Exam 2: Focusing on Interpersonal and Group Communication

In a flat organization structure, communicating among the cross-disciplinary teams becomes more important than upward and downward communication.

Which of the following stages of team development is often NOT experienced, even in long-term teams?

The most important message in the Johari Window theory is that

The MOST important reason for teams to utilize agendas and minutes is that

You are the supervisor of an employee who just learned that she did not receive the promotion she had anticipated. You call her into your office and ask her to discuss her reaction. What type of listening are you engaged in?

Empathetic listening is enhanced when the participants exhibit trust and friendship.

Which of the following is FALSE concerning leadership in teams?

Listening commonly consumes more of a business employee's time than reading, writing, and speaking combined.

Which of the following is NOT a characteristic of effective groups?

Which of the following describes the major difference between teams and groups?

You are about to conduct a formal meeting with 25 attendees in the boardroom. What guide would you use to ensure orderly communication of ideas and participation?

According to the situational leadership model, a leader who listens, communicates, recognizes, and encourages is demonstrating directive behavior.

Which of the following statements about nonverbal messages is FALSE?

In your management training classes, you have noticed that a significant number of trainees seem to be gaining little value from the sessions. Devise an activity that emphasizes how poor listening habits undermine effective communication.

A job applicant appears for an interview in wrinkled clothing. What nonverbal message is the interviewer most likely to receive?

Which of the following stages of team development is marked by optimal performance levels?

Explain the increasing use of groups and teams in U.S. businesses.

In Total Quality Management (TQM) programs, the emphasis is on

A student who is listening to instructions for a homework assignment should be using casual listening skills.

Performance appraisal interviews between supervisors and employees frequently combine listening intensively and empathetic listening.