Question 1

When is it acceptable for a speaker to use language that is not simplified?

Accepted Answer

A) when both the listener and speaker have the same language as their native tongue 
B) when the listener showed no problem in understanding previous messages of similar complexity 
C) when both the listener and speaker speak English but English is not the first language of either of them 
D) when both the listener and speaker speak the different languages 
A) when both the listener and speaker have the same language as their native tongue 
B) when the listener showed no problem in understanding previous messages of similar complexity 
C) when both the listener and speaker speak English but English is not the first language of either of them 
D) when both the listener and speaker speak the different languages B

Question 2

In a short essay, describe four of the eight recommended methods for developing active listening skills.

Accepted Answer

Active listening is more than just hearing words; it requires you to concentrate on what is being said and to put forth a concerted effort to understand and interpret the speaker's message.
(any four of the following)
1.Make eye contact.Making eye contact with the speaker focuses your attention, reduces the likelihood that you will become distracted, and encourages the speaker.
2.Exhibit affirmative nods and appropriate facial expressions.The effective listener shows interest in what is being said through nonverbal signals.These signals cue the speaker that his or her words are being understood and appreciated.
3.Avoid distracting actions or gestures that suggest boredom.In addition to showing interest, you must avoid actions that suggest that your mind is somewhere else.When listening, don't look at your watch, shuffle papers, play with your pencil, or engage in similar distractions.
4.Ask questions.The critical listener analyzes what he or she hears and asks questions.This behavior provides clarification, ensures understanding, and assures the speaker that you're listening.
5.Paraphrase using your own words.The effective listener uses phrases such as "What I hear you saying is ..." or "Do you mean ...?" Paraphrasing is an excellent control device to check on whether you're listening carefully and to verify that what you heard is accurate.
6.Avoid interrupting the speaker.Let the speaker complete his or her thought before you try to respond.Don't try to second-guess where the speaker's thoughts are going.When the speaker is finished, you'll know it.
7.Don't overtalk.Allow the speaker as much space as he or she needs.Say only what is absolutely necessary and important.
8.Make smooth transitions between the roles of speaker and listener.The effective listener makes transitions smoothly from speaker to listener and back to speaker.This means concentrating on what a speaker has to say and practicing not thinking about what you're going to say as soon as you get your chance.

Question 3

Along the grapevine, ________.

Accepted Answer

A) good news travels fastest 
B) bad news travels slowly 
C) good news travels slowest 
D) bad news travels fastest 
A) good news travels fastest 
B) bad news travels slowly 
C) good news travels slowest 
D) bad news travels fastest D

Question 4

When is it strongly recommended that a speaker use language that is highly simplified?

Accepted Answer

A) when both the listener and speaker speak the same language 
B) when both the listener and speaker speak different languages 
C) when both the listener and speaker speak English 
D) when both the listener and speaker speak a language other than English 
A) when both the listener and speaker speak the same language 
B) when both the listener and speaker speak different languages 
C) when both the listener and speaker speak English 
D) when both the listener and speaker speak a language other than English

Question 5

An extranet is different from an intranet in that it ________.

Accepted Answer

A) allows participants to use the Internet 
B) does not involve the Internet 
C) is faster than an intranet 
D) allows outside companies to participate 
A) allows participants to use the Internet 
B) does not involve the Internet 
C) is faster than an intranet 
D) allows outside companies to participate

Question 6

Selective perception involves a listener hearing what he or she wants to hear.

Accepted Answer

A) True 
 B)False

Question 7

Simplifying language is most important when ________.

Accepted Answer

A) the speaker has little time 
B) the audience is sympathetic 
C) the audience is unfamiliar 
D) the message is simple 
A) the speaker has little time 
B) the audience is sympathetic 
C) the audience is unfamiliar 
D) the message is simple

Question 8

This is the primary goal of active listening.

Accepted Answer

A) developing empathy with the speaker 
B) avoiding premature judgments or interpretations of the speaker's message 
C) focusing on the speaker 
D) understanding the full meaning of the speaker's message 
A) developing empathy with the speaker 
B) avoiding premature judgments or interpretations of the speaker's message 
C) focusing on the speaker 
D) understanding the full meaning of the speaker's message

Question 9

What should a speaker do if her listener's feedback summary of her message is incorrect?

Accepted Answer

A) The speaker should repeat the original message word for word. 
B) The speaker should summarize the summary. 
C) The speaker should summarize the original message. 
D) The speaker should rephrase the message. 
A) The speaker should repeat the original message word for word. 
B) The speaker should summarize the summary. 
C) The speaker should summarize the original message. 
D) The speaker should rephrase the message.

Question 10

In a short essay, describe the drawbacks of an employee being part of a fully networked organization.

Accepted Answer

An employee in a fully networked organiz

Question 11

In a short essay, discuss the two best-known types of nonverbal communication.

Accepted Answer

Body language refers to gestures, facial

Question 12

U.S.managers tend to rely on this style of communication.

Accepted Answer

A) formal and written 
B) informal and unwritten 
C) verbal and informal 
D) verbal and formal 
A) formal and written 
B) informal and unwritten 
C) verbal and informal 
D) verbal and formal

Question 13

The average person can take in information at a much faster rate than is communicated through speech.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a disadvantage of written communication?

Accepted Answer

A) vague 
B) time-consuming 
C) not permanent 
D) hard to store 
A) vague 
B) time-consuming 
C) not permanent 
D) hard to store

Question 15

Which of the following accounts for people's minds wandering while they listen to a speaker?

Accepted Answer

A) Listeners listen at a slower rate than speakers speak. 
B) Listeners listen at the same rate that speakers speak. 
C) Listeners listen at a faster rate than speakers speak. 
D) Listeners adjust their listening rate to the speaker's rate. 
A) Listeners listen at a slower rate than speakers speak. 
B) Listeners listen at the same rate that speakers speak. 
C) Listeners listen at a faster rate than speakers speak. 
D) Listeners adjust their listening rate to the speaker's rate.

Question 16

A live singing performance allows the audience to perceive ________ forms of communication.

Accepted Answer

A) verbal, body language, and verbal intonation as 
B) only verbal 
C) only nonverbal 
D) body language, facial expressions, and verbal intonation as 
A) verbal, body language, and verbal intonation as 
B) only verbal 
C) only nonverbal 
D) body language, facial expressions, and verbal intonation as

Question 17

During an interview minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this.

Accepted Answer

A) blame himself for the defeat 
B) blame the referees for the defeat 
C) express his anger freely 
D) take some time to cool down 
A) blame himself for the defeat 
B) blame the referees for the defeat 
C) express his anger freely 
D) take some time to cool down

Question 18

A manager who is trying to sound conciliatory should make sure that ________.

Accepted Answer

A) her voice is soft 
B) she smiles when she speaks 
C) her voice shows no anger 
D) her voice shows no emotion 
A) her voice is soft 
B) she smiles when she speaks 
C) her voice shows no anger 
D) her voice shows no emotion

Question 19

Which of the following best explains why it is a good idea for a person to cool down before sending off an angry message?

Accepted Answer

A) Emotions are permanent. People never change their view of a situation after their emotion fades. 
B) Emotions are long-lived. People often change their view of a situation after their emotion changes. 
C) Emotions are short-lived. People often change their view of a situation after their emotion has time to cool. 
D) Emotions are short-lived. People often retain their view of a situation even after their emotion changes. 
A) Emotions are permanent. People never change their view of a situation after their emotion fades. 
B) Emotions are long-lived. People often change their view of a situation after their emotion changes. 
C) Emotions are short-lived. People often change their view of a situation after their emotion has time to cool. 
D) Emotions are short-lived. People often retain their view of a situation even after their emotion changes.

Question 20

Which kind of electronic meeting format allows participants to view nonverbal forms of communication that include facial expressions and body language?

Accepted Answer

A) teleconferencing 
B) videoconferencing 
C) electronic data interchange 
D) face-to-face meeting 
A) teleconferencing 
B) videoconferencing 
C) electronic data interchange 
D) face-to-face meeting

When is it acceptable for a speaker to use language that is not simplified?

In a short essay, describe four of the eight recommended methods for developing active listening skills.

Along the grapevine, ________.

When is it strongly recommended that a speaker use language that is highly simplified?

An extranet is different from an intranet in that it ________.

Selective perception involves a listener hearing what he or she wants to hear.

Simplifying language is most important when ________.

This is the primary goal of active listening.

What should a speaker do if her listener's feedback summary of her message is incorrect?

In a short essay, describe the drawbacks of an employee being part of a fully networked organization.

In a short essay, discuss the two best-known types of nonverbal communication.

U.S.managers tend to rely on this style of communication.

The average person can take in information at a much faster rate than is communicated through speech.

Which of the following is a disadvantage of written communication?

Which of the following accounts for people's minds wandering while they listen to a speaker?

A live singing performance allows the audience to perceive ________ forms of communication.

During an interview minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this.

A manager who is trying to sound conciliatory should make sure that ________.

Which of the following best explains why it is a good idea for a person to cool down before sending off an angry message?

Which kind of electronic meeting format allows participants to view nonverbal forms of communication that include facial expressions and body language?

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 13: Communication and Information

When is it acceptable for a speaker to use language that is not simplified?

In a short essay, describe four of the eight recommended methods for developing active listening skills.

Along the grapevine, ________.

When is it strongly recommended that a speaker use language that is highly simplified?

An extranet is different from an intranet in that it ________.

Selective perception involves a listener hearing what he or she wants to hear.

Simplifying language is most important when ________.

This is the primary goal of active listening.

What should a speaker do if her listener's feedback summary of her message is incorrect?

In a short essay, describe the drawbacks of an employee being part of a fully networked organization.

In a short essay, discuss the two best-known types of nonverbal communication.

U.S.managers tend to rely on this style of communication.

The average person can take in information at a much faster rate than is communicated through speech.

Which of the following is a disadvantage of written communication?

Which of the following accounts for people's minds wandering while they listen to a speaker?

A live singing performance allows the audience to perceive ________ forms of communication.

During an interview minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this.

A manager who is trying to sound conciliatory should make sure that ________.

Which of the following best explains why it is a good idea for a person to cool down before sending off an angry message?

Which kind of electronic meeting format allows participants to view nonverbal forms of communication that include facial expressions and body language?

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters