Question 1

The basic control process begins with:

Accepted Answer

A)  either benchmarking or keystoning 
B)  the establishment of clear standards of performance 
C)  the comparison of actual performance to expected performance 
D)  problem identification 
E)  determining what corrective action will be if actual performance does not equal or exceed expected performance 
A)  either benchmarking or keystoning 
B)  the establishment of clear standards of performance 
C)  the comparison of actual performance to expected performance 
D)  problem identification 
E)  determining what corrective action will be if actual performance does not equal or exceed expected performance B

Question 2

Normative controls should be used when:

Accepted Answer

A)  cause-and-effect relationships are clear 
B)  workers have been taught self-control skills 
C)  responsibility for task accomplishment is given to autonomous work groups 
D)  it is necessary to standardize all operations 
E)  organizational culture, values, and beliefs are strong 
A)  cause-and-effect relationships are clear 
B)  workers have been taught self-control skills 
C)  responsibility for task accomplishment is given to autonomous work groups 
D)  it is necessary to standardize all operations 
E)  organizational culture, values, and beliefs are strong E

Question 3

The two types of objective controls managers use are:

Accepted Answer

A)  output and input 
B)  administrative and participative 
C)  self-control and organizational control 
D)  autonomous and individualized 
E)  behavior and output 
A)  output and input 
B)  administrative and participative 
C)  self-control and organizational control 
D)  autonomous and individualized 
E)  behavior and output E

Question 4

__________ is the extent to which it is possible to implement each step in the control process.

Accepted Answer

A)  Control feasibility 
B)  Cybernetic feasibility 
C)  A quasi-control assessment 
D)  A balanced scorecard assessment 
E)  Information management 
A)  Control feasibility 
B)  Cybernetic feasibility 
C)  A quasi-control assessment 
D)  A balanced scorecard assessment 
E)  Information management

Question 5

__________ is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.

Accepted Answer

A)  Optimization 
B)  Customer churn 
C)  Balanced scorecard 
D)  Customer defection 
E)  Financial ratio analysis 
A)  Optimization 
B)  Customer churn 
C)  Balanced scorecard 
D)  Customer defection 
E)  Financial ratio analysis

Question 6

One significant advantage of economic value added (EVA) is that it clearly specifies what managers should or should not do to improve financial performance.

Accepted Answer

A) True 
 B)False

Question 7

In terms of the basic methods of control, __________ control is an improvement over __________ control because it attempts to eliminate or shorten the delay between performance and feedback about the performance.

Accepted Answer

A)  feedback; concurrent 
B)  concurrent; feedback 
C)  feedback; feedforward 
D)  feedforward; feedback 
E)  concurrent; stasis 
A)  feedback; concurrent 
B)  concurrent; feedback 
C)  feedback; feedforward 
D)  feedforward; feedback 
E)  concurrent; stasis

Question 8

Economic value added (EVA) is so important to workers and managers because it:

Accepted Answer

A)  eliminates the need for quantitative motivation 
B)  encourages the use of participative management techniques 
C)  specifies what should be done to improve EVA performance 
D)  creates strategic windows 
E)  shows whether a business or subset of a business is really making a profit 
A)  eliminates the need for quantitative motivation 
B)  encourages the use of participative management techniques 
C)  specifies what should be done to improve EVA performance 
D)  creates strategic windows 
E)  shows whether a business or subset of a business is really making a profit

Question 9

In the traditional control systems used at most companies, __________ measures are used to assess performance and influence behavior.

Accepted Answer

A)  objective control 
B)  customer 
C)  value/quality 
D)  quality/profit 
E)  concertive control 
A)  objective control 
B)  customer 
C)  value/quality 
D)  quality/profit 
E)  concertive control

Question 10

Benchmarking is the process of setting corporate norms.

Accepted Answer

A) True 
 B)False

Question 11

According to the text, which of the following levels of waste minimization produces the greatest minimization of waste?

Accepted Answer

A)  waste prevention and reduction 
B)  recycle and reuse 
C)  waste treatment 
D)  waste disposal 
E)  waste remarketing 
A)  waste prevention and reduction 
B)  recycle and reuse 
C)  waste treatment 
D)  waste disposal 
E)  waste remarketing

Question 12

Control is a(n) __________ process.

Accepted Answer

A)  standardized, periodic, and cybernetic 
B)  flexible, intermittent, and automated 
C)  standardized, periodic, and robotic 
D)  continuous, flexible, and automated 
E)  continuous, dynamic, and cybernetic 
A)  standardized, periodic, and cybernetic 
B)  flexible, intermittent, and automated 
C)  standardized, periodic, and robotic 
D)  continuous, flexible, and automated 
E)  continuous, dynamic, and cybernetic

Exam 16: Control: Part B

The basic control process begins with:

Normative controls should be used when:

The two types of objective controls managers use are:

__________ is the extent to which it is possible to implement each step in the control process.

__________ is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.

One significant advantage of economic value added (EVA) is that it clearly specifies what managers should or should not do to improve financial performance.

In terms of the basic methods of control, __________ control is an improvement over __________ control because it attempts to eliminate or shorten the delay between performance and feedback about the performance.

Economic value added (EVA) is so important to workers and managers because it:

In the traditional control systems used at most companies, __________ measures are used to assess performance and influence behavior.

Benchmarking is the process of setting corporate norms.

According to the text, which of the following levels of waste minimization produces the greatest minimization of waste?

Control is a(n) __________ process.

Management

Management: Part A

Management: Part B

History of Management

History of Management: Part A

History of Management: Part B

Organizational Environments and Cultures

Organizational Environments and Cultures: Part A

Organizational Environments and Cultures: Part B

Ethics and Social Responsibility

Ethics and Social Responsibility: Part A

Ethics and Social Responsibility: Part B

Planning and Decision Making

Planning and Decision Making: Part A

Planning and Decision Making: Part B

Organizational Strategy

Organizational Strategy: Part A

Organizational Strategy: Part B

Innovation and Change

Innovation and Change: Part A

Innovation and Change: Part B

Global Management

Global Management: Part A

Global Management: Part B

Designing Adaptive Organizations

Designing Adaptive Organizations: Part A

Designing Adaptive Organizations: Part B

Managing Teams

Managing Teams: Part A

Managing Teams: Part B

Managing Human Resource Systems

Managing Human Resource Systems: Part A

Managing Human Resource Systems: Part B

Managing Individuals and a Diverse Work Force

Managing Individuals and a Diverse Work Force: Part A

Managing Individuals and a Diverse Work Force: Part B

Motivation

Motivation: Part A

Motivation: Part B

Leadership

Leadership: Part A

Leadership: Part B

Managing Communication

Managing Communication: Part A

Managing Communication: Part B

Control

Control: Part A

Managing Information

Managing Information: Part A

Managing Information: Part B

Managing Service and Manufacturing Operations

Managing Service and Manufacturing Operations: Part A

Managing Service and Manufacturing Operations: Part B

Filters

In terms of the basic methods of control, control is an improvement over control because it attempts to eliminate or shorten the delay between performance and feedback about the performance.