Exam 14: Managing Control Systems, finances, and People

It is more valuable for businesses to focus on increasing revenues,rather than reduce expenses,in order to maximize profit.For this reason,the __________ is the most important budget.

An Operations Performance Report is a useful tool in what step of the control systems process?

An investment banker would look at the __________ to determine how much revenue and profit a prospective company had for any given time period.

What would you recommend to someone who is starting to save for retirement with their company's 401 (k)program?

What do you need to be prepared to do the job right?

All of the following are examples of standing plans except:

The difference between pro forma statements and financial statements is that pro forma statements report past results while the financial statements project future results.

As a manager,it is your job to have employees meet __________ and standards and to follow the rules.

A capital expenditures budget is a forecast of total operating spending for the year.

_________ dictates what an employee should and should not do?

_________ is the process of monitoring progress and taking corrective action when needed to ensure that objectives are achieved.

Employees will always resist the change of new standards in the workplace.

Preliminary control is used to _____________?

As a manager of a department store,if you were to go into the store unexpectedly and talking to customers and employees would be a counterproductive action.

Which of the following is not part of the discipline model?

Sloan is currently training Shelby on the proper way to deliver drinks to a table.Sloan is telling Shelby that when there appears to be a child under the age of 5,she should by default bring the drink in a cup with a lid and straw to minimize the risk of spills.Which stage of coaching is Sloan using?

______________ is necessary when preliminary and concurrent controls have failed.

What are the three categories of control frequencies how often are they used?

The main difference between pro forma statements and financial statements is that pro forma statements__________.

XYZ Corp's customer satisfaction is slowly declining.What part of the organizational system are they lacking in?