Question 1

Concertive control produces less stress for workers than bureaucratic control.

Accepted Answer

A) True 
 B)False  False

Question 2

The basic control process begins with:

Accepted Answer

A)  either benchmarking or keystoning 
B)  the establishment of clear standards of performance 
C)  the comparison of actual performance to expected performance 
D)  problem identification 
E)  determining what corrective action will be if actual performance does not equal or exceed expected performance 
A)  either benchmarking or keystoning 
B)  the establishment of clear standards of performance 
C)  the comparison of actual performance to expected performance 
D)  problem identification 
E)  determining what corrective action will be if actual performance does not equal or exceed expected performance B

Question 3

In terms of the basic methods of control, __________ control is an improvement over __________ control because it attempts to eliminate or shorten the delay between performance and feedback about the performance.

Accepted Answer

A)  feedback; concurrent 
B)  concurrent; feedback 
C)  feedback; feedforward 
D)  feedforward; feedback 
E)  concurrent; stasis 
A)  feedback; concurrent 
B)  concurrent; feedback 
C)  feedback; feedforward 
D)  feedforward; feedback 
E)  concurrent; stasis B

Question 4

__________ is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.

Accepted Answer

A)  Optimization 
B)  Customer churn 
C)  Balanced scorecard 
D)  Customer defection 
E)  Financial ratio analysis 
A)  Optimization 
B)  Customer churn 
C)  Balanced scorecard 
D)  Customer defection 
E)  Financial ratio analysis

Question 5

Normative controls should be used when:

Accepted Answer

A)  cause-and-effect relationships are clear 
B)  workers have been taught self-control skills 
C)  responsibility for task accomplishment is given to autonomous work groups 
D)  it is necessary to standardize all operations 
E)  organizational culture, values, and beliefs are strong 
A)  cause-and-effect relationships are clear 
B)  workers have been taught self-control skills 
C)  responsibility for task accomplishment is given to autonomous work groups 
D)  it is necessary to standardize all operations 
E)  organizational culture, values, and beliefs are strong

Question 6

One significant advantage of economic value added (EVA) is that it clearly specifies what managers should or should not do to improve financial performance.

Accepted Answer

A) True 
 B)False

Question 7

__________ control regulates workers' performances on the job, while __________ control measures the results of their efforts.

Accepted Answer

A)  Input; behavior 
B)  Motivation; output 
C)  Concertive; normative 
D)  Behavior; output 
E)  Input; output 
A)  Input; behavior 
B)  Motivation; output 
C)  Concertive; normative 
D)  Behavior; output 
E)  Input; output

Question 8

The only dimension needed to measure quality is its conformance to expectations.

Accepted Answer

A) True 
 B)False

Question 9

According to the text, which of the following levels of waste minimization produces the greatest minimization of waste?

Accepted Answer

A)  waste prevention and reduction 
B)  recycle and reuse 
C)  waste treatment 
D)  waste disposal 
E)  waste remarketing 
A)  waste prevention and reduction 
B)  recycle and reuse 
C)  waste treatment 
D)  waste disposal 
E)  waste remarketing

Question 10

Control is an intermittent activity that requires periodic attention from managers once or twice a month.

Accepted Answer

A) True 
 B)False

Exam 16: Control: Part A

Concertive control produces less stress for workers than bureaucratic control.

The basic control process begins with:

In terms of the basic methods of control, __________ control is an improvement over __________ control because it attempts to eliminate or shorten the delay between performance and feedback about the performance.

__________ is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.

Normative controls should be used when:

One significant advantage of economic value added (EVA) is that it clearly specifies what managers should or should not do to improve financial performance.

__________ control regulates workers' performances on the job, while __________ control measures the results of their efforts.

The only dimension needed to measure quality is its conformance to expectations.

According to the text, which of the following levels of waste minimization produces the greatest minimization of waste?

Control is an intermittent activity that requires periodic attention from managers once or twice a month.

Management

Management: Part A

Management: Part B

History of Management

History of Management: Part A

History of Management: Part B

Organizational Environments and Cultures

Organizational Environments and Cultures: Part A

Organizational Environments and Cultures: Part B

Ethics and Social Responsibility

Ethics and Social Responsibility: Part A

Ethics and Social Responsibility: Part B

Planning and Decision Making

Planning and Decision Making: Part A

Planning and Decision Making: Part B

Organizational Strategy

Organizational Strategy: Part A

Organizational Strategy: Part B

Innovation and Change

Innovation and Change: Part A

Innovation and Change: Part B

Global Management

Global Management: Part A

Global Management: Part B

Designing Adaptive Organizations

Designing Adaptive Organizations: Part A

Designing Adaptive Organizations: Part B

Managing Teams

Managing Teams: Part A

Managing Teams: Part B

Managing Human Resource Systems

Managing Human Resource Systems: Part A

Managing Human Resource Systems: Part B

Managing Individuals and a Diverse Work Force

Managing Individuals and a Diverse Work Force: Part A

Managing Individuals and a Diverse Work Force: Part B

Motivation

Motivation: Part A

Motivation: Part B

Leadership

Leadership: Part A

Leadership: Part B

Managing Communication

Managing Communication: Part A

Managing Communication: Part B

Control

Control: Part B

Managing Information

Managing Information: Part A

Managing Information: Part B

Managing Service and Manufacturing Operations

Managing Service and Manufacturing Operations: Part A

Managing Service and Manufacturing Operations: Part B

Filters

In terms of the basic methods of control, control is an improvement over control because it attempts to eliminate or shorten the delay between performance and feedback about the performance.

control regulates workers' performances on the job, while control measures the results of their efforts.