Exam 1: Management and Its History

An important part of controlling is monitoring and measuring progress.

Dongfang has recently moved up to shift manager at Common Grounds,a popular local coffee shop.When she was a barista,she greatly enjoyed talking to the customers about different grounds of coffee and creating new drinks for her regular customers.When her replacement,Holly,started,Dongfang continued to talk to the customers about the different coffees while Holly was relegated to steaming the milk.Dongfang is spending time on ____________.

Anna Mia is excited about studying the behavioral science approach in her Principles of Management class.She feels well prepared to study this approach because she has already taken classes in ________,__________,and __________.

Dillon has excellent decision making skills.These skills will be required if Dillon wishes to one day become a ___________ manager.

A _________ __________ coordinates employees and other resources across several functional departments to accomplish a specific goal or task.

Emilio has studied Chester Barnard's work on authority and power distributions in organizations.Emilio has now become aware of the _________ that make up the informal organization within his company's formal organization.

The Father of Scientific Management was _________.

After three people developed food poisoning after having coffee at Common Grounds,Dongfang gave an interview to the local news to discuss the shipment of tainted milk that had arrived as the store the previous day.Dongfang is acting as a ________________.

Another name for a team leader is a ________ _________.

Viewing the organization as a whole and the interrelationship of its parts defines __________.

The systems theory of management focuses on individual systems and how they work.

The four management functions include the following except ____________.

Which type of skills is necessary according to systems theorists?

The focus on the job and management functions in order to determine the best way to manage in all organizations is _______________.

Three friends,Saad,Shaheena,and Syddarth,all started at Plastico the same day.After Saad was promoted to mid-manager,he called upon Shaheena to aid him in training other employees in the inventory management system.Saad has recognized he is weak in _____________ skills.

The aim of Weber's bureaucracy concept was to develop _______ to ensure that employees were treated fairly.

In a learning organization,all employees are involved in _________.

Planning includes all of the following roles except _________.

Describe the different skills needed at each of the three management levels.

Classifications of management approaches are also referred to as ___________.