidential information.

Briefly describe the coaching process and how it is used.

The secondary objective of coaching,counseling,and discipline is to change behavior.

What are the steps,in order,to the Coaching Model?

Identify the rights that management has in modern organizations.

Managers should not give advice on how to solve personal problems such as a relationship difficulty.In such cases,the appropriate thing to do would be to refer the employee to a ___________ if one were available.

To overcome resistance to change,management must:

The ability to lead is perhaps the most important skill for any manager.

Problem employees have a _______ effect on performance.

The _________ style is appropriate when interacting with low-capability employees

Which management style is highly directive but low in supportiveness?

An employer may use a _____________,allowing the employee to determine whether or not to maintain employment.

The New Human Resource Management Process

Strategy-Driven Human Resource Management

The Legal Environment and Diversity Management

Matching Employees With Jobs

Recruiting Job Candidates

Selecting New Employees

Training, learning, Talent Management and Development

Performance Management and Appraisal

Employee and Labor Relations

Compensation Management

Incentive Pay

Employee Benefits

Workplace Safety, Health, and Security

Organizational Ethics, sustainability and Social Responsibility

Global Issues for Human Resource Managers

Filters

Exam 9: Rights and Employee Development

Top managers are inclined to ________ in order to obtain a competitive advantage.

___________ is needed when performance falls below aspirational levels.

Because younger employees are so tech savvy,their social media use during the workday does not affect their productivity.

Krista,over her objections,was required by her boss to do something that was significantly against her own values and societal norms.Her supervisor is violating which employee right?

Stephanie really does not care if she makes the goal of opening new retail charge accounts during her shift. Stephanie is an example of which type of problem employee?

Once the initial determination about termination is made we should subject the evidence to a review by another organizational manager.

What is a code of conduct?

Acme Global's ________ states that employees will treat one another with respect,be professional and ethical at all times,and always protect confidential information.

Briefly describe the coaching process and how it is used.

The secondary objective of coaching,counseling,and discipline is to change behavior.

What are the steps,in order,to the Coaching Model?

Identify the rights that management has in modern organizations.

Managers should not give advice on how to solve personal problems such as a relationship difficulty.In such cases,the appropriate thing to do would be to refer the employee to a ___________ if one were available.

To overcome resistance to change,management must:

The ability to lead is perhaps the most important skill for any manager.

Problem employees have a _______ effect on performance.

The _________ style is appropriate when interacting with low-capability employees

Which management style is highly directive but low in supportiveness?

An employer may use a _____________,allowing the employee to determine whether or not to maintain employment.

The New Human Resource Management Process

Strategy-Driven Human Resource Management

The Legal Environment and Diversity Management

Matching Employees With Jobs

Recruiting Job Candidates

Selecting New Employees

Training, learning, Talent Management and Development

Performance Management and Appraisal

Employee and Labor Relations

Compensation Management

Incentive Pay

Employee Benefits

Workplace Safety, Health, and Security

Organizational Ethics, sustainability and Social Responsibility

Global Issues for Human Resource Managers

Filters