Question 1

Low literary levels have a detrimental impact on Canadian companies' ability to compete in a global environment.

Accepted Answer

A) True 
 B)False

Question 2

Organizations that have introduced essential skills training have realized improvements in productivity,morale,and a noticeable increase in absenteeism.

Accepted Answer

A) True 
 B)False

Question 3

You have been asked to recommend a targeted and structured training program to ensure new employees are introduced to and support the current corporate culture.Which of the following is likely to be your recommendation

Accepted Answer

A) cross-cultural training 
B) basic skills training 
C) orientation training 
D) team training 
A) cross-cultural training 
B) basic skills training 
C) orientation training 
D) team training

Question 4

a)Describe health and safety training and identify at least six things that should be included in a health and safety training program.
b)Why should Canadian organizations make health and safety training a strategic priority

Accepted Answer

a)Health and safety training is focused

Question 5

Organizations that offer excellent customer service also tend to spend less on customer service training.This is a result of having hiring strategies that identify employees with customer-centric skills.

Accepted Answer

A) True 
 B)False

Question 6

According to the Conference Board of Canada,what percentage of Canadians do not read well enough to meet day-to-day needs

Accepted Answer

A) 29 percent 
B) 36 percent 
C) 42 percent 
D) 58 percent 
A) 29 percent 
B) 36 percent 
C) 42 percent 
D) 58 percent

Question 7

A manufacturing company has just been retrofitted with the latest in computer-assisted assembly systems.Which of the following terms best describes the general type of training employees are likely to receive

Accepted Answer

A) essential skills training 
B) technical skills training 
C) total quality training 
D) six-sigma training 
A) essential skills training 
B) technical skills training 
C) total quality training 
D) six-sigma training

Question 8

Your organization is experiencing increasing costs associated with work-related injuries.You have been tasked with developing a training program focusing on how to reduce work-related injuries.Which of the following training methods is likely to be less effective

Accepted Answer

A) behaviour modelling 
B) simulations 
C) hands-on training 
D) lectures 
A) behaviour modelling 
B) simulations 
C) hands-on training 
D) lectures

Question 9

Which of the following is NOT a main goal of diversity training

Accepted Answer

A) comply with federal labour regulations 
B) raise awareness about diversity issues 
C) change behaviours 
D) reduce biases 
A) comply with federal labour regulations 
B) raise awareness about diversity issues 
C) change behaviours 
D) reduce biases

Question 10

Which of the following statements is supported by material presented in the textbook relating to the current level of health and safety training in Canada

Accepted Answer

A) Canadian companies spend more on safety training than any other industrialized country 
B) Canadians simply do not receive adequate safety training 
C) only one in two Canadians received adequate health and safety training 
D) studies appear to indicate a negative relationship between health and safety training levels and safety performance by Canadian companies 
A) Canadian companies spend more on safety training than any other industrialized country 
B) Canadians simply do not receive adequate safety training 
C) only one in two Canadians received adequate health and safety training 
D) studies appear to indicate a negative relationship between health and safety training levels and safety performance by Canadian companies

Question 11

Sales professionals are being trained to focus on becoming strategic partners,focusing on enhanced relationships while offering customer-centric solutions.

Accepted Answer

A) True 
 B)False

Question 12

According to the Conference Board of Canada,47 percent of Canadian organizations provide diversity training to employees.

Accepted Answer

A) True 
 B)False

Question 13

At EllisDon,what are managers encouraged to do with new employees at the two-month point

Accepted Answer

A) work in concert to develop a performance contract 
B) sit down for an informal meeting 
C) provide the HR department with a preliminary performance evaluation 
D) sit down for a review of HR-related policies and procedures 
A) work in concert to develop a performance contract 
B) sit down for an informal meeting 
C) provide the HR department with a preliminary performance evaluation 
D) sit down for a review of HR-related policies and procedures

Question 14

Which of the following statements best describes the concept of essential skills training

Accepted Answer

A) providing employees with the basic skills to perform their jobs and adapt to change 
B) providing employees with the essential skills to facilitate corporate objectives 
C) providing employees with essential interpersonal skills training 
D) providing employees with the essential technical training 
A) providing employees with the basic skills to perform their jobs and adapt to change 
B) providing employees with the essential skills to facilitate corporate objectives 
C) providing employees with essential interpersonal skills training 
D) providing employees with the essential technical training

Question 15

In addition to improving communication skills,the orientation program at North York General Hospital was designed to help new nurses become more comfortable working side by side with community outreach workers

Accepted Answer

A) True 
 B)False

Question 16

The cost of workplace injuries in Canada is estimated to exceed $12 billion a year.

Accepted Answer

A) True 
 B)False

Question 17

Describe the components that should be included in an effective ethics training program.

Accepted Answer

Ethics training programs must be mandato

Question 18

Formal orientation and training programs are one of the main methods used by organizations to socialize new employees.

Accepted Answer

A) True 
 B)False

Question 19

Sexual harassment training fundamentally attempts to create a strong understanding for what may constitute sexual harassment in the workplace.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is NOT a component of WHMIS training for employees

Accepted Answer

A) identify WHMIS hazard symbols 
B) read and apply information on the MSDS 
C) practise clean-up techniques for hazardous chemicals 
D) read WHMIS supplier and workplace labels 
A) identify WHMIS hazard symbols 
B) read and apply information on the MSDS 
C) practise clean-up techniques for hazardous chemicals 
D) read WHMIS supplier and workplace labels

Low literary levels have a detrimental impact on Canadian companies' ability to compete in a global environment.

Organizations that have introduced essential skills training have realized improvements in productivity,morale,and a noticeable increase in absenteeism.

You have been asked to recommend a targeted and structured training program to ensure new employees are introduced to and support the current corporate culture.Which of the following is likely to be your recommendation

a)Describe health and safety training and identify at least six things that should be included in a health and safety training program. b)Why should Canadian organizations make health and safety training a strategic priority

Organizations that offer excellent customer service also tend to spend less on customer service training.This is a result of having hiring strategies that identify employees with customer-centric skills.

According to the Conference Board of Canada,what percentage of Canadians do not read well enough to meet day-to-day needs

A manufacturing company has just been retrofitted with the latest in computer-assisted assembly systems.Which of the following terms best describes the general type of training employees are likely to receive

Your organization is experiencing increasing costs associated with work-related injuries.You have been tasked with developing a training program focusing on how to reduce work-related injuries.Which of the following training methods is likely to be less effective

Which of the following is NOT a main goal of diversity training

Which of the following statements is supported by material presented in the textbook relating to the current level of health and safety training in Canada

Sales professionals are being trained to focus on becoming strategic partners,focusing on enhanced relationships while offering customer-centric solutions.

According to the Conference Board of Canada,47 percent of Canadian organizations provide diversity training to employees.

At EllisDon,what are managers encouraged to do with new employees at the two-month point

Which of the following statements best describes the concept of essential skills training

In addition to improving communication skills,the orientation program at North York General Hospital was designed to help new nurses become more comfortable working side by side with community outreach workers

The cost of workplace injuries in Canada is estimated to exceed $12 billion a year.

Describe the components that should be included in an effective ethics training program.

Formal orientation and training programs are one of the main methods used by organizations to socialize new employees.

Sexual harassment training fundamentally attempts to create a strong understanding for what may constitute sexual harassment in the workplace.

Which of the following is NOT a component of WHMIS training for employees

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Management and Leadership Development

The Evolution and Future of Training and Development

Filters

Exam 13: Training Programs

Low literary levels have a detrimental impact on Canadian companies' ability to compete in a global environment.

Organizations that have introduced essential skills training have realized improvements in productivity,morale,and a noticeable increase in absenteeism.

You have been asked to recommend a targeted and structured training program to ensure new employees are introduced to and support the current corporate culture.Which of the following is likely to be your recommendation

a)Describe health and safety training and identify at least six things that should be included in a health and safety training program. b)Why should Canadian organizations make health and safety training a strategic priority

Organizations that offer excellent customer service also tend to spend less on customer service training.This is a result of having hiring strategies that identify employees with customer-centric skills.

According to the Conference Board of Canada,what percentage of Canadians do not read well enough to meet day-to-day needs

A manufacturing company has just been retrofitted with the latest in computer-assisted assembly systems.Which of the following terms best describes the general type of training employees are likely to receive

Your organization is experiencing increasing costs associated with work-related injuries.You have been tasked with developing a training program focusing on how to reduce work-related injuries.Which of the following training methods is likely to be less effective

Which of the following is NOT a main goal of diversity training

Which of the following statements is supported by material presented in the textbook relating to the current level of health and safety training in Canada

Sales professionals are being trained to focus on becoming strategic partners,focusing on enhanced relationships while offering customer-centric solutions.

According to the Conference Board of Canada,47 percent of Canadian organizations provide diversity training to employees.

At EllisDon,what are managers encouraged to do with new employees at the two-month point

Which of the following statements best describes the concept of essential skills training

In addition to improving communication skills,the orientation program at North York General Hospital was designed to help new nurses become more comfortable working side by side with community outreach workers

The cost of workplace injuries in Canada is estimated to exceed $12 billion a year.

Describe the components that should be included in an effective ethics training program.

Formal orientation and training programs are one of the main methods used by organizations to socialize new employees.

Sexual harassment training fundamentally attempts to create a strong understanding for what may constitute sexual harassment in the workplace.

Which of the following is NOT a component of WHMIS training for employees

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Management and Leadership Development

The Evolution and Future of Training and Development

Filters