Question 1

Programmed decisions are those that occur in unique situations.

Accepted Answer

A) True 
 B)False  False

Question 2

________________ is the process of suggesting many possible alternatives without evaluation.

Accepted Answer

A) Brainstorming 
B) Consensus Mapping 
C) Clarification 
D) Nominal Grouping 
A) Brainstorming 
B) Consensus Mapping 
C) Clarification 
D) Nominal Grouping A

Question 3

List and describe the six steps in the decision-making model.

Accepted Answer

Classifying and defining the problem or opportunity: This involves looking at the previous situation and determining what exactly the problem is,and what the end goal of this change would be.
Objectives and criteria: This goes deeper into the opportunity of this change,and the outcome that we truly want more the decision-making change we are trying to enact.
Generating creative and innovate alternatives: While there might be a desire outcome to a problem,there are often many different alternatives that are available,and it is important to explore these alternatives.For example,one might be able to find a cheaper or more efficient alternative than initially anticipated.
Analyzing of the different alternatives: This step is the actual process of determining what the different alternatives outcomes would be,and whether they would in fact,for example,save money or increase efficiency,and to what extent.
Planning and implementing stage: This stage is vitally important,as it really sets the stage within your organization,determining whether or not your team is onboard,and making sure that the decision that is make is implementing within the organization correctly and properly.
Controlling the decision: This comes as a constant within the organization to allow for a change to remain implemented,and not lose ground as time goes on.This stage allows for feedback to being,in order to start the decision making process again from the defining of new problems.

Question 4

Which of the following quotes would not cause problems when promoting creativity?

Accepted Answer

A) "We have never done something like that before." 
B) "That is not in the budget." 
C) "Let's have an open discussion about ideas." 
D) "Let's form a committee." 
A) "We have never done something like that before." 
B) "That is not in the budget." 
C) "Let's have an open discussion about ideas." 
D) "Let's form a committee."

Question 5

____________ is the final stage in the creative process.

Accepted Answer

A) Clarification 
B) Preparation 
C) Evaluation 
D) Illumination 
A) Clarification 
B) Preparation 
C) Evaluation 
D) Illumination

Question 6

You are a regional manager who is looking to hire a new store manager for Dallas Roadhouse,a popular steakhouse.You have a pile of 50 applications but only want to interview the top four applicants.You have already defined your problem and your objective is to hire and train a new manager within one month.What would not be considered a "Must" criteria?

Accepted Answer

A) Have strong conflict management skills 
B) Have restaurant management experience 
C) College Degree 
D) Ability to work with others 
A) Have strong conflict management skills 
B) Have restaurant management experience 
C) College Degree 
D) Ability to work with others

Question 7

What should you do if you are controlling the decision and the implementation is not going as planned?

Accepted Answer

A) Let somebody else take over 
B) Ignore the problem and continue 
C) Let the issue work itself out 
D) Backtrack to prior steps to take corrective action 
A) Let somebody else take over 
B) Ignore the problem and continue 
C) Let the issue work itself out 
D) Backtrack to prior steps to take corrective action

Question 8

Setting objectives in the decision making model helps because it

Accepted Answer

A) Increases commitment to solving the problem 
B) Keeps the group on task 
C) Sets a standard for the solution 
D) Automatically generates alternatives 
A) Increases commitment to solving the problem 
B) Keeps the group on task 
C) Sets a standard for the solution 
D) Automatically generates alternatives

Question 9

Which of the following is NOT an example of product innovation?

Accepted Answer

A) iPad Mini 
B) Samsung Galaxy s4 
C) 2015 Nike Hyperdunks 
D) Original Apple iPhone 
A) iPad Mini 
B) Samsung Galaxy s4 
C) 2015 Nike Hyperdunks 
D) Original Apple iPhone

Question 10

Programmed decisions are those that arise in recurring or routine situations.

Accepted Answer

A) True 
 B)False

Question 11

________ decisions made by managers fail to solve the problems they are aimed at solving.

Accepted Answer

A) Some 
B) None 
C) All 
D) Half 
A) Some 
B) None 
C) All 
D) Half

Question 12

Nikki is a teacher at the local high school,and often has students coming to her asking for advice on a multitude of things.When this happens,she likes to take the time to think of the best response,but will limit her time spent on it to ensure that she is not wasting time thinking in circles.What would her decision-making style best fit under?

Accepted Answer

A) Reflexive decision making style 
B) Reflective decision making style 
C) Consistent decision making style 
D) Influential decision making style 
A) Reflexive decision making style 
B) Reflective decision making style 
C) Consistent decision making style 
D) Influential decision making style

Question 13

A(n)_______________ is used when comparing alternatives in which subjective variables are involved along with statistics and math.

Accepted Answer

A) Pros and cons list 
B) Kepner-Tregoe method analysis 
C) Intuition 
D) Cost-benefit analysis 
A) Pros and cons list 
B) Kepner-Tregoe method analysis 
C) Intuition 
D) Cost-benefit analysis

Question 14

What is the next step after classifying the problem?

Accepted Answer

A) Distinguish the symptoms of the problem 
B) Distinguish the cause of the problem 
C) Solve the problem 
D) Dine the problem 
A) Distinguish the symptoms of the problem 
B) Distinguish the cause of the problem 
C) Solve the problem 
D) Dine the problem

Question 15

When making a bounded decision,the person uses satisficing.

Accepted Answer

A) True 
 B)False

Question 16

_________ involves using a series of confidential questionnaires to refine a solution.

Accepted Answer

A) Synectics 
B) Nominal Grouping 
C) Consensus Mapping 
D) The Delphi Technique 
A) Synectics 
B) Nominal Grouping 
C) Consensus Mapping 
D) The Delphi Technique

Question 17

Which of the following is an example of process innovation?

Accepted Answer

A) iPad Mini 
B) Samsung Galaxy s4 
C) 2015 Nike Hyperdunks 
D) Original Apple iPhone 
A) iPad Mini 
B) Samsung Galaxy s4 
C) 2015 Nike Hyperdunks 
D) Original Apple iPhone

Question 18

What is the difference between quantitative techniques,the Kepner-Tregoe method,and cost-benefit analysis?

Accepted Answer

Quantitative techniques professionalize

Question 19

Which of the following contribute to a decision-making style?

Accepted Answer

A) Number of Siblings 
B) Experiences 
C) Salary 
D) Team members 
A) Number of Siblings 
B) Experiences 
C) Salary 
D) Team members

Question 20

Khai is handling customer complaints after a new product had to be recalled because serious defects.What kind of decision is best for this situation?

Accepted Answer

A) Programmed decision 
B) Non-programmed decision 
C) Risky decision 
D) Uncertain decision 
A) Programmed decision 
B) Non-programmed decision 
C) Risky decision 
D) Uncertain decision

Programmed decisions are those that occur in unique situations.

________________ is the process of suggesting many possible alternatives without evaluation.

List and describe the six steps in the decision-making model.

Which of the following quotes would not cause problems when promoting creativity?

____________ is the final stage in the creative process.

What should you do if you are controlling the decision and the implementation is not going as planned?

Setting objectives in the decision making model helps because it

Which of the following is NOT an example of product innovation?

Programmed decisions are those that arise in recurring or routine situations.

________ decisions made by managers fail to solve the problems they are aimed at solving.

A(n)_______________ is used when comparing alternatives in which subjective variables are involved along with statistics and math.

What is the next step after classifying the problem?

When making a bounded decision,the person uses satisficing.

_________ involves using a series of confidential questionnaires to refine a solution.

Which of the following is an example of process innovation?

What is the difference between quantitative techniques,the Kepner-Tregoe method,and cost-benefit analysis?

Which of the following contribute to a decision-making style?

Khai is handling customer complaints after a new product had to be recalled because serious defects.What kind of decision is best for this situation?

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters

Exam 4: Creative Problem Solving and Decision Making

Programmed decisions are those that occur in unique situations.

________________ is the process of suggesting many possible alternatives without evaluation.

List and describe the six steps in the decision-making model.

Which of the following quotes would not cause problems when promoting creativity?

____________ is the final stage in the creative process.

What should you do if you are controlling the decision and the implementation is not going as planned?

Setting objectives in the decision making model helps because it

Which of the following is NOT an example of product innovation?

Programmed decisions are those that arise in recurring or routine situations.

________ decisions made by managers fail to solve the problems they are aimed at solving.

A(n)_______________ is used when comparing alternatives in which subjective variables are involved along with statistics and math.

What is the next step after classifying the problem?

When making a bounded decision,the person uses satisficing.

_________ involves using a series of confidential questionnaires to refine a solution.

Which of the following is an example of process innovation?

What is the difference between quantitative techniques,the Kepner-Tregoe method,and cost-benefit analysis?

Which of the following contribute to a decision-making style?

Khai is handling customer complaints after a new product had to be recalled because serious defects.What kind of decision is best for this situation?

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters