Exam 8: Managing Change and Innovation

A company's workers asking to be able to celebrate Mexican holidays is an example of ________ force for change.

When an entire workforce threatens to go on strike to protest a work change, managers might try this method of reducing resistance to change.

Change is something that managers strive to eliminate completely.

Potential stress can become actual stress when the outcome of an event is uncertain and ________.

In a short essay, explain what stress is and how it arises.

A stressor is defined as ________.

One important reason why organization development efforts are needed is that even planned change can be very upsetting to members of an organization.

Which of the following is NOT a common method of organization development (OD)?

An innovative organization needs to tolerate ________ because creative ideas sometimes seem foolish at first.

When a manager attempts to buy off a key leader who opposes change by offering her a promotion, he is using which of the following methods of reducing resistance to change?

Outside consultants generally try to initiate ________ changes than internal managers.

Which of the following is NOT a common reason that people resist change?

An employee's blood pressure rises, indicating a(n)________ symptom of stress.

Kurt Lewin sees the first step in change as the freezing of the status quo.

Uncertainty causes people to resist change because it ________.

Workers in a company are complaining about a new employee evaluation system.Which kind of resistance to change are they demonstrating?

Studies show that ________ personalities show negative effects from stress.

George constantly strives to excel.He must always get the highest grade in the class and has a sense of urgency about him at all times.George probably has which of the following?

Continuous improvement changes are not considered changes in technology because they are changes that are planned and expected.

The number of managers who face "white-water rapids" metaphor conditions is getting smaller.