Question 1

Customer service cannot be considered a strategic weapon for an organization.

Accepted Answer

A) True 
 B)False

Question 2

A major argument against formal plans is that they can't replace intuition and creativity.

Accepted Answer

A) True 
 B)False

Question 3

Top managers, for the most part, focus on this type of planning.

Accepted Answer

A) operational 
B) strategic 
C) tactical 
D) short term 
A) operational 
B) strategic 
C) tactical 
D) short term

Question 4

Which of the following would you expect to find in a clothing store that follows a cost leadership strategy?

Accepted Answer

A) only the finest, most expensive materials 
B) pampered, personalized service 
C) state-of-the-art design 
D) basic, no frills, practical items 
A) only the finest, most expensive materials 
B) pampered, personalized service 
C) state-of-the-art design 
D) basic, no frills, practical items

Question 5

In a means-ends chain, a goal at a lower level ________.

Accepted Answer

A) is the bridge to a goal at the next higher level 
B) is attained only after higher level goals are fulfilled 
C) is separate from the goal at the next higher level 
D) is ignored if goals at higher levels are attained 
A) is the bridge to a goal at the next higher level 
B) is attained only after higher level goals are fulfilled 
C) is separate from the goal at the next higher level 
D) is ignored if goals at higher levels are attained

Question 6

Taco Rocket (Scenario)
Imagine that you are the president of Taco Rocket, a new and successful chain of 8 Mexican fast-food restaurants. The success you have experienced in the last 5 years has you thinking of what to do with the business next. Should you expand the business at the current rate? Open new and different restaurants? What?
-Recently, Taco Rocket has considered buying a local competitor and the two would combine under the Taco Rocket name.This is an example of which of the following?

Accepted Answer

A) stability 
B) vertical integration 
C) horizontal integration 
D) diversification 
A) stability 
B) vertical integration 
C) horizontal integration 
D) diversification

Question 7

In general, upper-level managers focus on tactical or operational planning.

Accepted Answer

A) True 
 B)False

Question 8

In traditional goal setting, as they work their way from top management to employees, goals are likely to ________.

Accepted Answer

A) become more clear 
B) be more rigorously followed 
C) be unchanged 
D) become less clear 
A) become more clear 
B) be more rigorously followed 
C) be unchanged 
D) become less clear

Question 9

MBO programs usually are successful largely because they ________.

Accepted Answer

A) give employees a sense of ownership of goals 
B) free managers from the responsibility of setting goals 
C) give managers a sense of ownership of goals 
D) free employees from responsibility if goals are not met 
A) give employees a sense of ownership of goals 
B) free managers from the responsibility of setting goals 
C) give managers a sense of ownership of goals 
D) free employees from responsibility if goals are not met

Question 10

Studies of performance in organizations that plan have reached ________ with respect to the benefits of formal planning.

Accepted Answer

A) somewhat negative conclusions 
B) no conclusion 
C) extremely negative conclusions 
D) generally positive conclusions 
A) somewhat negative conclusions 
B) no conclusion 
C) extremely negative conclusions 
D) generally positive conclusions

Question 11

A mission statement does NOT include which of the following?

Accepted Answer

A) the customers of a company 
B) strategy for success 
C) why the company is in business and what it hopes to accomplish 
D) the company's basic beliefs 
A) the customers of a company 
B) strategy for success 
C) why the company is in business and what it hopes to accomplish 
D) the company's basic beliefs

Question 12

A company with a stability strategy will plan to dramatically increase market share in a highly competitive market.

Accepted Answer

A) True 
 B)False

Question 13

Taco Rocket (Scenario)
Imagine that you are the president of Taco Rocket, a new and successful chain of 8 Mexican fast-food restaurants. The success you have experienced in the last 5 years has you thinking of what to do with the business next. Should you expand the business at the current rate? Open new and different restaurants? What?
-Up to now your success has been based on selling high-quality tacos and burritos at a price that others can't match.Your business is pursuing which of Porter's strategies?

Accepted Answer

A) differentiation strategy 
B) cost leadership strategy 
C) competitive advantage strategy 
D) focus strategy 
A) differentiation strategy 
B) cost leadership strategy 
C) competitive advantage strategy 
D) focus strategy

Question 14

In studies in which high-quality formal planning did not lead to higher performance, ________ usually the culprit.

Accepted Answer

A) unforeseen events or conditions were 
B) demanding employees were 
C) stubborn ownership was 
D) lack of communication was 
A) unforeseen events or conditions were 
B) demanding employees were 
C) stubborn ownership was 
D) lack of communication was

Question 15

In a short essay, discuss the cost leadership strategy according to Michael Porter.

Accepted Answer

When an organization sets out to be the

Question 16

Successful planning depends more on whether managers plan than on the quality of their planning.

Accepted Answer

A) True 
 B)False

Question 17

Goals typically should be reserved for managers only.Goals should not be shared with subordinates.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is an example of a strategic goal for a professional baseball team?

Accepted Answer

A) to increase attendance by 5 percent over the next three years 
B) to increase television revenues over the next 5 years 
C) to decrease payroll by 20 million over the next 2 years 
D) to average over 90 wins a year for the next 5 years 
A) to increase attendance by 5 percent over the next three years 
B) to increase television revenues over the next 5 years 
C) to decrease payroll by 20 million over the next 2 years 
D) to average over 90 wins a year for the next 5 years

Question 19

A differentiation strategy ________.

Accepted Answer

A) usually focuses on price 
B) must focus on price 
C) can focus on a brand image 
D) can focus on value, but not service 
A) usually focuses on price 
B) must focus on price 
C) can focus on a brand image 
D) can focus on value, but not service

Question 20

The four reasons that organizations plan is to provide direction, set standards, minimize waste, and reduce uncertainty and the impact of change.

Accepted Answer

A) True 
 B)False

Customer service cannot be considered a strategic weapon for an organization.

A major argument against formal plans is that they can't replace intuition and creativity.

Top managers, for the most part, focus on this type of planning.

Which of the following would you expect to find in a clothing store that follows a cost leadership strategy?

In a means-ends chain, a goal at a lower level ________.

In general, upper-level managers focus on tactical or operational planning.

In traditional goal setting, as they work their way from top management to employees, goals are likely to ________.

MBO programs usually are successful largely because they ________.

Studies of performance in organizations that plan have reached ________ with respect to the benefits of formal planning.

A mission statement does NOT include which of the following?

A company with a stability strategy will plan to dramatically increase market share in a highly competitive market.

In studies in which high-quality formal planning did not lead to higher performance, ________ usually the culprit.

In a short essay, discuss the cost leadership strategy according to Michael Porter.

Successful planning depends more on whether managers plan than on the quality of their planning.

Goals typically should be reserved for managers only.Goals should not be shared with subordinates.

Which of the following is an example of a strategic goal for a professional baseball team?

A differentiation strategy ________.

The four reasons that organizations plan is to provide direction, set standards, minimize waste, and reduce uncertainty and the impact of change.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 5: Foundations of Planning

Customer service cannot be considered a strategic weapon for an organization.

A major argument against formal plans is that they can't replace intuition and creativity.

Top managers, for the most part, focus on this type of planning.

Which of the following would you expect to find in a clothing store that follows a cost leadership strategy?

In a means-ends chain, a goal at a lower level ________.

In general, upper-level managers focus on tactical or operational planning.

In traditional goal setting, as they work their way from top management to employees, goals are likely to ________.

MBO programs usually are successful largely because they ________.

Studies of performance in organizations that plan have reached ________ with respect to the benefits of formal planning.

A mission statement does NOT include which of the following?

A company with a stability strategy will plan to dramatically increase market share in a highly competitive market.

In studies in which high-quality formal planning did not lead to higher performance, ________ usually the culprit.

In a short essay, discuss the cost leadership strategy according to Michael Porter.

Successful planning depends more on whether managers plan than on the quality of their planning.

Goals typically should be reserved for managers only.Goals should not be shared with subordinates.

Which of the following is an example of a strategic goal for a professional baseball team?

A differentiation strategy ________.

The four reasons that organizations plan is to provide direction, set standards, minimize waste, and reduce uncertainty and the impact of change.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters