Question 1

Controlling is the ________ in the management process.

Accepted Answer

A) first step 
B) final step 
C) most important step 
D) least important step 
A) first step 
B) final step 
C) most important step 
D) least important step B

Question 2

The value of the controlling function is seen in three specific areas: planning, ________.

Accepted Answer

A) organizing, and leading 
B) protecting employees, and empowering the workplace 
C) protecting employees, and protecting the workplace 
D) empowering employees, and protecting the workplace 
A) organizing, and leading 
B) protecting employees, and empowering the workplace 
C) protecting employees, and protecting the workplace 
D) empowering employees, and protecting the workplace D

Question 3

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

Accepted Answer

A) True 
 B)False  True

Question 4

A single business cannot experience both underperformance and overperformance at the same time.

Accepted Answer

A) True 
 B)False

Question 5

Actual performance falls far short of planned goals, yet a manager takes no action.Assuming this manager is a reasonable person and is not mistaken, what is the most likely cause of his inaction?

Accepted Answer

A) He does not trust the data. 
B) He does not consider the deviation significant. 
C) He does not trust the goals that were set. 
D) He does not believe in corrective action. 
A) He does not trust the data. 
B) He does not consider the deviation significant. 
C) He does not trust the goals that were set. 
D) He does not believe in corrective action.

Question 6

For addressing the hardships accompanying unemployment, this is an example of immediate corrective action.

Accepted Answer

A) a job training program 
B) food stamps 
C) a task force to see why jobs were lost 
D) a job placement agency 
A) a job training program 
B) food stamps 
C) a task force to see why jobs were lost 
D) a job placement agency

Question 7

The most comprehensive form of performance measurement is this.

Accepted Answer

A) MBWA 
B) oral report 
C) statistical report 
D) written report 
A) MBWA 
B) oral report 
C) statistical report 
D) written report

Question 8

The more a control system helps an organization ________, the more successful it is judged to be.

Accepted Answer

A) make a profit 
B) help employees achieve job satisfaction 
C) meet its goals 
D) help employees be productive 
A) make a profit 
B) help employees achieve job satisfaction 
C) meet its goals 
D) help employees be productive

Question 9

A state motor vehicles agency that is interested in serving the public might choose to measure ________.

Accepted Answer

A) total revenue rather than customer wait time 
B) total customers rather than total revenue 
C) customer wait time rather than total customers 
D) employee turnover rather than customer wait time 
A) total revenue rather than customer wait time 
B) total customers rather than total revenue 
C) customer wait time rather than total customers 
D) employee turnover rather than customer wait time

Question 10

Which statement about employee privacy is correct?

Accepted Answer

A) Employers have a legal right to monitor on-the-job employee phone calls. 
B) Employers have no legal right to monitor on-the-job employee phone calls. 
C) Employers have the legal right to monitor all employee phone calls. 
D) Employers do not have the right to monitor any employee phone calls. 
A) Employers have a legal right to monitor on-the-job employee phone calls. 
B) Employers have no legal right to monitor on-the-job employee phone calls. 
C) Employers have the legal right to monitor all employee phone calls. 
D) Employers do not have the right to monitor any employee phone calls.

Question 11

In a short essay, describe the first step in the control process.

Accepted Answer

The first step in the control process is

Question 12

A company looks at its expenses and finds that its payments to freelancers increased significantly over the past few months, exceeding the budget by 25 percent.This is an example of _______.

Accepted Answer

A) using a budget for planning 
B) using data to confirm a budget 
C) justifying expenses with a budget 
D) using a budget for monitoring and controlling 
A) using a budget for planning 
B) using data to confirm a budget 
C) justifying expenses with a budget 
D) using a budget for monitoring and controlling

Question 13

Steve has a taped record of this one-on-one meeting with his boss.

Accepted Answer

A) a statistical report 
B) an oral report 
C) MBWA 
D) a written report 
A) a statistical report 
B) an oral report 
C) MBWA 
D) a written report

Question 14

Managers exert financial control on an organization using ________ analysis.

Accepted Answer

A) activity 
B) productivity 
C) ratio and budget 
D) productivity and resource 
A) activity 
B) productivity 
C) ratio and budget 
D) productivity and resource

Question 15

A scorecard with respect to organizational performance should always focus on all four performance areas equally.

Accepted Answer

A) True 
 B)False

Question 16

An effective feedforward strategy for dealing with employee theft is ________.

Accepted Answer

A) screen workers before they are hired 
B) openly state the real costs of stealing 
C) have managers set good examples 
D) hire professional investigators 
A) screen workers before they are hired 
B) openly state the real costs of stealing 
C) have managers set good examples 
D) hire professional investigators

Question 17

A GPS that tells you that you are making a wrong turn is an example of concurrent control.

Accepted Answer

A) True 
 B)False

Question 18

A professor gives a new test to an otherwise typical class and finds that only 10 percent of the students get grades of C or above.What is the most appropriate and fair response?

Accepted Answer

A) do nothing 
B) revise the grading curve downward 
C) revise the grading curve upward 
D) revise the test itself 
A) do nothing 
B) revise the grading curve downward 
C) revise the grading curve upward 
D) revise the test itself

Question 19

Managers always use these for performance standards during the control process.

Accepted Answer

A) goals created during the planning process 
B) plans created during the planning process 
C) generic performance standards for the industry 
D) standards developed by performance experts 
A) goals created during the planning process 
B) plans created during the planning process 
C) generic performance standards for the industry 
D) standards developed by performance experts

Question 20

An advantage of feedback control is that it improves ________.

Accepted Answer

A) motivation 
B) productivity 
C) employee-manager relations 
D) employee-employee relations 
A) motivation 
B) productivity 
C) employee-manager relations 
D) employee-employee relations

Controlling is the ________ in the management process.

The value of the controlling function is seen in three specific areas: planning, ________.

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

A single business cannot experience both underperformance and overperformance at the same time.

Actual performance falls far short of planned goals, yet a manager takes no action.Assuming this manager is a reasonable person and is not mistaken, what is the most likely cause of his inaction?

For addressing the hardships accompanying unemployment, this is an example of immediate corrective action.

The most comprehensive form of performance measurement is this.

The more a control system helps an organization ________, the more successful it is judged to be.

A state motor vehicles agency that is interested in serving the public might choose to measure ________.

Which statement about employee privacy is correct?

In a short essay, describe the first step in the control process.

A company looks at its expenses and finds that its payments to freelancers increased significantly over the past few months, exceeding the budget by 25 percent.This is an example of _______.

Steve has a taped record of this one-on-one meeting with his boss.

Managers exert financial control on an organization using ________ analysis.

A scorecard with respect to organizational performance should always focus on all four performance areas equally.

An effective feedforward strategy for dealing with employee theft is ________.

A GPS that tells you that you are making a wrong turn is an example of concurrent control.

A professor gives a new test to an otherwise typical class and finds that only 10 percent of the students get grades of C or above.What is the most appropriate and fair response?

Managers always use these for performance standards during the control process.

An advantage of feedback control is that it improves ________.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 14: Foundations of Control

Controlling is the ________ in the management process.

The value of the controlling function is seen in three specific areas: planning, ________.

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

A single business cannot experience both underperformance and overperformance at the same time.

Actual performance falls far short of planned goals, yet a manager takes no action.Assuming this manager is a reasonable person and is not mistaken, what is the most likely cause of his inaction?

For addressing the hardships accompanying unemployment, this is an example of immediate corrective action.

The most comprehensive form of performance measurement is this.

The more a control system helps an organization ________, the more successful it is judged to be.

A state motor vehicles agency that is interested in serving the public might choose to measure ________.

Which statement about employee privacy is correct?

In a short essay, describe the first step in the control process.

A company looks at its expenses and finds that its payments to freelancers increased significantly over the past few months, exceeding the budget by 25 percent.This is an example of _______.

Steve has a taped record of this one-on-one meeting with his boss.

Managers exert financial control on an organization using ________ analysis.

A scorecard with respect to organizational performance should always focus on all four performance areas equally.

An effective feedforward strategy for dealing with employee theft is ________.

A GPS that tells you that you are making a wrong turn is an example of concurrent control.

A professor gives a new test to an otherwise typical class and finds that only 10 percent of the students get grades of C or above.What is the most appropriate and fair response?

Managers always use these for performance standards during the control process.

An advantage of feedback control is that it improves ________.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters