Exam 6: Understanding the Management Process

Coordinating people and the other resources of an organization to achieve the goals of the organization is the process of

Making a successful sales presentation or holding an effective press conference takes quality communication skills.

Mt. Hatamus Community College strives to provide education services to its local citizens. This action represents its mission.

If Southwest Airlines closely evaluates the products and processes of United Airlines with the intent of improving quality among their own products and practices, Southwest is using

Management can achieve its goals by coordinating what four types of resources?

Managers who create and manage systems that convert resources into goods and services are known as ____ managers.

Implementing a decision requires time, planning, and

When Robert Keening became the president of Snow Bird Airlines, he began meeting with groups of employees to get their opinions on how to turn around the airline's declining sales. This part of the decision-making process is an example of

When the management of a large grocery store heard that Walmart might be coming to town, they developed alternative courses of action they could take if their competitive landscape changed. What type of plan did they develop?

____ is called the first management function because all other management functions depend on it.

The broadest set of plans developed as a guide for major policy setting and decision making is called a(n)

The chief executive officer of Chrysler provides his organization with leadership and overall guidance, and he is generally responsible for interpreting the organization's mission. He would be most properly classified as a(n) ____ manager.

As Kyle conducts his annual evaluations of his employees, he notices that MariElena and Debbie have both been less productive since they were relocated in the same department. Kyle is in what stage of the managerial decision-making process?

Controlling is the process of evaluating and regulating ongoing activities to ensure achievement of goals.

Top managers rely a great deal on technical skills.

The process of establishing an organization's major goals and objectives and allocating the resources to achieve them is called tactical planning.

Goals are established for only one year at a time.

A manager who coordinates the activities of operating employees is a(n) ____ manager.

When looking at the company's sales figures, Marta sees that her salespeople have not achieved high sales in Japan. She is at what stage in the managerial decision-making process?

Involving subordinates in decision making and in the assignment of tasks is the participative style of leadership.