Question 1

One of the best ways for top managers to hear what others feel and think is through:

Accepted Answer

A)  company hotlines 
B)  surprise visits 
C)  survey feedback 
D)  frequent informal meetings 
E)  participative management 
A)  company hotlines 
B)  surprise visits 
C)  survey feedback 
D)  frequent informal meetings 
E)  participative management D

Question 2

The __________ is the system of official channels that carry organizationally approved messages and information.

Accepted Answer

A)  downward communication channel 
B)  upward communication channel 
C)  horizontal communication channel 
D)  formal communication channel 
E)  informal communication channel 
A)  downward communication channel 
B)  upward communication channel 
C)  horizontal communication channel 
D)  formal communication channel 
E)  informal communication channel D

Question 3

The first thing that managers need to recognize when communicating feedback one-on-one to employees is that feedback can be:

Accepted Answer

A)  constructive or destructive 
B)  bureaucratic or participative 
C)  regulated or unregulated 
D)  formalized or unformalized 
E)  extrinsic or intrinsic 
A)  constructive or destructive 
B)  bureaucratic or participative 
C)  regulated or unregulated 
D)  formalized or unformalized 
E)  extrinsic or intrinsic A

Question 4

__________ is the withholding of information about organizational problems or issues by employees.

Accepted Answer

A)  Organizational silence 
B)  Organizational filtering 
C)  Negative grapevining 
D)  Lower-level filtering 
E)  Communication shutdown 
A)  Organizational silence 
B)  Organizational filtering 
C)  Negative grapevining 
D)  Lower-level filtering 
E)  Communication shutdown

Question 5

In the __________ type of grapevine communication network, one "highly connected" individual shares information with many other managers and workers.

Accepted Answer

A)  star chain 
B)  gossip chain 
C)  cluster chain 
D)  leader chain 
E)  linear 
A)  star chain 
B)  gossip chain 
C)  cluster chain 
D)  leader chain 
E)  linear

Question 6

The three formal communication channels in organizations are categorized as:

Accepted Answer

A)  downward, horizontal, and upward 
B)  hierarchical, functional, and organizational 
C)  horizontal, vertical, and grapevine 
D)  upward, dyadic, and downward 
E)  vertical, horizontal, and dyadic 
A)  downward, horizontal, and upward 
B)  hierarchical, functional, and organizational 
C)  horizontal, vertical, and grapevine 
D)  upward, dyadic, and downward 
E)  vertical, horizontal, and dyadic

Question 7

The steps in the basic perception process include all of the following EXCEPT:

Accepted Answer

A)  attention 
B)  organization 
C)  analysis 
D)  interpretation 
E)  retention 
A)  attention 
B)  organization 
C)  analysis 
D)  interpretation 
E)  retention

Question 8

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

Accepted Answer

A) True 
 B)False

Question 9

In which of the following cases would written communication be preferable to oral communication?

Accepted Answer

A)  when immediate feedback is needed 
B)  when messages are complex and ambiguous 
C)  when messages are emotion laden 
D)  when messages are very simple 
E)  when paralanguage is required 
A)  when immediate feedback is needed 
B)  when messages are complex and ambiguous 
C)  when messages are emotion laden 
D)  when messages are very simple 
E)  when paralanguage is required

Question 10

In the perceptual process, apprehension is the process of remembering interpreted information.

Accepted Answer

A) True 
 B)False

Question 11

In the model of the communication process, __________ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.

Accepted Answer

A)  encoding 
B)  noise 
C)  transmission 
D)  Feedback to sender 
E)  the communication medium 
A)  encoding 
B)  noise 
C)  transmission 
D)  Feedback to sender 
E)  the communication medium

Question 12

__________ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.

Accepted Answer

A)  Downward guidance 
B)  Coaching 
C)  Counseling 
D)  Leading 
E)  Supportive supervision 
A)  Downward guidance 
B)  Coaching 
C)  Counseling 
D)  Leading 
E)  Supportive supervision

Question 13

__________ is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes).

Accepted Answer

A)  Closure 
B)  A defensive bias 
C)  A self-serving bias 
D)  The fundamental attribution error 
E)  Overreward 
A)  Closure 
B)  A defensive bias 
C)  A self-serving bias 
D)  The fundamental attribution error 
E)  Overreward

Exam 15: Managing Communication: Part B

One of the best ways for top managers to hear what others feel and think is through:

The __________ is the system of official channels that carry organizationally approved messages and information.

The first thing that managers need to recognize when communicating feedback one-on-one to employees is that feedback can be:

__________ is the withholding of information about organizational problems or issues by employees.

In the __________ type of grapevine communication network, one "highly connected" individual shares information with many other managers and workers.

The three formal communication channels in organizations are categorized as:

The steps in the basic perception process include all of the following EXCEPT:

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

In which of the following cases would written communication be preferable to oral communication?

In the perceptual process, apprehension is the process of remembering interpreted information.

In the model of the communication process, __________ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.

__________ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.

__________ is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes).

Management

Management: Part A

Management: Part B

History of Management

History of Management: Part A

History of Management: Part B

Organizational Environments and Cultures

Organizational Environments and Cultures: Part A

Organizational Environments and Cultures: Part B

Ethics and Social Responsibility

Ethics and Social Responsibility: Part A

Ethics and Social Responsibility: Part B

Planning and Decision Making

Planning and Decision Making: Part A

Planning and Decision Making: Part B

Organizational Strategy

Organizational Strategy: Part A

Organizational Strategy: Part B

Innovation and Change

Innovation and Change: Part A

Innovation and Change: Part B

Global Management

Global Management: Part A

Global Management: Part B

Designing Adaptive Organizations

Designing Adaptive Organizations: Part A

Designing Adaptive Organizations: Part B

Managing Teams

Managing Teams: Part A

Managing Teams: Part B

Managing Human Resource Systems

Managing Human Resource Systems: Part A

Managing Human Resource Systems: Part B

Managing Individuals and a Diverse Work Force

Managing Individuals and a Diverse Work Force: Part A

Managing Individuals and a Diverse Work Force: Part B

Motivation

Motivation: Part A

Motivation: Part B

Leadership

Leadership: Part A

Leadership: Part B

Managing Communication

Managing Communication: Part A

Control

Control: Part A

Control: Part B

Managing Information

Managing Information: Part A

Managing Information: Part B

Managing Service and Manufacturing Operations

Managing Service and Manufacturing Operations: Part A

Managing Service and Manufacturing Operations: Part B

Filters