Exam 15: Operations Management

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The three main human resource requirements for value chain management are flexible approaches to job design, an effective hiring process, and ongoing training.
Flexibility is the key to job design in a value chain management organization.Traditional functional job roles-such as marketing, sales, accounts payable, customer service, and so forth-are inadequate in a value chain management environment.Instead, jobs must be designed around work processes that create and provide value to customers.
To carry out flexible jobs successfully, organizations need flexible employees.In a value chain organization, employees may be assigned to work teams that tackle a given process and may be asked to do different things on different days depending on need.In such an environment, an employee's ability to be flexible is critical.Therefore, the organization's hiring process must be designed to identify those employees who have the ability to learn and adapt.
Finally, the need for flexibility also requires that there be a significant investment in continual and ongoing employee training.Whether training involves learning basic information or how to perform some specific task, managers must see to it that employees have the knowledge and tools they need to do their jobs efficiently and effectively.