Question 1

Resistance to change results from organizational factors, such as the absence of promotion guidelines, bonuses, and praise.

Accepted Answer

A) True 
 B)False  False

Question 2

The first stage of organizational decline is:

Accepted Answer

A)  crisis 
B)  inaction 
C)  blinded 
D)  faulty action 
E)  dissolution 
A)  crisis 
B)  inaction 
C)  blinded 
D)  faulty action 
E)  dissolution C

Question 3

A technology __________ begins with the "birth" of a new technology and ends when that technology reaches its limits and "dies" as it is replaced by a newer, substantially better technology.

Accepted Answer

A)  process 
B)  pattern 
C)  cycle 
D)  hierarchy 
E)  continuum 
A)  process 
B)  pattern 
C)  cycle 
D)  hierarchy 
E)  continuum C

Question 4

Which of the following is one of the three steps in the basic process of managing organizational change outlined by Kurt Lewin?

Accepted Answer

A)  unfreezing 
B)  organizational dialogue 
C)  change definition 
D)  incremental change 
E)  change mentoring 
A)  unfreezing 
B)  organizational dialogue 
C)  change definition 
D)  incremental change 
E)  change mentoring

Question 5

The same techniques for managing innovation work equally as well after technological discontinuities as during periods of incremental change.

Accepted Answer

A) True 
 B)False

Question 6

The General Electric workout is a special kind of:

Accepted Answer

A)  activity-oriented change 
B)  results-driven change 
C)  generational change 
D)  vision-driven change 
E)  resources-driven change 
A)  activity-oriented change 
B)  results-driven change 
C)  generational change 
D)  vision-driven change 
E)  resources-driven change

Question 7

The __________ approach to managing innovation assumes that innovation is a predictable process made up of a series of steps and that compressing the time it takes to complete those steps can speed up innovation.

Accepted Answer

A)  compression 
B)  milestones 
C)  dialectical 
D)  generational 
E)  prototypical 
A)  compression 
B)  milestones 
C)  dialectical 
D)  generational 
E)  prototypical

Question 8

Patterns of innovation over time that can create sustainable competitive advantage are called:

Accepted Answer

A)  innovation maps 
B)  organization development 
C)  results-driven change 
D)  innovation streams 
E)  cyclical inventions 
A)  innovation maps 
B)  organization development 
C)  results-driven change 
D)  innovation streams 
E)  cyclical inventions

Question 9

Which of the following approaches is aimed at changing large systems, small groups, or individuals?

Accepted Answer

A)  General Electric workout 
B)  the functional approach to change 
C)  organizational development 
D)  results-driven change 
E)  Lewin's change synthesis 
A)  General Electric workout 
B)  the functional approach to change 
C)  organizational development 
D)  results-driven change 
E)  Lewin's change synthesis

Question 10

Which of the following is NOT one of the components of creative work environments?

Accepted Answer

A)  challenging work 
B)  group compensation 
C)  freedom 
D)  supervisory encouragement 
E)  organizational encouragement 
A)  challenging work 
B)  group compensation 
C)  freedom 
D)  supervisory encouragement 
E)  organizational encouragement

Question 11

According to John Kotter's analysis of the errors managers make when leading change, the first and potentially most serious of these errors is:

Accepted Answer

A)  not establishing a great enough sense of urgency 
B)  declaring victory too soon 
C)  not anchoring changes in the corporation's culture 
D)  not removing obstacles to the new vision 
E)  a poorly designed organizational mission 
A)  not establishing a great enough sense of urgency 
B)  declaring victory too soon 
C)  not anchoring changes in the corporation's culture 
D)  not removing obstacles to the new vision 
E)  a poorly designed organizational mission

Exam 7: Innovation and Change: Part B

Resistance to change results from organizational factors, such as the absence of promotion guidelines, bonuses, and praise.

The first stage of organizational decline is:

A technology __________ begins with the "birth" of a new technology and ends when that technology reaches its limits and "dies" as it is replaced by a newer, substantially better technology.

Which of the following is one of the three steps in the basic process of managing organizational change outlined by Kurt Lewin?

The same techniques for managing innovation work equally as well after technological discontinuities as during periods of incremental change.

The General Electric workout is a special kind of:

The __________ approach to managing innovation assumes that innovation is a predictable process made up of a series of steps and that compressing the time it takes to complete those steps can speed up innovation.

Patterns of innovation over time that can create sustainable competitive advantage are called:

Which of the following approaches is aimed at changing large systems, small groups, or individuals?

Which of the following is NOT one of the components of creative work environments?

According to John Kotter's analysis of the errors managers make when leading change, the first and potentially most serious of these errors is:

Management

Management: Part A

Management: Part B

History of Management

History of Management: Part A

History of Management: Part B

Organizational Environments and Cultures

Organizational Environments and Cultures: Part A

Organizational Environments and Cultures: Part B

Ethics and Social Responsibility

Ethics and Social Responsibility: Part A

Ethics and Social Responsibility: Part B

Planning and Decision Making

Planning and Decision Making: Part A

Planning and Decision Making: Part B

Organizational Strategy

Organizational Strategy: Part A

Organizational Strategy: Part B

Innovation and Change

Innovation and Change: Part A

Global Management

Global Management: Part A

Global Management: Part B

Designing Adaptive Organizations

Designing Adaptive Organizations: Part A

Designing Adaptive Organizations: Part B

Managing Teams

Managing Teams: Part A

Managing Teams: Part B

Managing Human Resource Systems

Managing Human Resource Systems: Part A

Managing Human Resource Systems: Part B

Managing Individuals and a Diverse Work Force

Managing Individuals and a Diverse Work Force: Part A

Managing Individuals and a Diverse Work Force: Part B

Motivation

Motivation: Part A

Motivation: Part B

Leadership

Leadership: Part A

Leadership: Part B

Managing Communication

Managing Communication: Part A

Managing Communication: Part B

Control

Control: Part A

Control: Part B

Managing Information

Managing Information: Part A

Managing Information: Part B

Managing Service and Manufacturing Operations

Managing Service and Manufacturing Operations: Part A

Managing Service and Manufacturing Operations: Part B

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