Exam 19: Managerial and Quality Control

____________________ control uses cultural values,traditions,shared beliefs and trust to generate compliance with organisational goals.

An organisation-wide commitment to infusing quality into every organisational activity is known as a quality circle.

List the characteristics of a decentralised control.

A financial statement that summarises the organisation's financial performance for a given time intervals is known as a balance sheet.

Many countries,including Australia,have endorsed a universal framework for quality assurance called:

List the various ratios available to the manager to measure their organisation's performance.

Identify and define the components of the feedback control model.Using examples,indicate how each of these components interrelate to form an effective and efficient control mechanism for an exclusive restaurant.

_________________ (two words)focuses on the organisation's outputs.

Control that monitors ongoing employee activities to ensure they are consistent with quality standards is called _______________ (two words).

The _____________________ (two words)identifies the forecasts and actual revenues of the organisation.

_________________ (two words)refers to the systematic process through which managers regulate organisational activities to make them consistent with expectations established in plans,targets and standards of performance.

Hierarchical control involves monitoring and influencing employee behaviour through extensive use of rules,policies,hierarchy of authority,written documentation,reward systems and other formal mechanisms.

The system of reviewing the operations within an organisation that align it with shareholder interests is referred to as _____________________ (two words).

Your department has absenteeism standards,a way to measure absenteeism,and based on your investigation,you have concluded that your department has an excessive absenteeism rate.What should your next step be?

_____________________ (two words)involves the use of rules,policies,authority,reward systems and other formal devices to influence employee behaviour and assess performance.

A(n)____________________ ratio indicates an organisation's ability to meet its current debt obligations.

Decentralised control represents the absence of control because visible rules,supervision and procedures are absent.

A(n)_____________________ (two words)is defined as any organisational department or unit under the supervision of a single person who is responsible for its activity.

Any system that aims to better align management activities with the interests of shareholders is known as:

A set of international standards of quality management,setting uniform guidelines and processes to ensure the products perform to customer requirements is known as _____________________ (two words).