Exam 6: Understanding the Management Process

A former CEO at International Telephone and Telegraph had a reputation for publicly humiliating subordinates who annoyed or disappointed him. This manager obviously needed to improve his ____ skills.

In the entrepreneurial style of leadership in an organization, leaders take responsibility for the success or failure of their firm.

What are the most important skills needed by a successful manager in today's business world?

An organization's most important resource is its ____ resources.

Which of the three leadership styles described in the textbook is the most effective? Support your position.

Achieving a balance between competing and conflicting goals is called optimization.

Common titles for middle managers are office managers and supervisors.

Which of the following is not a step in the decision-making process?

Saul Marsiana is the office manager at Beltry, James, and Gwyn Associates. It would be accurate to say that Saul is a(n) ____ manager.

Grant is a division manager for a large chemical company. He frequently works to implement the strategies set by the CEO and supervises the activities of the supervisors under him. Grant is a ____ manager.

Heather is in charge of ensuring that the processes at her bank run smoothly so that the business will be able to provide its services efficiently and effectively. Heather is a(n) ____ manager.

In the last stage of the decision-making process, managers may decide to

A SWOT analysis is an identification and evaluation of a firm's strengths, weaknesses, ___, and threats.

Zappos "Be real and use your best judgment" statement refers to the company's social-media policy for employees.

All of the following are reasons for a greater focus on quality by U.S. firms except

Harrington Golf Co. states that it will double its employee staff and decrease its advertising budget by 25 percent in order to keep up with its high customer demand. This is part of its ____ plan.

The ___ leadership style tends to take initiative and be visionary.

The CEO's role at General Electric requires him to spend a great deal of time on planning. This indicates that he is a(n) ____ manager.

A(n) ____ is a type of plan designed to implement tactical plans.

Brenda Simpson is in charge of designing the production layout for a new Saturn plant and also in charge of converting materials into products at the plant. Brenda is a(n) ____ manager.