Question 1

The steps of the basic perception process are:

Accepted Answer

A)  Interpretation, attention, retention, and organization 
B)  Organization, interpretation, attention, and retention 
C)  Attention, organization, interpretation, and retention 
D)  Retention, organization, interpretation, and attention 
E)  Interpretation, retention, attention, and organization 
A)  Interpretation, attention, retention, and organization 
B)  Organization, interpretation, attention, and retention 
C)  Attention, organization, interpretation, and retention 
D)  Retention, organization, interpretation, and attention 
E)  Interpretation, retention, attention, and organization C

Question 2

In general, blogs serve no value in the corporate world.

Accepted Answer

A) True 
 B)False  False

Question 3

In which of the following cases would written communication be preferable to oral communication?

Accepted Answer

A)  when immediate feedback is needed 
B)  when messages are complex and ambiguous 
C)  when messages are emotion laden 
D)  when messages are very simple 
E)  when paralanguage is required 
A)  when immediate feedback is needed 
B)  when messages are complex and ambiguous 
C)  when messages are emotion laden 
D)  when messages are very simple 
E)  when paralanguage is required D

Question 4

__________ is the withholding of information about organizational problems or issues by employees.

Accepted Answer

A)  Organizational silence 
B)  Organizational filtering 
C)  Negative grapevining 
D)  Lower-level filtering 
E)  Communication shutdown 
A)  Organizational silence 
B)  Organizational filtering 
C)  Negative grapevining 
D)  Lower-level filtering 
E)  Communication shutdown

Question 5

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

Accepted Answer

A) True 
 B)False

Question 6

__________ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.

Accepted Answer

A)  Downward guidance 
B)  Coaching 
C)  Counseling 
D)  Leading 
E)  Supportive supervision 
A)  Downward guidance 
B)  Coaching 
C)  Counseling 
D)  Leading 
E)  Supportive supervision

Question 7

In the perceptual process, apprehension is the process of remembering interpreted information.

Accepted Answer

A) True 
 B)False

Question 8

The __________ is the system of official channels that carry organizationally approved messages and information.

Accepted Answer

A)  downward communication channel 
B)  upward communication channel 
C)  horizontal communication channel 
D)  formal communication channel 
E)  informal communication channel 
A)  downward communication channel 
B)  upward communication channel 
C)  horizontal communication channel 
D)  formal communication channel 
E)  informal communication channel

Question 9

One of the best ways for top managers to hear what others feel and think is through:

Accepted Answer

A)  company hotlines 
B)  surprise visits 
C)  survey feedback 
D)  frequent informal meetings 
E)  participative management 
A)  company hotlines 
B)  surprise visits 
C)  survey feedback 
D)  frequent informal meetings 
E)  participative management

Question 10

In nonverbal communication, the term __________ refers to movements of the body and face.

Accepted Answer

A)  kinesics 
B)  proxemics 
C)  paralanguage 
D)  pseudo-language 
E)  semiotics 
A)  kinesics 
B)  proxemics 
C)  paralanguage 
D)  pseudo-language 
E)  semiotics

Question 11

The self-serving bias is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes).

Accepted Answer

A) True 
 B)False

Exam 15: Managing Communication: Part A

The steps of the basic perception process are:

In general, blogs serve no value in the corporate world.

In which of the following cases would written communication be preferable to oral communication?

__________ is the withholding of information about organizational problems or issues by employees.

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

__________ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.

In the perceptual process, apprehension is the process of remembering interpreted information.

The __________ is the system of official channels that carry organizationally approved messages and information.

One of the best ways for top managers to hear what others feel and think is through:

In nonverbal communication, the term __________ refers to movements of the body and face.

The self-serving bias is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes).

Management

Management: Part A

Management: Part B

History of Management

History of Management: Part A

History of Management: Part B

Organizational Environments and Cultures

Organizational Environments and Cultures: Part A

Organizational Environments and Cultures: Part B

Ethics and Social Responsibility

Ethics and Social Responsibility: Part A

Ethics and Social Responsibility: Part B

Planning and Decision Making

Planning and Decision Making: Part A

Planning and Decision Making: Part B

Organizational Strategy

Organizational Strategy: Part A

Organizational Strategy: Part B

Innovation and Change

Innovation and Change: Part A

Innovation and Change: Part B

Global Management

Global Management: Part A

Global Management: Part B

Designing Adaptive Organizations

Designing Adaptive Organizations: Part A

Designing Adaptive Organizations: Part B

Managing Teams

Managing Teams: Part A

Managing Teams: Part B

Managing Human Resource Systems

Managing Human Resource Systems: Part A

Managing Human Resource Systems: Part B

Managing Individuals and a Diverse Work Force

Managing Individuals and a Diverse Work Force: Part A

Managing Individuals and a Diverse Work Force: Part B

Motivation

Motivation: Part A

Motivation: Part B

Leadership

Leadership: Part A

Leadership: Part B

Managing Communication

Managing Communication: Part B

Control

Control: Part A

Control: Part B

Managing Information

Managing Information: Part A

Managing Information: Part B

Managing Service and Manufacturing Operations

Managing Service and Manufacturing Operations: Part A

Managing Service and Manufacturing Operations: Part B

Filters