Exam 9: Rights and Employee Development

What is the first step in building an effective work team?

As part of the "summarize and follow-up" step in the discipline model,it is important to ___________.

The most important thing in a successful interaction between a coach and a recipient is an understanding of the ___________ and not the culture that he or she comes from.

Every employee in the organization has a right to be protected from harm to the best of the organization's ability,except in risky job like coalmining and firefighting.

The employee right that says that each employee has the right to be protected from harm to the best of the organization's ability is:

Cliessa was suspended from work for two weeks without pay for smoking a cigarette in the bathroom.This was her first infraction on the company's new "no smoking" on-site policy.The discipline of Cliessa appears to violate the __________ rule for effective discipline.

If the rule was reasonable and the employee should have been expected to act a certain way,the employer meets a portion of the just cause test.

Which management style is known as the laissez-faire or hands-off style?

Coaching,counseling,and disciplining will always transform a problem individual into a productive employee.

Angeline manages a group of employees who she knows have the ability to perform,but who also feel like their performance doesn't matter much to the success of the company,and are therefore not concerned with doing a great job.Angeline may want to approach this group using a ______management style to improve their collective performance.

Employees can use ________ when blowing the whistle about illegal activities involving the company or other employees.

Maryann has been returning from her lunch break 30 minutes late for the past two weeks.When you confront her about it,she points out that everyone,including you,takes long lunches and makes up the half hour later in the day.The discipline of Maryann appears to violate the __________ rule for effective discipline.

Steven was fired from his job after three years of good performance.His boss simply said that the organization was changing and did not need Steven's work any longer.This type of firing is likely acceptable under the doctrine of __________.

Part of Sabrina's job as a cashier is to answer customers' questions and provide information on products.Her manager has noted that she cannot answer most questions and is sullen with most customers.According to situational management,her manager should use a(n)________ management style to manage Maria's performance problem.

People tend to use the terms manager and leader interchangeably because the terms actually mean the same thing.

You can create a win-win situation by providing incentives for change to your employees.

Which of the following would be a privilege for U.S.citizens and not a right?

When a manager focuses on directing and controlling behavior to ensure that tasks are completed and closely oversees employee performance,he or she is exhibiting ___________.

A privilege must be earned while a right is provided to the individual by society.

Kelsey received a written warning after she slowed the production line twice last week when she could not keep up with her section.This happened at least four times the previous week to Sar a.However,Sara only got an oral warning.The discipline of Kelsey appears to violate the __________ rule for effective discipline.